Belfast Telegraph Digital Clinic Tues 24th Sept 2013
Digital Marketing
1.
2. • Part 1: Understanding Digital Marketing
• Part 2 : Supportive Areas
• Part 3: My Contributions
3.
4. “Digital Marketing is the use of digital channels to promote or market
products and services to consumers and businesses”
• Deep segmentation
• Influencer marketing
• Online behavioral advertising
• Collaborative environment
5. • Internet penetration 75.9%
• Mobile penetration 217% in UAE
• E-Commerce penetration 25.1%
• 45% population using Facebook
• 40% population using Twitter
• GCC online sales to end at $ 15 billion by end of 2015
• UAE users spending at least 5 hours on the internet
• Middle East digital spend approx $5 Billion
• Middle East spend is 8% to 10% of global spend
• Double digit CAGR for the digital marketing industry (10 to 16%)
• Almost 50% consumers shop online
• Top 5 industries for Digital Marketing
– Banking and Finance / Real Estate / Tourism / Electronics / Automotive
6. • Drive sales or leads
• Brand awareness
• Consumer engagement
• Product / service information
• Customer support
• Getting consumer insights
• Product feedback
• Improve customer loyalty
• Improve customer retention
• Reduce costs
• Network cross and up-selling
• Leveraging channel partners
• Create moments of delight
• Create brand ambassadors
8. • Initial short term solution
• Conversion ratios
– Traffic
– Bounce ratios
– Sign ups ratios
– Sales conversion ratios
– CTR ratios
• Budget optimization per lead
• Pricing models
– Per click
– Per impression
– Per lead
– Per sales
– Referrals
• Using cookies as per different segments
• Using customized landing pages
• Keyword competition and visibility
9. • Keyword analysis
• Ad groups
• Google display properties
• Cost optimization
• Competitor engineering
• Customized landing pages
• Different cookies against ad groups
• Price control
• Budgeting
• Profitability
• Classification of leads
• Bidding
• Competition
11. • Long term solution
• Strategy and implementation
• Resource based strategy
• Strategic planning and technical coding
• Traffic generation
• Different optimization touch points
– Lowering bounce ratios
– Short sign ups
– Short call to actions
– Segmentation and marking leads
– Local traffic vs. global traffic
• Visibility on search engines
• On specific keywords
• Monitoring Google algorithms
• Crawler friendly guidelines
• Cost friendly in the longer run
12. • Keyword tracking
• Onpage
• Offpage
• Schema.org
• Google updates
• Content based strategy
• Blogging
• Page indexing
• Localized domains
• Local searches
• Unique keyword grouping
• Linking building
• Frequent updating of content
13. • Automated system integration
– Client area
– Project Management area
– Sales CRM area
– Designer Area
– Management Panel
• Latest trends and technologies
– HTML 5
– Cross platform
– E-Commerce websites
– Social Media website
– Dynamic portals
– Storefronts
• Key customer segments
– B2C Portals (Deals, promotions, group-on replicas, e-commerce websites)
– B2B Portals (Vendors, suppliers, wholesalers, distributors, supply chain)
– Government portals (Tenders, technology management, document management)
– Partnerships (Complete back office outsourcing by clients)
• Digital asset reusability module as per each actor
14. • Main target audience platforms
– Social Media website (Facebook, Twitter, Pinterest, etc.)
– Rich content websites (Pinterest, instagram, etc.)
– Integrated with BTL activities and mobile applications
• Customized advertising solutions
• Fan pages
• Video channels
• Blogs
• Micro-sites
• Forums
• News and updates (RSS)
• Ideas for Social Media Marketing
– Competitions
– Like based competitions
– Partnership with brand companies for gifts
– Customer engagement campaigns
– Recipes, tips, ideas and business plan competitions
• Social Media Campaign Management and Analytics
15. • Applications pertaining to
– Information for customers
– Engagement
– Activity
– Sharing
– Content
• Game applications
– Separate business and revenue model through in app purchases
– Game networks
– Social contribution in games
• Viral applications
– Quick fads
– Tag and share
– Eg. Customization of Timeline pictures
• Backend Apps and APIs
– Web services
– APIs to connect
– Selling and renting of APIs to 3rd parties
– Reusability for reducing development timelines
16. • Client side development
• In house product development
• Mobile advertising
• Mobile monetization
• In app purchases
• Partnerships
– Development companies
– Marketing companies
– Publishing companies
– Telecom operators
• Categories
– Apps
– Games
– KIOSK / Retail support
• Copy rights and IPRs
19. • Consumer research
• Corporate branding
• Product and service branding
• Integrating with offline marketing
• QR codes and vouchers
• Social Media touch points
• Integrated marketing communications
• Consumer, agency and client triangle
• Publicity
• Corporate communications
• Handling exceptions
• Handling complains
• Corporate Social Responsibility
• Legal issues and rebuttals
20. • Traffic partnership
• Affiliate networks
• Advertising networks
• API partnerships
• Lead partnerships
• Database partnerships
• Back office partnerships
• Technology partnerships
• SEO partnerships
• Payment gateways
• Banking partnerships
• Online and offline channel partners
• Consumer research partnership
• Venture capitalists and investors
21. • Memberships
• Subscriptions
• Commission on sales
• In house products
• Online services
• Advertising
• Ad-words
• Affiliate revenue model
• Micro payments
• Sponsorships
• CSR – Social model
• Support earnings
• Monetization in house projects (Eg. Farmville)
22. • Campaign tracking
• Channel tracking
• Increase in visitors
• Increase in sign ups
• Increase in sales
• Better retention ratios
• Better loyalty rations
• Cost of spent to sales
• Cost of marketing to conversions
• Social engagement ratio
• CTR ratios
• Lead optimization ratio
• GRPs and TRPs
• Profitability ratio
23. • Top Management engagement
• Investment
• SEO
• SEM
• Top Ranking Keywords
• Content Writing
• Email Marketing
• Proper Branding
• Blogs
• E Broachers
• Special offers
• Tele Marketing
• Lead Generations
• Advertisement
24.
25. • B2C
– Alibaba, TradeKey, Others
• B2B
– Online sales of products
• Channel
– Affiliates, partners, agents, alliance, distributors, VARs
• Franchise
– Re-selling service through chain stores
• Mobile App
– Interactive channel through smart phones
• Portal Model
– Dynamic content with user sign up for services
• Client Project
– Fulfilling client requirements as per offerings
26.
27. • 11+ Years of experience
• 6+ Years of Adjunct Faculty
• MBA MIS and Marketing
• Proven track record
• Specialty
– Digital Marketing
– E-Commerce
– Mobile Apps
– Channel Marketing and Partnerships
• Contacts and business circles
• Team management
• Complete digital exposure
• Creativity
• ROI based planning
• Running a personal venture of Buyon.pk