HRM Dessler CH# 07

1. Human Resource
Management
1
ELEVENTH EDITION
GARY DESSLER
Part 2 | Recruitment and Placement
Chapter 7
Interviewing Candidates
© 2008 Prentice Hall, Inc.
All rights reserved.
PowerPoint Presentation by Charlie Cook
The University of West Alabama

2. After studying this chapter, you should be able to:
1. List the main types of selection interviews.
2. Explain and illustrate at least six factors that affect the
usefulness of interviews.
3. Explain and illustrate each guideline for being a more
effective interviewer.
4. Effectively interview a job candidate.
© 2008 Prentice Hall, Inc. All
rights reserved.
7–2

3. Basic Features of Interviews
Selection
Interviews
Interview
Structure
Interview
Content
© 2008 Prentice Hall, Inc. All
rights reserved.
Interview
Administration
7–3

4. Types of Interviews
Selection Interview
Types of
Interviews
Appraisal Interview
Exit Interview
© 2008 Prentice Hall, Inc. All
rights reserved.
7–4

5. Interview Formats
Interview
Formats
Unstructured
or
Nondirective
Interview
© 2008 Prentice Hall, Inc. All
rights reserved.
Structured
or
Directive
Interview
7–5

6. Interview Content
Types of
Questions
Situational
Interview
Behavioral
Interview
© 2008 Prentice Hall, Inc. All
rights reserved.
Job-Related
Interview
Stress
Interview
7–6

7. Administering the Interview
Unstructured
Sequential
Interview
Structured
Sequential
Interview
Web-Assisted
Interviews
Computerized
Interviews
Ways in Which
Interviews Can
Be Conducted
Phone and Video
Interviews
© 2008 Prentice Hall, Inc. All
rights reserved.
Panel
Interview
Mass
Interview
7–7

8. What Can Undermine An Interview’s Usefulness?
Nonverbal Behavior
and Impression
Management
First Impressions
(Snap Judgments)
Interviewer’s
Misunderstanding
of the Job
Factors
Affecting
Interviews
Candidate-Order
(Contrast) Error and
Pressure to Hire
© 2008 Prentice Hall, Inc. All
rights reserved.
Applicant’s Personal
Characteristics
Interviewer
Behavior
7–8

9. How to Conduct a More Effective Interview
Suggestions
:
1
Structure Your Interview
2
Prepare for the Interview
3
Establish Rapport
4
Ask Questions
5
Close the Interview
Review the Interview
© 2008 Prentice Hall, Inc. All
rights reserved.
6
7–9

10. KEY TERMS
unstructured or nondirective interview
structured or directive interview
situational interview
behavioral interview
job-related interview
stress interview
unstructured sequential interview
structured sequential interview
panel interview
mass interview
candidate-order error
© 2008 Prentice Hall, Inc. All
rights reserved.
7–10