Rethinking the Public
Library:
Digitizing Services
and the
Impact on the
Library as a Space
Rolf Hapel
Citizens' Services ...
1 A Future for the Library?
2 Digital Services
3 The Library as a Space
4 Methods
Rolf Hapel, Citizens' Services and Libra...
The libraries of the industrial society
Democracy
Free and equal access to
information
+ Education
Support to the formal e...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Demography
30 % fewer
young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
educatio...
Citizen = consumer
 Increasing
individualization
 The political consumer
 Self-reliant
 Demand for quality
 Leisure t...
Competence development
and generation change
Librarian as we know her..
Librarian as
we need her
to be..
1157
482
0
200
400
600
800
1000
1200
More than 50 % decrease in number
of service points since 1980!
Fewer libraries..
.
High Internet
penetration
Broadband –
wireless access
IT everywhere -
”Pervasive
computing”
Mobility and all
kinds of port...
A well known innovation strategy
in the public sector..
But the public sector is in
a state of permanent
crisis, and the f...
Libraries
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding
Rolf Hapel, Citizens' Serv...
A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens'...
The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement...
Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library
Rolf Hape...
Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place...
Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Started spring 2000
Editor based in Aarhus,
production distributed
Cooperation with nationwide
public service TV and radio...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Watch movies
with your borrowers
card on filmstriben.dk
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
eBook shelf
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Multiple platforms
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Started October 2011
Agreement with primary
publishers covering 80 % of the
Danish e-book market
Build on TING
Technical i...
6 major publishers have left
Launched their own model last
year – based on the ’Overdrive’-
model
Still more than 130 publ...
Film and movies
E-sound books
E-music E-books
Integrated e-content
My loans/account
New media/
services
Recommen-
dations
News from the library
Events
Search
General in...
Others
who have
borrowed..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Film and movies
E-sound books
E-music
E-books
E-content from
the library:
E-books
E-sound books
Music
Film..
..in
Websites...
City and media Mob portals
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Knot working”
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Responsive design
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Only digital content
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Scan point
Remember this
book
Others have
also borrowed..
Titles by same
author
Rolf Hapel, Citizens' Services and Librari...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
 All Danish public libraries participate
 Universe – basic figures and
changing themes – also in the
physical libraries
...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Info Galleria
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
E-tables
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Lib-Phone
RFID tags and Blue Toth
connected to content server
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Early version…
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Story Hats
PDA equipped
Reacts with rfid tags
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Story Chair
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The Quibbler
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Low Tech
Book Table
Innovation!
Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy c...
Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
I...
A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING C...
Citizens’ Services
More than 2/3 of
Danish libraries offer
Citizens Services
..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
World Café 3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
t...
..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square
Rolf Hapel...
Lead Users
Hiring young people – Mindspotters - on a
short term basis to create events and
develop ideas for this user gro...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..user driven design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops wi...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the lib...
LESSONS LEARNED
Make space for prototyping in the physical library
Increase ties between other public sector activities an...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
A question for you..
To which problems in society is
your li...
Events..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..exhibitions..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..tuition..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..consultation..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..individual help..
..self learning..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..self checking out..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..talks..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..discussions..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..debates..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..round tables..
..creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..fun..
..writers workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..innovating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..playing..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..being analogue..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..socializing..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..recreating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Hackerspaces
Makerspaces
Fablabs
Share premises,
tools, knowledge
Create projects,
ideas, network
..Open Space Aarhus..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..Demo-teque..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Vision
Place for human
development and
interaction..
.. promoting
experience, learning,
and innovation..
..through a flexi...
Central escalators
Reading Gallery
Project space
Study rooms
Main entrance, level 1
Citizens Services
Café
Meeting spaces
...
Children and Families
Læring og mødermmm
mmm
Media ramp
Centrale escalators
Læring og møder
Rolf Hapel Borgerservice og
Biblioteker april 2013Elmgren & Dragset – Magic Mushrooms
Art
City Floor level 0
From the entrance level1
Media ramp level 1
Media ramp level 2
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children and Families
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The playground..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
75 % of citizens knows about the project
(35 % in 2007)
57 % of citizens expect to use DOKK1
73 % of citizens is of the op...
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Dir...
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Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

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Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

  1. 1. Rethinking the Public Library: Digitizing Services and the Impact on the Library as a Space Rolf Hapel Citizens' Services and Libraries Aarhus, Denmark Cilips Annual Conference June 2014
  2. 2. 1 A Future for the Library? 2 Digital Services 3 The Library as a Space 4 Methods Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  3. 3. The libraries of the industrial society Democracy Free and equal access to information + Education Support to the formal education system + Culture Access to cultural heritage and experiences = Success 60 -70 % of population users Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  4. 4. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  5. 5. New citizens The “new elderly" Demography Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  6. 6. Demography 30 % fewer young people.. ..than when I was young! Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  7. 7. The social excluded Polarisation? 40 % of the labour force has no vocational education 20 % of youth does not get education beyond secondary school 15 – 20 % of population are illiterate = 1 mio people Larger gap between information strong and information weak citizens? Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  8. 8. Citizen = consumer  Increasing individualization  The political consumer  Self-reliant  Demand for quality  Leisure time is a limited resource Fuck the library, man! Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  9. 9. Competence development and generation change Librarian as we know her.. Librarian as we need her to be..
  10. 10. 1157 482 0 200 400 600 800 1000 1200 More than 50 % decrease in number of service points since 1980! Fewer libraries.. .
  11. 11. High Internet penetration Broadband – wireless access IT everywhere - ”Pervasive computing” Mobility and all kinds of portable devices Cloud - streaming It infrastructure Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Source: Internet World Stats, Usage and population, Jan 2014
  12. 12. A well known innovation strategy in the public sector.. But the public sector is in a state of permanent crisis, and the fight on resources is intense Send more money..
  13. 13. Libraries Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  14. 14. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  15. 15. Reinvent the library new ways of professionalism new products new alliances new ways of funding Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  16. 16. A new library model for the knowledge society Danish Digital Library The ’Open Library’ Partnerships Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  17. 17. The modern library D. Skot-Hansen et. al. Royal School of Library and Information Science Cognition/information Engagement Innovation Empower- ment
  18. 18. Infrastrucure for digital objects + Collaboration on purchasing + Promotion and mediation Danish Digital Library Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  19. 19. Idea  Liberate data and information  Create relations between data  Make the users knowledge visible and useful  Place information in a meaningful context for the users ..by using open source software and forming communities for development Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  20. 20. Concept The well (data repository) O Sources Application layer O m Presentation User transactions Harvesting and indexing Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Library automa- tion system
  21. 21. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  22. 22. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  23. 23. Started spring 2000 Editor based in Aarhus, production distributed Cooperation with nationwide public service TV and radio broadcast Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  24. 24. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  25. 25. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  26. 26. Watch movies with your borrowers card on filmstriben.dk Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  27. 27. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  28. 28. eBook shelf Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  29. 29. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  30. 30. Multiple platforms Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  31. 31. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  32. 32. Started October 2011 Agreement with primary publishers covering 80 % of the Danish e-book market Build on TING Technical integration to Fiction Literature portal Integration to OPAC’s Launching ebook-service
  33. 33. 6 major publishers have left Launched their own model last year – based on the ’Overdrive’- model Still more than 130 publishers are on and making good money for their authors – the number is growing Agreement between major publishers and libraries.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  34. 34. Film and movies E-sound books E-music E-books
  35. 35. Integrated e-content My loans/account New media/ services Recommen- dations News from the library Events Search General info Reservations - SMS services
  36. 36. Others who have borrowed.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  37. 37. Film and movies E-sound books E-music E-books E-content from the library: E-books E-sound books Music Film.. ..in Websites from e.g. educational institutions Syndication and deconstruction Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  38. 38. City and media Mob portals Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  39. 39. Knot working” Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  40. 40. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  41. 41. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  42. 42. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  43. 43. Responsive design Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  44. 44. Only digital content Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  45. 45. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  46. 46. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  47. 47. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  48. 48. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  49. 49. Scan point Remember this book Others have also borrowed.. Titles by same author Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  50. 50. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  51. 51. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  52. 52. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  53. 53.  All Danish public libraries participate  Universe – basic figures and changing themes – also in the physical libraries Palle’s Gift Shop Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  54. 54. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  55. 55. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  56. 56. Info Galleria Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  57. 57. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  58. 58. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  59. 59. E-tables Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  60. 60. Lib-Phone RFID tags and Blue Toth connected to content server Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  61. 61. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  62. 62. Early version… Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  63. 63. Story Hats PDA equipped Reacts with rfid tags Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  64. 64. The Story Chair Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  65. 65. The Quibbler Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  66. 66. Low Tech Book Table Innovation!
  67. 67. Interaction Distance Short term Long termSponsorships Short duration Donations, gifts Volunteers as consultants Advocacy campains Co-production R & D Business development projects Branding Sponsorships Long duration Networks, clubs Innovation in hybrid organisations Dialogue on services Partnership strategy Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  68. 68. Therefore partnerships.. New resources and skills in the library Knowledge and inspiration from others Increased network Increased diversity and quality in service production Enhanced communication and marketing Legitimization New ambassadors Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  69. 69. A British idea: The Mash-up library LOCAL ARCHIVE ARKIV Archive YOUTH MEETING ROOMS ANALOGUE MEDIA SELF SERVICE LEARNING CENTER SMS BUSINESS SERVICE HOME- WORK HELP COMMUNITY CENTER CAFÉ STUDY SUPPORTJOB CORNER LIBRARY SHOP REFERENCE CONSUMER INFO NATURE GUIDE EXHIBITIONS FAMILIES Partner activities Q AND A HEALTH COUNCELLING LEISURE INFO NEWS LOUNGE QUIET AREA TODDLERS/CHILDREN REA- DING TRAI- NING Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  70. 70. Citizens’ Services More than 2/3 of Danish libraries offer Citizens Services
  71. 71. ..meetings.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  72. 72. ..workshops.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  73. 73. ..idea pitching.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  74. 74. ..focus groups.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  75. 75. World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  76. 76. ..vision creating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  77. 77. Photo typing Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  78. 78. Users and staff introduces ideas and projects and participants elaborate and develop those ideas Village Square Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  79. 79. Lead Users Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  80. 80. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  81. 81. ..user driven design.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  82. 82. ..participatory design.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  83. 83. ..building the future library.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
  84. 84. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  85. 85. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  86. 86. LESSONS LEARNED Make partnerships Co-create and co-produce Integrate user generated knowledge in services Liberate the library from analog media - gradually!!! Think value chains, formats and ”universes” in service production Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  87. 87. LESSONS LEARNED Make space for prototyping in the physical library Increase ties between other public sector activities and libraries Think ’relations’ rather than ’transactions’ Advocate and campain Be where the users are Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  88. 88. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark A question for you.. To which problems in society is your library the answer?
  89. 89. Events.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  90. 90. ..exhibitions.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  91. 91. ..tuition.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  92. 92. ..consultation.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  93. 93. ..individual help..
  94. 94. ..self learning.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  95. 95. ..self checking out.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  96. 96. ..talks.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  97. 97. ..discussions.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  98. 98. ..debates.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  99. 99. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark ..round tables..
  100. 100. ..creating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  101. 101. ..fun..
  102. 102. ..writers workshops.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  103. 103. .. performances.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  104. 104. ..hacker labs.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  105. 105. ..peoples lab.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  106. 106. ..innovating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  107. 107. ..playing.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  108. 108. ..being analogue.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  109. 109. ..socializing.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  110. 110. ..recreating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  111. 111. Hackerspaces Makerspaces Fablabs Share premises, tools, knowledge Create projects, ideas, network
  112. 112. ..Open Space Aarhus.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  113. 113. ..Demo-teque.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  114. 114. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  115. 115. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  116. 116. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  117. 117. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  118. 118. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  119. 119. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  120. 120. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  121. 121. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  122. 122. Vision Place for human development and interaction.. .. promoting experience, learning, and innovation.. ..through a flexible and programmable building.. ..with a special focus on children and families
  123. 123. Central escalators Reading Gallery Project space Study rooms Main entrance, level 1 Citizens Services Café Meeting spaces Multi purpose hall mm
  124. 124. Children and Families Læring og mødermmm mmm Media ramp Centrale escalators Læring og møder
  125. 125. Rolf Hapel Borgerservice og Biblioteker april 2013Elmgren & Dragset – Magic Mushrooms Art
  126. 126. City Floor level 0
  127. 127. From the entrance level1
  128. 128. Media ramp level 1
  129. 129. Media ramp level 2
  130. 130. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Children and Families
  131. 131. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark The playground..
  132. 132. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  133. 133. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  134. 134. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  135. 135. Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  136. 136. 75 % of citizens knows about the project (35 % in 2007) 57 % of citizens expect to use DOKK1 73 % of citizens is of the opinion that the project is good for the city Level of awareness August 2013
  137. 137. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  138. 138. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
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