Synergy Corporate Housing | General Overview of Services

people passion innovation synergy

Vision and Passion for the Customer Experience
Executive Overview
The Synergy Executive Team
The Synergy Senior Management Team
Industry Involvement
Community Outreach/Industry
Accolades and Awards Support
Innovative Technology
My Synergy Portal
Synergy Mobile Application
Synergy Corporate Housing Website
Text Messaging Service
Personalized Service
Meet and Greet
Service Experience
Synergy Premiere Service
Customized Packages
Personalized Living Spaces
Synergy Sustainable Space
Echo Bed
The Metropolitan Suite
The PAD
Mobile Concierge
Check-in Suite
Property Visibility Through Marketing & Promotion
Marketing Campaigns & Follow Up Promotions
Exclusive Properties
Guest Survey Results
A History of Service
Locations
London Based Development Director
Worldwide Service
International Locations
San Francisco
Silicon Valley
Los Angeles
San Diego
Table of Contents
What we do
• Provide custom tailored housing solutions
• Full service global program management
• Dedicated global account team & executive sponsor
• Total engagement and transparency
• Personalized service is the foundation for all that we do
• Innovative technology to enhance the guest experience
“ Our goal is to be an extension
of your organization. ”

Vision and Passion for the
Customer Experience

Executive Overview
Synergy’s core values and focus are our People, Passion, and Innovation. The passion,
dedication, and commitment of our team to one another, our clients, partners, guests, product,
service, and vision guarantee our success. We thrive on being presented with challenges, and
providing solutions that meet the need of the clients that set forth those challenges. We are driven
and motivated by providing an exceptional client and guest experience. Entrepreneurs at heart,
we strive for perfection in everything we do. We listen to your needs and rely on teamwork and
communication to develop and provide exceptionally managed temporary housing programs that
suit your needs as your business grows and changes.
Synergy Corporate Housing understands the intricate details in managing corporate housing
programs for companies located throughout the world. Bolstered by an unparalleled array of
services, our business model combines the strength, efficiencies, and resources of a national
organization, technology enabled systems and processes, and outstanding local area expertise.
Synergy is serving customers, with our like-minded “best-in-class” partners, on a worldwide
basis. Delivering boutique services on a global platform that are custom tailored to meet each
client’s individual needs. Synergy has established a distinct framework grounded in a deep
appreciation for People, Passion, and Innovation.
• Founded in 1999
– headquartered in San Ramon, CA
• 7 global offices
• 25,000 reservations annually
• Serving over 200 global clients,
including several Fortune 500 companies
• Accommodating guests in over 40 countries
• Maintain a 90%+ overall satisfaction
and a 98%+ recommendation rating
• Consistently recognized as an
innovative leader in the industry
• Believe that “Culture Supersedes Strategy”

The Synergy Executive Team
Henry Luebbert
Founding Partner
Oversees Finance and Operations
800.600.1115 Office
hluebbert@synergyhousing.com
Jack Jensky
Founding Partner
Oversees Sales and Marketing
800.600.1115 Office
jjensky@synergyhousing.com
Rob McDaniel
Executive Vice President, Global Solutions
Oversees Global Partner Development, Operations and Service Delivery
800.600.1115 Office
rmcdaniel@synergyhousing.com

The Synergy Senior Management Team
Joanne Lucila
Director of Guest Experience
(800) 600-1115 Office
jlucila@synergyhousing.com
Diana Ong
Manager Global Solution Center, APAC
+65 6653 3448 Office
dong@synergyhousing.com
Denise D’Mello
Director of Global Solutions
London, United Kingdom
+ 44 (0) 7718 700 837
ddmello@synergyhousing.com
Laura Williamson
General Manager, Southern California Operations
(310) 424-3055 Office
lwilliamson@synergyhousing.com
Joyce Munoz
General Manager, Northern California Operations
(925) 807-1155 Office
jmunoz@synergyhousing.com
MJ Myers
General Manager, San Diego
(858) 242-5900 Office
mjmyers@synergyhousing.com
Janette Moir
Director of Accounting and Finance
(925) 807-1155 Office
jmoir@synergyhousing.com
Suzanne Smith
Manager Global Solution Center, EMEA
+353 1 485 1014 Office
ssmith@synergyhousing.com

Industry Involvement
Synergy is an active member of the following industry organizations:
National Apartment
Association
Housing Industry
Foundation
Silicon Valley Business
Travel Association
Worldwide ERC®
Foundation
for Workforce Mobility
Corporate Housing
Providers Association
Society for Human
Resources Management
Bay Area Mobility
Management
Southern California
Relocation Council
National Human
Resources Association

Accolades and Awards
Community Outreach/Industry Support
Synergy Field, Bicycle Donations, Adopt a Family
• 2013 donation to Austin Street Center consisting of over 600 toiletries and housewares items such as blankets, soap and wash cloths.
• 2013 Sponsor of HIF Golf Tournament
• 2012 Sponsor of CAA Tri County Golf Tournament
• Every year since 2004 Synergy participates in an Adopt-A-Family during the holidays, giving gifts to families in need.
• Since 2009 Synergy has sponsored a local little league baseball field in our community and plan to expand to other underprivileged communities in the future.
• In 2011 Synergy donated over 70 bicycles to HIF who sent them to a nonprofit called Outreach which helps find solutions for people with special transportation needs.
• 2013 CHPA Most Creative Marketing Award
• 2013 Two Gold Supplier Innovation Awards and Gold Commitment to Excellence Award winner at Cartus Global Network Conference.
• 2012 CHPA Best Green Progress Award
• 2012 Platinum Supplier Innovation Award, Silver Supplier Innovation Award,
and Platinum Commitment to Excellence Award winner at Cartus Global Network Conference.
• 2012 Service Excellence Award for Quarter 1 and Quarter 3 awarded by Plus Relocation Services
• 2011 CHPA Finalist for Tower of Excellence Award: Company Member of the Year, Most Creative Marketing,
Best Green Progress, & Best Philanthropic Program
• 2010 Cartus Supplier Innovation Gold Award Winner
• 2009 Commitment to Excellence Gold Award – Global Temporary Accommodations

Innovative Technology

Overview
The My Synergy Portal enables
our clients to have a comprehensive
view of their reservation activity
and provides a convenient place for
clients to access all data related to
the reservations.
This technology allows us to further
our commitment to being “Green”
with paperless invoices.
The many features and benefits
of the portal include:
My Synergy Portal
Administrative Access
• View real-time reservation information
• Access all reservation and apartment details
• View and email invoices
• Locate a reservation simply by searching by reservation
number, arrival date, guest name & more
• Submit new booking requests
Guest Access
• Dedicated landing page/intranet site hosts program
info, video tutorials, local area guides and more
• Review all available apartments by location
• Real-time booking capabilities
• Program information displayed securely
• Submit service and extension requests

Synergy Confidential Information
What’s around the property you are viewing? Shown here, the user
can also make changes to the categories that are shown below or
conduct a specific search.
MAP
Details Photos Map
Specific Search
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AT&TAT&T 12:34 PM12:34 PM
Details Photos Map
Businesses
Hospitals
Pet Care
Health & Fitness
Local Attractions
Nightlife
Government Offices
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Details Photos Map
ConfigureConfigure
More
Restaurants Shopping Movies Schools
Hospitals Pet Care
Health &
Fitness
Nightlife Government
Offices
Businesses
Local
Attractions
DoneDone
The key to unlocking your Synergy experience anytime, anywhere.
The Synergy standard of excellence now expands beyond the corporate apartment and into the palm of your
hand. Synergy’s mobile app will allow users to search for furnished accommodations worldwide, view photos,
see featured properties and specials or simply learn more about Synergy and our services.
Synergy guests with a confirmed reservation can use the app’s secure login by simply entering their email address
and confirmation number. After login, guests will have access to all their booking details to include arrival date,
departure date, address and how to pick-up keys. Guests can even get directions to their apartment with a simple
push of a button. The Around Me function allows guests to find out what’s close by their apartment location such
as grocery stores, restaurants or entertainment.
Synergy Corporate Housing’s
Mobile Application
SYNERGY
CORPORATE HOUSING
JUMP TO A KEY COMPONENT OF THE APP:
INTRODUCING
SYNERGY CORPORATE
HOUSING’S
MOBILE APPLICATION
Property
Search
Location
Page
My Location
From here, users can navigate the
application. Users can search
property, view featured locations,
specials, learn about Synergy,
read news and events and request
a property.
Customers staying at a property can
jump directly to their location, learn
what is around their property and
even request a maintenance call.
HOME PAGE
Property
Search
About
Synergy
Property
Specials
Location
Page
Need to find a property?
Maintenance
Request
Request a
Property
News &
Events
My Location Around Me
Hide
Already staying at a Synergy property? Hide
Check-InSYNERGY
CORPORATE HOUSING
Category content can be hid
From here, users can navigate the
application. Users can search
property, view featured locations,
specials, learn about Synergy,
read news and events and request
a property.
Customers staying at a property can
jump directly to their location, learn
what is around their property and
even request a maintenance call.
HOME PAGE
Property
Search
About
Synergy
Property
Specials
Location
Page
Need to find a property?
Maintenance
Request
Request a
Property
News &
Events
My Location Around Me
Hide
Already staying at a Synergy property? Hide
Check-InSYNERGY
CORPORATE HOUSING
Category content can be hid

Easily discover your next
great Synergy experience.
Synergy is pleased to announce the launch of our new corporate
website, designed with a fresh modern look, user-friendly
navigation, and with all the necessary tools and features to
help you discover the best that Synergy has to offer.
Our updated service pages contain the latest information about
all of our innovative programs. Our improved and expanded
property search feature is now a more efficient tool, allowing
you to easily discover all the exciting locations available to serve
you. Take a property tour, see photos, watch the related videos,
or see our featured locations and specials.
Our primary goal was to build a user-friendly site that enables
our clients to quickly find the information they require to help
plan and book their next stay... regardless of where in the
world they need to go!
We invite you to visit www.synergyhousing.com today.
Welcome Home...
Synergy Corporate Housing’s Website

simple.
Text Messaging Service
Convenient, effective and best of all simple.
Synergy is excited to offer a text messaging service – a simple, effective way to quickly communicate important
details to ensure your guest has an enhanced check-in experience. Opt-in with your Account Executive for your
guest to receive timely messages regarding check-in time, verification of on-site contact personnel, updates
to their itinerary and access to answers to any of your guest’s questions.
We know traveling can be exhausting so Synergy takes away the stress of having to sift through hundreds
of emails by simply texting all the pertinent information on the day of your guest’s arrival. Everything will be
at the tip of your fingers, when you need it and as you need it.
Synergy demonstrates our commitment to provide your guest with an enhanced check-in experience.

Personalized Service

Meet and Greet
We’ll be there to welcome you...
Synergy Corporate Housing now offers a Meet & Greet service for our incoming guests.
The process is very simple and we believe will make checking in that much easier for
certain guests that may need a little assistance.
Process
When the traveler arrives at the airport they call us at
1.800.600.1115. This number is on their confirmation
letter. They provide us with their name and confirmation
number from the confirmation letter. We then advise
the guest that we will meet them in one hour in front
of the leasing office of the property where they will be
staying. A Synergy representative will meet them in
front of the leasing office and personally escort them
to their apartment. They will assist with a few pieces
of luggage as well as getting keys out of the lockbox
and make sure they get in safely.
Guidelines
Synergy’s Meet & Greet service is designed
especially with our International visitors in
mind. Request for Meet & Greet must be
placed at time of booking reservation. We
will ask for their flight information and a cell
phone number. Synergy Corporate Housing
will conduct the Meet & Greet service 7 days a
week until 10:00 p.m.

Service Experience
• Client contacts Synergy for housing specifications, rates,
and availability. Guest labeled ‘VIP’ if applicable.
• Synergy sends options to client contact to send to guest.
• Client accepts offer.
• Synergy offers Meet and Greet Service and sends
confirmation letter to Client.
• Guest checks into apartment.
• Synergy Director of Guest Experience contacts guest
24-48 hours after move-in to ensure comfort and
satisfaction levels were met.
• Guest checks out of apartment.
• Synergy follows up with client for feedback on
guest experience.
Initiation
Arrival
Reservation
Guest
Services
Departure
Feedback

• Guest assigned to a Premiere Service director
• Pre-arrival needs assessment
• Guaranteed early arrival and late departure upon request
• Apartment amenities customization (grocery, housewares, robes, etc)
• Concierge services
• Complimentary meet and greet
• Apartment community tour upon request
Synergy Premiere Service
Specifically Designed for
Executive and C-level Guests

• Cuisinart SmartPower 600 watt
Premier Stainless Blender
• Cuisinart SmartStick Blender
• 15-Jar Tiered Spice Rack
• Acacia Cutting-Serving Board
• 10-Piece OXO Crock & Tools Set
• Wüsthof Kitchen Essentials
5-Piece Box Set
• Wüsthof Magnetic Knife Holder
• Calphalon Non-Stick Frypan Set
• Krups Precision 12-cup Coffee Maker
• 55” Flat Screen TV
• Gaming System
(Choose between
PS3, Wii, or Xbox)
• Video Game Headset
• 2 Synergy Robes
• Light up 8x makeup mirror
• Blowdryer
• Aroma Candles
• Personal Wellness
(Choose between an hour
long massage, personal
trainer, or nutritionist
- once a month)
• 55” Flat Screen Television
• Premium Cable Channels
• Bathroom & Kitchen Docker
• Bose Wave System
• Surround Sound Theater
System with Netflix/Pandora
Streaming and Built-in
Blu-ray disc/DVD player
Additional
Houseware
Packages
Synergy strives to make your
stay with us as satisfying
and enjoyable as possible.
Our goal is to not only meet
your needs, but to exceed
your expectations. With that
in mind we’ve put together
unique add on packages to
complete your experience.
Bicycle Rentals
For riding to and from work,
weekend outings, errands or
recreation, Synergy also offers
bicycle rentals.
The bicycle package comes
with helmet and lock, and
will be delivered directly to
your apartment.
Essentials Grocery Package
Synergy will shop and deliver an
Essentials Grocery Package to your
guest’s apartment.
We will make sure that the smallest
of details are perfect from low-fat
milk, to liquid hand soap. The
groceries will be placed in the
apartment for added convenience!
Sustainable Package
• Reusable Grocery Bags
• Thermal Lunch Bag filled
with Organic Snacks
• Brita water pitcher
• To-Go Cups made of
Recycled Materials
• ‘Simple Green’ Organic or
All Natural Cleaning Products
• Flash Drive
• Green furniture package made
of 83% sustainable materials

Personalized Living Space

Synergy released the industries first sustainable furniture package, the “Synergy Sustainable Space.” This is another example of best practice thinking that
Synergy has demonstrated in all it’s business and customer service decisions.
In an effort to present our customers with an ultimate green furnishing option, Synergy Corporate Housing and Fashion Furniture Rental created an industry’s first
in sustainable design. Pieces were chosen for their unique beauty, timeless design, comfort, and for a more significant purpose... preservation of our ecosystems
and environmental sustainability. Sustainability is the idea of using materials found in nature in a way that is less harmful to the environment. Our commitment
to the environment is demonstrated through our passion for design, inspired by nature and our awareness of the importance of global conservation. That same
commitment is echoed by the needs and wishes of our guests.
The combination of contemporary and natural elements help develop a stylish and environmentally friendly living space. There is a mix of eco-friendly and
sustainable materials which create a comfortable and a creative home experience. The use of sustainable materials, reclaimed woods & teak, bamboo, abacá,
concrete, recycled aluminum and tires, and organic and natural fabrics along with a mixture of wood stains and splashes of color have come together in this
one of a kind option in today’s corporate housing marketplace.
Synergy Sustainable Space
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
reclaimedrecycled organic hempeco-friendly bamboosustainable

EC BEDby Synergy Corporate Housing
supporting a sustainable future
supporting a green sustainable future
For additional information including purchase options, visit
www.fashionfurniture.com/ecobed.
Anti-Microbial pressure
relieving Eco-Latex Mattress
CertiPur Certified Foam • Bamboo Fabric
Non-toxic all natural fire retardant • Hemp Fibers
Spruce wood frame from sustainable forests
Organic Linens and Bedding
100% organic cotton sheets
- fitted, flats and pillow cases.

people passion innovation synergyNorthern California Furniture Package

The new standard in style and comfort
MetropolitanSuite
Synergy Corporate Housing standard apartment configuration is “standard” in name
only. Our new Metropolitan Suite is appointed with the finest housewares, linens,
and modern furniture selections. We’ve also infused this space with many of the same
key sustainability features found in the “Sustainable Space” package. The Metro
comes standard with all the essentials to ensure you have a great experience,
plus a few added touches to enhance your stay and make you feel right at home:
• Comfortable, designer furniture with an elegant feel
• High-end housewares and kitchen appliances with decorative accents
• One-of-a-kind Synergy Sleep System for a fabulous night’s sleep
• Welcome basket upon arrival
• High-speed Internet service
• Available in the most sought after locations
The space has been redesigned to meet the specific needs of our guests,
creating a new “standard”, but continuing to meet the core beliefs and values of
Synergy Corporate Housing.
Southern California Furniture Package

people passion innovation synergyNorthern California PAD

Synergy Corporate Housing presents the PAD: the place to live, to work and to play. Our uniquely appointed live/work
spaces feature state-of-the-art electronics and custom designed productivity areas. You can personalize your space with
our mobile furniture and select the housewares pack for your distinctive lifestyle. The PAD will be featured at the most sought
after addresses in California.
Creative: Designed to fit today’s fast pace and unique life styles, the Pad is a revolution of form and function. Modern housewares,
elegant decor and custom original art produced specifically for the PAD, blend together to create a space like no other in the
corporate housing market. Enjoy the state-of-the-art amenities that come standard in the PAD. A robust collaborative space
appointed with the tools and conveniences to enable today’s innovator to live, work and play while developing
the next big idea.
Functional: On the move and ready to go, the PAD has the all makings to adapt to your situation.
Want to host a group brainstorming meeting on the fly or just have a few colleges over after work?
You’ll have the freedom to transform this live/work space to exactly what you need. Rearrange the
custom action furniture to just the right configuration around the productivity or entertainment center...
your call. The PAD is a warm and inviting space
to get you to the place you want to be.
Standard amenities include
• iHome for docking
(living room)
(master bedroom)
• DVD player
• Digital Video Recorder
• Advanced High-Speed Internet/
Enhanced Fiber-Optic Network
• Six foot white boards
• Multiple work stations and desk
• Hi-definition television and channels
• Unique Action Furniture
• Custom Designed Art & Accessories
• Upgraded Kitchen Items
• Aveda Hair care & Beauty Products
• 400 Thread Count Linens
• Accent Wall Colors
• Synergy Sleep System Bed
• Old school board games
A Creative Space
for the Next Generation
Each PAD comes with our
exclusive Synergy utility ball.
Southern California PAD

Mobile Concierge
Delivering a Unique Service to Our Guest’s Front Door.
As an extension of the personal service we provide, Synergy introduces our Mobile Concierge program. We recognize that some guests
experience situations after office hours that need to be resolved in real-time and with a personal touch.
Strategically positioned in our core market area, mobile concierges are available to assist until midnight 7 days a week and can usually
respond within 30 minutes. Whether faced with a lock-out or need internet troubleshooting, one call to our 24 hour service line and the
guest is connected to one of our mobile concierge representatives to assist if necessary.
Key Features of this service include:
• Extended hours of operation until midnight, seven days a week
in the San Francisco Bay Area.
• Check-in assistance or meet and greet services.
• Delivery of emergency guest amenities such as blankets,
extra towels, toiletries, etc.
• Troubleshooting assistance for internet, phone and cable
including delivery of temporary mobile hotspots.
• Lock-out assistance.
• Dispatched from Mountain View – Central to Any Bay Area Location.
• Our Mobile Concierge program
- it’s not just service, it’s “Synergy Service.”

Check-in Lounge features the following:
• Easy Key Pick-Up and Drop Off
• Snacks and Treats
• Cold and Hot Beverages
• WiFi Access
• Information on Local Attraction
and Restaurants
Custom Check-in Lounges
A Check-in experience like no other, designed with the
business traveler in mind. Convenient and creative space
for guests in the Silicon Valley.

Property Visibility Through Marketing & Promotion

Printed on Post-Consumer Recycled Paper
introducing tomorrow’s
Sustainable Space...today.
Marketing Campaigns & Follow Up Promotions
Event Marketing...a Promotional Timeline
Save the Date
Save the Date
Formal Invite
Formal Invite
Follow up RSVP
(email)
Follow up RSVP
Confirmation (email)
we’re putting the pieces together
save the date | october 27, 2011 | 6pm | rosewood sandhill, menlo park, ca
formal invite to follow!
Save the date
In appreciation of our exceptional clients, we would
like to welcome you to an elegant evening of cocktails,
hors d’oeuvres and the chef’s finest selections in the company
of other cutting edge professionals at the exclusive
Rosewood Sandhill, Menlo Park, California
October 27, 2011
Six o’clock in the evening
Synergy Corporate Housing and Fashion Furniture Rental will reveal
an industry first in eco-conscious, environmentally friendly
interior design. We’re calling it the Synergy “Sustainable Space”
...join us and see the pieces come together.
RSVP to Jennifer Carter | jcarter@synergyhousing.com
Invite with vellum pouch
introducing an industry first in sustainable design.
enjoy
the last
sunset
of the
season
at the exclusive
Rosewood Sandhill
Menlo Park, CA
October 27, 2011
Six o’clock in the evening
Join us for a spectalular evening beneath a breathtaking sunset. Taste an
assortment of fine cuisine including Kobe beef sliders, filet mignon, sushi and
a cultural myriad of divine chef specialties. It’s an evening dedicated to you,
and a chance for Synergy Corporate Housing to say thank you to our exceptional
partners. So let us celebrate last sunset of the season and the opportuities that
lasting partnerships will bring.
RSVP, before the sunsets!
Jennifer Carter | jcarter@synergyhousing.com
We’ve been cleared for landing for our
SAN DIEGO
GRAND OPENING CELEBRATION!
Wednesday, November 9th
Hors d’oeuvres, Cocktails, and Giveaways.
Grand Prize drawing will be on hand for your arrival.
Contact your flight director for reserved seating
Now boarding for SAN DIEGO
Wednesday, November 9th | Cocktails, Hors d’oeuvres, and Giveaway drawings will be on hand for your arrival.
Thank you for flying with SYNERGY!
EVENT
Synergy San Diego
Grand Opening Celebration
4275 Executive Square, Ste. 310
La Jolla, California 92037
ARRIVING
5–8 Pacific Standard Time
CONTACT
Jennifer Carter
jcarter@synergyhousing.com
Please check-in by October 31st
PRIZE DRAWING
Name
Company
Email
Phone
PASSENGER CONFIRMATIONGRAND PRIZE DRAWING
Trip to San Francisco
Includes:
Airfare for Two
Transportation to and from
airport/apartment
2 Night Stay in San Francisco in a
Synergy 1 Bedroom apartment
$100 Prepaid Visa
Day Trip to Napa with driver for
Wine Tasting and picnic lunch or
Hot Air Balloon Ride and picnic Lunch
WELCOME ABOARD
BOARDING PASS
Mary Rizzo
Accelrys
mary.rizzo@accelrys.com
(858) 799-5000
We’ve Been Cleared to Land
in SAN DIEGO
for our Grand Opening Celebration!
Hors d’oeuvres, Cocktails, and a Giveaway
Grand Prize drawing will be on hand for your arrival.
Contact your flight director for reserved seating
Itinerary
EVENT:
Synergy San Diego
Grand Opening Celebration
4275 Executive Square Ste. 310
ARRIVING:
5–9 Pacific Standard Time
CONTACT:
Jennifer Carter
jcarter@synergyhousing.com
GRAND PRIZE DRAWING:
Trip to San Francisco
Includes:
• Airfare for Two
• Transportation to and from
airport/apartment
• 2 Night Stay in a Synergy
1 Bedroom apartment
in San Francisco
• $100 Prepaid Visa
• Day trip to Napa with driver
for wine tasting and picnic lunch
or Hot Air Balloon Ride and
picnic Lunch
Please bring your boarding pass
with you to the event.
SynergySanDiego
GrandOpening
SynergySustainable
SpaceRolloutEvent

Synergy Corporate Housing presents a…
Two Night Stay in San Diego
In a Synergy one bedroom apartment
Call 1-888-242-5900 to make your reservation
Subject to availability and black-out dates
Must complete your stay by November 10, 2012
Guest Welcome Board
Promotional Material Intro Brochure
Thank You EmailDemo Room Signage
& Infosheets
welcome to
your event...
where the pieces
come together!
Rosewood Sand Hill
Menlo Park, CA
October 27, 2011
the future of sustainable interior design
Environmental
Designsustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
Look for these markers throughout the space, they identify the
production method or unique materials used to create each piece.
Eco-Friendly
Manufacturing of new items
to guidelines determined to
inflict minimal or no harm
to the environment.
Sustainable
Sustainability creates and
maintains the conditions under
which humans and nature can
exist in productive harmony.
Bamboo
One of the fastest-growing
plants on Earth. Helps reduce
soil erosion and carbon dioxide
levels in the atmosphere.
Durable and light weight, a fine
alternative to tropical timber.
Organic
Produced without the
use of chemical fertilizers,
pesticides, or other
artificial agents.
Recycled
Processing used materials into new
products. Reduces the consumption
of fresh raw materials, reduces
energy usage and pollution.
Reclaimed
Re-purposing or creating new
useful items from materials
that would otherwise have
been discarded
Hemp
Soft durable fiber, extracted
from the plant stem, used
to make rope, stout fabrics,
fiberboard, and paper.
The Synergy standard in style and comfort.
Metropolitan
Suite
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
Synergy Corporate Housing standard apartment configuration
is “standard” in name only. Our new Metropolitan Suite is
appointed with the finest housewares, linens, and
modern furniture selections. We’ve also infused this space with
many of the same key sustainability features found in the “Sustainable
Space” package. The Metro comes standard with all the essentials
to ensure you have a great experience, plus a few added
touches to enhance your stay and make you feel right at home:
• Comfortable, designer furniture with an elegant feel
• High-end housewares and kitchen appliances
with decorative accents
• One-of-a-kind Synergy Sleep System for a fabulous night’s sleep
• Welcome basket upon arrival
• High-speed Internet service
• Available in the most sought after locations
The space has been redesigned to meet the specific
needs of our guests, creating a new “standard”, but continuing
to meet the core beliefs and values of Synergy Corporate Housing.
Look for these markers throughout the space, they
identify the unique material or source of the piece.
the New
an industry first in sustainable design
Sustainable
Space sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
sustainable
recycled
Aluminum
tires
plastic bottles
concrete
reclaimed
organic
ECO Friendly
bamboo
hemp
Synergy Corporate Housing and Fashion Furniture
Rental are proud to introduce an industry first in sustainable
design. We have chosen pieces for their unique beauty, timeless
design, comfort, and for a more significant purpose... preservation
of our ecosystems and environmental sustainability.
Sustainability is the idea of using materials found in nature in a way
that is less harmful to the environment. Our commitment to
the environment is demonstrated through our passion for design,
inspired by nature and our awareness of the importance of global
conservation. That same commitment is echoed by the needs of
wishes of our guests.
We’ve combined contemporary and natural elements to develop a
stylish and environmentally friendly living space. There is a mix
of eco-friendly and sustainable materials to create a
comfortable and a creative home experience. The use of sustainable
materials, reclaimed woods & teak, bamboo, abacá, concrete,
recycled aluminum and tires, and organic and natural fabrics
along with a mixture of wood stains and splashes of color have
come together in this one of a kind option in today’s
corporate housing marketplace.
Look for these markers throughout the space, they
identify the unique material or source of the piece.
SAN DIEGO
people
passion
innovation
synergy
Northern California
Bishop Ranch 15
12657 Alcosta Boulevard, Suite 550
San Ramon, CA 94583
(925) 807-1155
Los Angeles
WaterMarke Tower
705 W. 9th Street
Los Angeles, CA 90015
(310) 424-3055
San Diego
4275 Executive Square, Suite 310
(858) 242-5900
Reservations: (800) 600-1115
Email: reservations@synergyhousing.com
www.synergyhousing.com
looking forward to the opportunity to exceed your expectations
Synergy in San Diego SAN DIEGO
people
passion
innovation
synergy
Northern California
Bishop Ranch 15
San Ramon, CA 94583
(925) 807-1155
Los Angeles
WaterMarke Tower
705 W. 9th Street
(310) 424-3055
San Diego
4275 Executive Square, Suite 310
(858) 242-5900
looking forward to the opportunity to exceed your expectations
Synergy in San Diego
SYNERITA
Ingredients:
• Huradura gold tequila- 3oz.
• Cointreau- 1.5oz.
• Fresh lime- half lime squeeze
• Splash of sweet and sour
• Splash orange juice
• Shake it for at least 5 seconds
and serve in chilled martini glass
Recipe created by:
Patrick O’Brien
Guest Service Rep, Los Angeles
cocktail
SYNERGY
SAN DIEGO
GRAND OPENING
CELEBRATION!
“Joining the Synergy Team was the opportunity I’ve been looking for to advance my career. Synergy
holds such high standards for both their clients and their employees. My goal as a Sales Manager is
to partner with each and every one of my clients to create a housing program that is beneficial to the
company as well as the traveling employee. An exceptional guest experience is a primary focus. With
Synergy’s unparalleled strengths in operations and global partnerships, creating these client programs
and experiences is achievable!”
Katie began her career in the corporate housing industry in 1994 with the largest national corporate
housing provider. She has been entrenched in the San Diego market since 1998, forging strong
long term relationships with her clients. Her experience encompasses a broad scope of sales and
marketing responsibilities, strategic planning, performance measurement and organizational leadership.
Katie is a 2011–2012 Board Member of the Southern California Relocation Council.
A graduate of San Diego State, Katie resides in Solana Beach with her husband and daughter.
Katie Bahr
Sales Manager
(800) 600-1115 Office
(858) 245-8907 Mobile
kbahr@synergyhousing.com
Synergy Corporate Housing, a leader in temporary furnished accomodations, is excited to now call San Diego home as we open our new
permanent sales office. We’re thrilled to bring our signature style, service and exceptional corporate housing experience to San Diego.
Northern California
Bishop Ranch 15
San Ramon, CA 94583
(925) 807-1155 Office
(925) 807-1175 Fax
looking forward to the opportunity to exceed your expectations.
Los Angeles
WaterMarke Tower
705 W. 9th Street
(310) 424-3055 Office
(310) 424-3066 Fax
San Diego
10075 Mesa Rim Road
San Diego, CA 92121
(800) 600-1115 Office
(858) 578-5525 Fax
Northern California
Bishop Ranch 15
San Ramon, CA 94583
(925) 807-1155 Office
(925) 807-1175 Fax
looking forward to the opportunity to exceed your expectations.
Los Angeles
WaterMarke Tower
705 W. 9th Street
(310) 424-3055 Office
(310) 424-3066 Fax
San Diego
10075 Mesa Rim Road
San Diego, CA 92121
(800) 600-1115 Office
(858) 578-5525 Fax
Thank you all
for attending...
you made it a very
special evening.
Synergy hosted their “Client Appreciation
Event of the Year” Thursday, October 19th,
with the remarkable Rosewood Sand Hill
setting the stage for the lively evening.
Guests enjoyed cocktails and cuisine
within the beautiful “Synergy Sustainable
Space”, celebrating the launch of the
eco-friendly furniture package.
The energy from the evening was
incredible! Dining, mingling and even
some dancing - the night was simply
sensational. Thank you to all who
attended, as it was wonderful to spend
the evening in your company, and we look
forward to seeing those who regretfully
could not attend soon! Synergy sends
warm wishes to our valued clients!

Exclusive
Properties
Synergy has established exclusive rights to
provide fully furnished accommodations at
numerous premier properties throughout
California. These Exclusive Properties are in the
most sought after locations, provide top of the
line amenities and services, and are aligned with
Synergy’s philosophies on innovation, quality of
service and sustainability. Having these properties
in our portfolio allows us to provide the consistent
streamlined experience that our guests expect
from a stay with Synergy.
Madera
Silicon Valley
WaterMarke
Los Angeles
Circa 37
San Diego
Rincon Green
San Francisco
Potrero Launch
San Francisco
NEMA
San Francisco

Guest Survey Information and Market Data

Synergy is a leader in providing corporate housing with our development of a “six sigma” metric system
to measure and evaluate our service delivery model. Our “six sigma” approach provides extensive insight
encompassing individual aspects of customer satisfaction.
We value the importance of critical touch points including response time for reservation requests,
service calls, accommodations options and tailored temporary housing experiences assessed within
our in-depth survey. Each individual touch point reflects our lasting commitment to excellence and
quality of service.
Synergy’s service philosophy is simply “MAGIC”: Make a Great Impression on the Customer.
An exceptional model based on proven behaviors and customer service practices ensures proactive,
sustainable and measurable services for our clients. Our inclusive survey outlines the successful
strengths we cultivate through our service philosophy. Two years after implementing the survey,
Synergy’s overall customer service score ranks 6.85 on a 1 to 8 scale. We dedicate ourselves to
providing a high-level of consistent customer service and strive to recognize opportunities where
we can improve our performance.
A History of Service
Rating Scale

8 Excellent
7
6 Good
5
4 Fair
3
2 Poor
1
0
people
passion
innovation
synergy
The guest survey is a 37 point questionnaire, asking
guests to objectively rate numerous aspects of their
corporate housing experience on a scale of 0-8, as
well as asking for comments about each general area.

SURVEY RETURN RATE
Sent Received
January 367 60
February 275 42
March 416 51
April 332 67
May 998 86
June 750 207
July 586 101
August 535 131
September 447 89
October 222 52
November 325 51
December 347 54
Total 5600 991
Percentage 17.70%
The following are company wide results
for January-December 2013.
SURVEY SCORES Rating Average

ARRIVAL
Clarity of directions to the property 6.97 Avg.
Instructions for entry to your facility 6.59 83%
Explanation of available services and features provided 6.37
UNIT SATISFACTION
Furnishings 7.02 Avg.
Utility services (phone, cable, internet) 6.88 88%
Cleanliness 7.22
Extent to which unit met your needs 6.92
COMPLEX / COMMUNITY SATISFACTION
Condition of common areas (if applicable) 7.05 Avg.
Parking (if applicable) 6.70 84%
Care of the grounds 7.06
Surrounding community 6.60
Proximity to living needs (grocery stores, worksite, etc.) 6.15
Extent to which the location met your needs 6.59
CUSTOMER SERVICE
Availability of Synergy for lease coordination 7.11 Avg.
Availability of property staff 6.89 88%
Quality of cleaning service (if applicable) 6.98
Friendliness of staff 7.11
ISSUE RESOLUTION
Were there any issues which arose during your stay? 36% Avg.
Responsiveness when issue reported 6.50 78%
Timely resolution of issue 6.02
Your satisfaction with resolution of issue 6.31

Based on your experience, would you recommend to a colleague? 96%

Considering all aspects, how would you rate your 6.79 Avg.
temporary housing experience? 85%

International Coverage

Synergy Corporate Housing opened their first international sales and service center in Dublin, Ireland. Synergy continues to inspire and lead the
industry with innovative solutions and world-class service. With a passion for creating exceptional guest and client experience, Synergy provides a
tailored product through adherence to astute detail and quality standards. Internationally Synergy cultivates experiences reminiscent of the local
flavor through their dynamic approach.
“The opening of our Dublin office demonstrates Synergy’s ability to scale quickly in order to provide the level of service our clients have come
to expect. It proves, once again, that Synergy does not just talk about providing solutions – we deliver,” states Rob McDaniel, Executive Vice
President of Global Solutions.
Founding partner Henry Luebbert states, “While we are global in scope, our close knit partnerships with “best in class” providers on a worldwide
basis enable us to maintain our boutique-style and personalized service. We value the local culture and respect the importance of embracing their
business protocol.”
Renowned for their success within Northern California, San Diego and Los Angeles, Synergy shaped standards domestically and now has raised
the bar internationally. Dedicated to excellence, Synergy’s scope of service will include Asia and Latin America in the upcoming year.
Synergy Service Broadened Worldwide,
Starting with the Emerald Isle

Synergy Expands International Platform
with Opening of Global Solutions Center in Singapore
Synergy Corporate Housing, one of the world’s most innovative and fastest-growing corporate housing providers, is expanding its international platform with the upcoming
addition of a Global Solutions Center in Singapore. The new office will open in mid-February under the direction of Diana Ong to serve growing demand for Synergy’s world-class
temporary housing accommodations and service in the Asia Pacific (APAC) Region. Serving a roster of corporate clientele that includes many Fortune 500 companies, Synergy
provides housing solutions in over 40 countries worldwide. “The Singapore center will allow us to provide an even higher level of service and support to our existing and future
clients and partners throughout APAC,” said Robert McDaniel, Executive Vice President with Synergy. “Having a strong on-the-ground presence in Singapore, one of the largest
markets in Asia, will allow us to keep pace with our tremendous international growth while providing the exceptional customer care companies have come to expect from
Synergy.” Singapore is Synergy’s second Global Solutions Center. The first opened in 2011 in Dublin, Ireland, to serve Europe, the Middle East and Africa (EMEA). Global and
domestic reservations are also handled from the firm’s corporate headquarters in San Ramon and offices in San Francisco, Silicon Valley, Los Angeles and San Diego.
As Synergy’s Manager of Global Solutions, APAC, Diana Ong will play a key role in building the Singapore office with an experienced team dedicated to providing strong
communication and a close working relationship with Synergy’s provider partners and clients in the region. Born in Malaysia and a resident of Singapore, Ong brings 17 years of
corporate housing and hospitality experience to her position with Synergy. For the past six years, she was affiliated with one of the world’s largest corporate housing providers
where she managed customer fulfillment. She previously worked for Mandarin Oriental Hotel, Singapore, and Evergreen Laurel Hotel in Penang, Malaysia. “Diana’s wealth of
knowledge in the corporate housing and hotel industries will be invaluable to us as we look to form closer working relationships with our APAC provider partners and further
enhance the experience of our clients who look to Synergy for their global corporate housing accommodations,” said McDaniel.
Said Ong, “I’m very excited to be able to play an integral role in the expansion of Synergy’s presence in Singapore, a market with tremendous global influence. Synergy
is a dynamic company with a culture that focuses on forming and building long term relationships at every level – from its associates to its clients and provider partners.
I am honored to be a part of it.”

Office Locations
San Ramon, California (home office)
San Francisco, California
Los Angeles, California
San Diego, California
Dublin, Ireland
London, England
Singapore
Synergy Corporate Housing is strategically
positioned to serve every major market
throughout the United States. As a global
company Synergy has the ability to book most
international locations through North America,
Europe, Asia, and beyond.
We understand the intricate details required
to manage corporate housing programs for
companies located throughout the world.
Synergy combines the strengths, efficiencies,
and resources of a national organization with
outstanding local area expertise which enables
us to provide and unequalled array of services,
confidence and value for our clients.
International Locations
Argentina Buenos Aires
Australia Sydney
Austria Vienna
Brazil São Paulo
Canada Montreal
Ontario
Alberta
British Columbia
Toronto
Czechoslovakia Prague
Chile Santiago
China Beijing
Guangzhou
Hong Kong
Shanghai
Columbia Bogota
Denmark Copenhagen
France Paris
Germany Hamburg
Munich
Berlin
Frankfurt
India Bangalore
Gurgaon
Hyderabad
New Delhi
Ireland Dublin
Italy Rome
Milan
Japan Tokyo
Kenya Nairobi
Malaysia Kuala Lumpur
Cyberjaya
Netherlands Amsterdam
Norway
Philippines
Poland Warsaw
Wroclaw
Qatar
Romania Bucharest
Russia Moscow
Saint Petersburg
Singapore Singapore
South Africa Johannesburg
Spain Madrid
Sweden Stockholm
Switzerland Zurich
Taiwan Taipei
UAE Dubai
UK London
Edinburgh

Domestic Locations

San Francisco, California
Avalon Mission Bay
255 King Street, San Francisco, CA 94158
Edgewater
355 Berry Street, San Francisco, CA 94158
Potrero Launch
2235 3rd Street, San Francisco, CA 94107
Rincon Towers
88 Howard Street, San Francisco, CA 94105
These properties represent a small sampling of the
overall portfolio that Synergy maintains in the area.
A
C
C
D
A
B
D
B
San Francisco Bay at sunset

Actual floor plans, interiors and other apartment features may vary.
Directions
From Highway 101 North, take
the I-280 exit towards Port of San
Francisco. Take the King Street exit
and go straight. Avalon at Mission
Bay is located on the right
Apartment Features
• Spectacular Skyline, Bridge,
and Bay Views
• Private Balconies or Terraces in
Select Apartments
• Floor-to-Ceiling Glass in
Many Apartments
• Island and Peninsula Kitchens w/
Granite Countertops
• Maple Cabinetry in Kitchens and Baths
• 9’-16’ Ceilings
• Wood Flooring in Kitchens, Foyers and
Bottom Floors of All Lofts
• Sumptuous Bathrooms w/ Marble
Vanities and Ceramic Tile Floors
• Full-sized Washer/Dryer
• Walk-in Closets
• Upgraded Plumbing and Light Fixtures,
w/ Track Lighting in Dining Rooms
Community Features
• Two-level, 5,276 sq. ft.
Fitness Center w/ Aerobics, Spin
Studio, Cardio and Weight Training,
Circuit Training, On-site Fitness Trainer,
and Locker Rooms w/ Dry Saunas
• Penthouse Lounge w/ Views,
Outdoor Seating, Large Screen TV,
Full Kitchen, Billiards, and Executive
Conference Room
• 7,800 Sq. Ft. of On-Site Retail
Space w/ Select Merchants
• Controlled Access System
• Easy Access to MUNI, Cal Train,
and Highways 280, 101 and 80
• Private Garden Courtyard
• Dedicated Professional
Service Staff
Avalon at Mission Bay
255 King Street, San Francisco, California 94107
Reservations
800.600.1115
reservations@synergyhousing.com

360 Residences
360 S. Market Street, San Jose, CA 95113
550 Moreland
550 Moreland Way, Santa Clara, CA 95054
Lawrence Station
1271 Lawrence Station Road, Sunnyvale, CA 94089
Silicon Valley, California
B
B
A
A
C
C
Downtown San Jose, the “Capital of Silicon Valley”

Apartment Features
• Fully Equipped Kitchen
• Bosch Stainless Appliances
• Italian Cabinetry
• Washer and Dryer in Unit
• Quartz Stone Countertops
• Private Balconies
• Panoramic Views of San Jose
Community Features
• Controlled Access Building and
Parking Garage
• Community Lounge with Kitchen
and WiFi
• 24-Hour Fitness Center
• 5th Floor Heated Pool and Spa
• BBQs and Cabanas for
Outdoor Entertaining
• Smoke Free Community
• Resident Business Center
• Pet Friendly
360 Residences
360 S. Market Street, San Jose, California 95113
Reservations
800.600.1115
*Actual floor plans, interiors and other apartment features may vary.
Location
Top-flight performing arts, museums,
and galleries, including San Jose
museum of Art and the Children’s
Discovery Museum, are right outside
your door. Stroll through historic Plaza
de Cesar Chavez Park or enjoy the
convenient boutiques, restaurants and
cafes downtown.

The Esprit
13900 Marquesas Way, Marina del Rey, California
Metro 417 Apartments
417 South Hill Street, Los Angeles, California
WaterMarke Towers
705 W. 9th Street, Los Angeles, California
B
C
A
Los Angeles, California
The drive into downtown LA
A
C
B

Directions
Metro 417 Apartments is located off of
the CA-110/Pasadena Freeway. Take
the 6th St/4th St. exit towards I-110 S/
Wilshire/Downtown/3rd St. Keep left
at the fork in the ramp. Keep right at
the fork in the ramp. Merge onto W 4th
St. Turn slight right onto ramp. Stay
straight to go onto W 4th St. W 4th St
becomes ramp. Merge onto W 4th St.
Turn right onto S Hill St.
Apartment Features
• Soaring 10’-12’ Ceilings
• Oversized Windows
• Wood Laminate Flooring, Berber
Carpet and Ceramic Tile
• Contemporary Lighting Fixtures
• Washer/Dryer In Unit
• Granite Counters, and Black-On-Black
GE Appliances
• Spacious Built-In Vanities, Oversize
Mirrors And Deluxe Lighting
• Walk-In Closets, Linen Closets,
Abundant Interior Storage
• Central Heating And A/C
• Elevator Access To All Buildings
• High-Speed Internet Access
*Select Units
Community Features
• Elegant Lobby with Wi-Fi Connection
• Controlled Access
• Resident Concierge and
Door Attendant
• Relaxing Rooftop Spa and Garden
• 24 Hour Fitness Training Center
• Elevator
• On-Site Resident & Guest Parking
• Private Screening Room
• Billiard Room
• 24 Hour Security
• Concierge
• Easy Access To Freeways
• Steps Away From Walt Disney
Concert Hall, Moca, The Financial
District And Popular Dining and
Shopping Destinations.
Metro 417 Apartments
417 South Hill Street, Los Angeles, California 90013
Reservations
800.600.1115

D
A
C
C
San Diego Bay at dawn
Carmel Creek
11724 Carmel Creek Road, San Diego, California 92130
Circa 37
7800 Westside Drive, San Diego, California 92108
Archstone Pacific View
5162 Whitman Way, Carlsbad, California 92008
Torrey Villas
11100 Vista Sorrento Parkway, San Diego, California
Villas of Renaissance
5280 Fiore Terrace, San Diego, California 92122
San Diego, California
D
A
E
B
A
C
D
E
B

Apartment Features
• Fully Equipped Kitchen
• Quartz Countertops in
Kitchen & Baths
• Stainless-Steel GE Appliances
• Carpeting in Bedrooms
• Hardwood-Style Flooring
• Private Patio/Balcony
• Full Size Washer & Dryer
• Direct-Access Garages
(Select Units)
Community Features
• Saltwater JR Olympic-size Pool
• Group Cabanas with
Built-in HDTVs
• Pool Deck with Stylish
Lounge Furniture
• Pool-side BBQ and Dining Area
• Cool Roof Technology
• Guest Parking
• Pet Friendly
• 24-Hour Emergency Maintenance
• Non-Smoking Community
First Floor Lounge
• Business Center
• Fitness Center
• Resident Club Room
Circa 37
7800 Westside Drive, San Diego, California 92108
Reservations
800.600.1115
Location
Circa 37 is situated in the heart of San
Diego which makes getting anywhere
a breeze. Take a stroll, cruise on your
bike or hop on the trolley and explore
many of the local attractions such as
Fashion Valley Mall, San Diego Zoo,
or the Sunset Cliffs.

“With all that has changed in our industry, one fact still holds true…
We are in a people business and are here to serve you, our customer.”

The information contained in this document and any attachments
hereto may contain confidential or privileged information.
This document is property of Synergy Corporate Housing.
3000 Executive Parkway, Suite 150
San Ramon, CA 94583
Phone: (925) 807-1155
Fax: (925) 807-1175
Printed on Post-Consumer Recycled Paper

Corporate Housing • Residential Sales and Leasing
Northern California
3000 Executive Parkway
Suite 150
San Ramon, CA 94583
(925) 807-1155 Office
San Francisco
8 10th Street, #301
San Francisco, CA 94103
(415) 528-2557 Office
Los Angeles
445 South Figueroa Street
Suite 2305
(213) 225-8870 Office
San Diego
4275 Executive Square
Suite 310
La Jolla, CA 92037
(858) 242-5900 Office
Dublin
17 The Hyde Building
The Park, Carrickmines
Dublin 18, Ireland
+ 353 1 6345353 Office
Singapore
12 Marina View
#21-01 Asia Square Tower 2
Singapore 018961
+65 6653 3445 Office

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