This document describes the customer contact management services provided by Arema, including email handling, live chat support, mobile response management, social media customer support, and multi-channel customer support. Arema helps customers provide excellent support across multiple channels while typically achieving 66% savings. They use the latest technologies to increase efficiency and reduce costs without compromising on quality, being ISO 9001 certified. Arema serves customers in industries such as retail, e-commerce, financial services, healthcare, and more.

1. Innovative Customer
Contact Management

2. Services We Provide
Email Handling
Live Chat Support
Mobile Response Management – mobile / SMS
Social Media Customer Support
Multi-channel Customer Support
Telephone Answering

3. Value We Deliver
• Customers typically achieve 66% savings when working with
Arema.
• We help you provide excellent support across all channels –
web, mobile/SMS, social media, telephone
• We use the latest technologies to increase throughput and
reduce cost
• We never compromise on Quality – we are ISO 9001 certified

4. Our customers
• Retail • Professional Services
• E-Commerce • Local Government
• Financial Services • Automotive
• Healthcare • Tourism and Leisure

5. Innovative Contact
Management Services
info@aremaconnect.co.uk
02033 686822
@aremaconnect
Thank You www.aremaconnect.co.uk