Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries
1. Rethinking the Public
Library:
Digitizing Services
and the
Impact on the
Library as a Space
Rolf Hapel
Citizens' Services and Libraries
Aarhus, Denmark
Cilips Annual Conference
June 2014
2. 1 A Future for the Library?
2 Digital Services
3 The Library as a Space
4 Methods
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
3.
4. The libraries of the industrial society
Democracy
Free and equal access to
information
+ Education
Support to the formal education
system
+ Culture
Access to cultural heritage and
experiences
= Success
60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
6. New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
7. Demography
30 % fewer
young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
8. The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
9. Citizen = consumer
Increasing
individualization
The political consumer
Self-reliant
Demand for quality
Leisure time is a
limited resource
Fuck the
library,
man!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
12. High Internet
penetration
Broadband –
wireless access
IT everywhere -
”Pervasive
computing”
Mobility and all
kinds of portable
devices
Cloud - streaming
It infrastructure
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Source: Internet World Stats, Usage and population, Jan 2014
13.
14.
15.
16. A well known innovation strategy
in the public sector..
But the public sector is in
a state of permanent
crisis, and the fight on
resources is intense
Send
more
money..
19. Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
20. A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
21. The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement
Innovation Empower-
ment
22.
23.
24. Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
25. Idea
Liberate data and information
Create relations between data
Make the users knowledge visible and
useful
Place information in a meaningful
context for the users
..by using open source software and
forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
26. Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Library
automa-
tion
system
30. Started spring 2000
Editor based in Aarhus,
production distributed
Cooperation with nationwide
public service TV and radio
broadcast
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
40. Started October 2011
Agreement with primary
publishers covering 80 % of the
Danish e-book market
Build on TING
Technical integration to Fiction
Literature portal
Integration to OPAC’s
Launching ebook-service
41. 6 major publishers have left
Launched their own model last
year – based on the ’Overdrive’-
model
Still more than 130 publishers are
on and making good money for their
authors – the number is growing
Agreement between major publishers and libraries..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
46. Film and movies
E-sound books
E-music
E-books
E-content from
the library:
E-books
E-sound books
Music
Film..
..in
Websites
from e.g.
educational
institutions
Syndication
and
deconstruction
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
47. City and media Mob portals
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
65. All Danish public libraries participate
Universe – basic figures and
changing themes – also in the
physical libraries
Palle’s Gift Shop
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
81. Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
82. Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
83. A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
90. World Café 3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
93. Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
94. Lead Users
Hiring young people – Mindspotters - on a
short term basis to create events and
develop ideas for this user group
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
98. ..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library.
The results were used as part of the competition programme for UMSA
102. LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think value chains, formats and ”universes” in service
production
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
103. LESSONS LEARNED
Make space for prototyping in the physical library
Increase ties between other public sector activities and
libraries
Think ’relations’ rather than ’transactions’
Advocate and campain
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
104. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A question for you..
To which problems in society is
your library the answer?
141. Vision
Place for human
development and
interaction..
.. promoting
experience, learning,
and innovation..
..through a flexible and
programmable
building..
..with a special focus on
children and families
161. Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
162. 75 % of citizens knows about the project
(35 % in 2007)
57 % of citizens expect to use DOKK1
73 % of citizens is of the opinion that the project is
good for the city
Level of awareness August 2013