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Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries
 

Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

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    Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries Presentation Transcript

    • Rethinking the Public Library: Digitizing Services and the Impact on the Library as a Space Rolf Hapel Citizens' Services and Libraries Aarhus, Denmark Cilips Annual Conference June 2014
    • 1 A Future for the Library? 2 Digital Services 3 The Library as a Space 4 Methods Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • The libraries of the industrial society Democracy Free and equal access to information + Education Support to the formal education system + Culture Access to cultural heritage and experiences = Success 60 -70 % of population users Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • New citizens The “new elderly" Demography Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Demography 30 % fewer young people.. ..than when I was young! Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • The social excluded Polarisation? 40 % of the labour force has no vocational education 20 % of youth does not get education beyond secondary school 15 – 20 % of population are illiterate = 1 mio people Larger gap between information strong and information weak citizens? Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Citizen = consumer  Increasing individualization  The political consumer  Self-reliant  Demand for quality  Leisure time is a limited resource Fuck the library, man! Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Competence development and generation change Librarian as we know her.. Librarian as we need her to be..
    • 1157 482 0 200 400 600 800 1000 1200 More than 50 % decrease in number of service points since 1980! Fewer libraries.. .
    • High Internet penetration Broadband – wireless access IT everywhere - ”Pervasive computing” Mobility and all kinds of portable devices Cloud - streaming It infrastructure Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Source: Internet World Stats, Usage and population, Jan 2014
    • A well known innovation strategy in the public sector.. But the public sector is in a state of permanent crisis, and the fight on resources is intense Send more money..
    • Libraries Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Reinvent the library new ways of professionalism new products new alliances new ways of funding Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • A new library model for the knowledge society Danish Digital Library The ’Open Library’ Partnerships Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • The modern library D. Skot-Hansen et. al. Royal School of Library and Information Science Cognition/information Engagement Innovation Empower- ment
    • Infrastrucure for digital objects + Collaboration on purchasing + Promotion and mediation Danish Digital Library Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Idea  Liberate data and information  Create relations between data  Make the users knowledge visible and useful  Place information in a meaningful context for the users ..by using open source software and forming communities for development Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Concept The well (data repository) O Sources Application layer O m Presentation User transactions Harvesting and indexing Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Library automa- tion system
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Started spring 2000 Editor based in Aarhus, production distributed Cooperation with nationwide public service TV and radio broadcast Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Watch movies with your borrowers card on filmstriben.dk Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • eBook shelf Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Multiple platforms Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Started October 2011 Agreement with primary publishers covering 80 % of the Danish e-book market Build on TING Technical integration to Fiction Literature portal Integration to OPAC’s Launching ebook-service
    • 6 major publishers have left Launched their own model last year – based on the ’Overdrive’- model Still more than 130 publishers are on and making good money for their authors – the number is growing Agreement between major publishers and libraries.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Film and movies E-sound books E-music E-books
    • Integrated e-content My loans/account New media/ services Recommen- dations News from the library Events Search General info Reservations - SMS services
    • Others who have borrowed.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Film and movies E-sound books E-music E-books E-content from the library: E-books E-sound books Music Film.. ..in Websites from e.g. educational institutions Syndication and deconstruction Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • City and media Mob portals Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Knot working” Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Responsive design Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Only digital content Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Scan point Remember this book Others have also borrowed.. Titles by same author Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    •  All Danish public libraries participate  Universe – basic figures and changing themes – also in the physical libraries Palle’s Gift Shop Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Info Galleria Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • E-tables Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Lib-Phone RFID tags and Blue Toth connected to content server Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Early version… Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Story Hats PDA equipped Reacts with rfid tags Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • The Story Chair Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • The Quibbler Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Low Tech Book Table Innovation!
    • Interaction Distance Short term Long termSponsorships Short duration Donations, gifts Volunteers as consultants Advocacy campains Co-production R & D Business development projects Branding Sponsorships Long duration Networks, clubs Innovation in hybrid organisations Dialogue on services Partnership strategy Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Therefore partnerships.. New resources and skills in the library Knowledge and inspiration from others Increased network Increased diversity and quality in service production Enhanced communication and marketing Legitimization New ambassadors Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • A British idea: The Mash-up library LOCAL ARCHIVE ARKIV Archive YOUTH MEETING ROOMS ANALOGUE MEDIA SELF SERVICE LEARNING CENTER SMS BUSINESS SERVICE HOME- WORK HELP COMMUNITY CENTER CAFÉ STUDY SUPPORTJOB CORNER LIBRARY SHOP REFERENCE CONSUMER INFO NATURE GUIDE EXHIBITIONS FAMILIES Partner activities Q AND A HEALTH COUNCELLING LEISURE INFO NEWS LOUNGE QUIET AREA TODDLERS/CHILDREN REA- DING TRAI- NING Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Citizens’ Services More than 2/3 of Danish libraries offer Citizens Services
    • ..meetings.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..workshops.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..idea pitching.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..focus groups.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..vision creating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Photo typing Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Users and staff introduces ideas and projects and participants elaborate and develop those ideas Village Square Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Lead Users Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..user driven design.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..participatory design.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..building the future library.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • LESSONS LEARNED Make partnerships Co-create and co-produce Integrate user generated knowledge in services Liberate the library from analog media - gradually!!! Think value chains, formats and ”universes” in service production Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • LESSONS LEARNED Make space for prototyping in the physical library Increase ties between other public sector activities and libraries Think ’relations’ rather than ’transactions’ Advocate and campain Be where the users are Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark A question for you.. To which problems in society is your library the answer?
    • Events.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..exhibitions.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..tuition.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..consultation.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..individual help..
    • ..self learning.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..self checking out.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..talks.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..discussions.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..debates.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark ..round tables..
    • ..creating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..fun..
    • ..writers workshops.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • .. performances.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..hacker labs.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..peoples lab.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..innovating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..playing.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..being analogue.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..socializing.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..recreating.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Hackerspaces Makerspaces Fablabs Share premises, tools, knowledge Create projects, ideas, network
    • ..Open Space Aarhus.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • ..Demo-teque.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Vision Place for human development and interaction.. .. promoting experience, learning, and innovation.. ..through a flexible and programmable building.. ..with a special focus on children and families
    • Central escalators Reading Gallery Project space Study rooms Main entrance, level 1 Citizens Services Café Meeting spaces Multi purpose hall mm
    • Children and Families Læring og mødermmm mmm Media ramp Centrale escalators Læring og møder
    • Rolf Hapel Borgerservice og Biblioteker april 2013Elmgren & Dragset – Magic Mushrooms Art
    • City Floor level 0
    • From the entrance level1
    • Media ramp level 1
    • Media ramp level 2
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Children and Families
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark The playground..
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • 75 % of citizens knows about the project (35 % in 2007) 57 % of citizens expect to use DOKK1 73 % of citizens is of the opinion that the project is good for the city Level of awareness August 2013
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
    • Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark