Personal Information
Organization / Workplace
Richmond, Virginia Area United States
Occupation
Community Strategist, HDI & ICMI, UBM Americas
Industry
Advertising / Marketing / PR
Website
www.icmi.com/resources
Tags
customer service
contact center
#icmichat
customer experience
management
metrics
call center
technology
employee engagement
training
leadership
icmi
analytics
learning
#ccdemo
customer data
conferences
networking
year end planning
emerging technology
data
events
quality assurance
call center agent
culture
productivity
customer service week
work life balance
smartphones
health
hiring
hr
onboarding
chatbots
future trends
2017
personalization
predictions
goals
resolutions
business trends
automation
ai
gratitude
thanksgiving
customer journey mapping
omnichannel
trends
connected devices
artificial intelligence
internet of things
contact center event
leadership development
authenticity
change management
icmi contact center demo and conference
business tips
roi
business intelligence
zappos
customer relationship management
survey
employee satisfaction
morale
employee surveys
scheduling
forecasting
workforce management
reports
efficiency
baby boomers
millennials
teamwork
company culture
generational bias
generation z
contact ccenter
voice of the customer
big data
customer effort
education and training
customer loyalty
pet peeves
icmichat
kb
knowledge management
knowledge base
development
budget-friendly
#ccexpo16
scorecards
quality
gamification
self-service
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