3. What is Marketing? New Products Development Market Launch Support & Exploitation Product Promotion Planning & Reporting Research Strategy Business Cases Contact Center Touch management Billing Debts control Satisfaction management Brand Management Advertisement Reputation management Sponsorship Public Relations Key Accounts Care Dealer Sales Own Shops managements Sales Representatives Web-sales Telesales Campaigns Management Loyalty Management Revenue Development (Cross/Up sell, bundles, bonuses, coupons, etc) Customer Lifecycle Management
4. Where Is Marketing? Marketing (Filling System) Executives (Braine) Management (Skeleton) Finance (Heart & Blood System) Operations (Nervous) Production (Muscles) M&A (merging) Sales (digestion) Security (Skin)