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Am I
  speaking
      your
language?
GOAL
INCREASE
GOAL
         SHOpping
     & donations
          BY 18-24
       YEAR OLDS.
I practice what I preach.
I practice what I preach.   i love my community.
I practice what I preach.   i love my community.
I have a STRONG VISION.
I practice what I preach.   i love my community.
I have a STRONG VISION.     I’m an individual.
I practice what I preach.   i love my community.
I have a STRONG VISION.     I’m an individual.
I LOVE entrepreneurial
philanthropy.
I practice what I preach.   i love my community.
I have a STRONG VISION.     I’m an individual.
I LOVE entrepreneurial      i’m waiting to
philanthropy.               be engaged.
I practice what I preach.   i love my community.
I have a STRONG VISION.     I’m an individual.
I LOVE entrepreneurial      i’m waiting to
philanthropy.               be engaged.

I’m INTO FASHION.
I practice what I preach.   i love my community.
I have a STRONG VISION.     I’m an individual.
I LOVE entrepreneurial      i’m waiting to
philanthropy.               be engaged.

I’m INTO FASHION.           got a passion for fashion.
HOW
      DID WE
     GATHER
INFORMATION
    FOR YOU?
Silent study    Peer-t0-peer



        HEad Honchos
Silent study                      Peer-t0-peer
        Case Studies
    Youth psychology
   Social Cause Marketing
Other regional Goodwill efforts
       Economic Trends


                    HEad Honchos
Silent study                      Peer-t0-peer
                                  Man on the street interviews
        Case Studies
                                          Focus group
    Youth psychology
                                        On-line survey
   Social Cause Marketing
                                     Personal interactions
Other regional Goodwill efforts
                                      Social observation
       Economic Trends


                    HEad Honchos
Silent study                              Peer-t0-peer
                                            Man on the street interviews
        Case Studies
                                                    Focus group
    Youth psychology
                                                  On-line survey
   Social Cause Marketing
                                               Personal interactions
Other regional Goodwill efforts
                                                Social observation
       Economic Trends


                    HEad Honchos
                     Head of Fashion Institute at VCU
                     Fashion Editor at RVA Magazine
                     Fashion Editor of URGE Magazine
                           Bill Carlson, Goodwill
WHAT’s
        GETTING
    IN THE WAY
OF YOUR CONVO?
CONSIGN   ONline


THRIFT   vintage   REtail
CONSIGN        ONline
         Rumors
     Clementine


THRIFT        vintage   REtail
CONSIGN        ONline
                        E-bay
         Rumors
                    Craigslist
     Clementine


THRIFT        vintage           REtail
CONSIGN            ONline
                                   E-bay
                    Rumors
                               Craigslist
              Clementine


 THRIFT                  vintage           REtail
 Diversity Thrift
Salvation Army
FAN-tastic Thrift
CONSIGN                     ONline
                                         E-bay
                    Rumors
                                        Craigslist
              Clementine


 THRIFT                  vintage                 REtail
 Diversity Thrift            Bygones
Salvation Army
                              Exile
FAN-tastic Thrift
CONSIGN                     ONline
                                         E-bay
                    Rumors
                                        Craigslist
              Clementine


 THRIFT                  vintage                 REtail
 Diversity Thrift            Bygones                   H&M
Salvation Army
                              Exile                  NEED Supply
FAN-tastic Thrift
OTHER BARRIERS
OTHER BARRIERS

   1. THE ENABLER
OTHER BARRIERS

      1. THE ENABLER
 2. period of acquisition
OTHER BARRIERS

      1. THE ENABLER
 2. period of acquisition
 3. PRECONCEIVED NOTIONS
KEY INSIGHTS
KEY INSIGHTS
Real fashion is at goodwill
KEY INSIGHTS
       Real fashion is at goodwill
NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE
KEY INSIGHTS
       Real fashion is at goodwill
NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE
          eliminate the enabler
KEY INSIGHTS
       Real fashion is at goodwill
NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE
          eliminate the enabler
    second debut = missed opportunity
KEY INSIGHTS
       Real fashion is at goodwill
NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE
          Eliminate the enabler
    SECOND DEBUT = MISSED OPPORTUNITY
       conversation is everything
SHOP
ME
SHOP
ME
SHOP

“Where did you
 get that?”
DONATE
WE
DONATE
WE
DONATE
  THE MISSION
IS THE REWARD.
ME
 SHOP

         WE
DONATE
THE PIECES ARE THERE,
THEY JUST NEED TO BE
 PUT TOGETHER IN A
  DIFFERENT WAY.
HOW DO
     YOU HAVE
       A GOOD
CONVERSATION?
SPEAK
THEIR
LANGUAGE
WHEN
  DO YOU
  START
CHATTING?
DONATE


         SHOP
DONATE



         SHOP
WHO
     DO YOU
CHAT WITH?
THE RVA BORROWERS
     BORROW FROM THE PAST
       FIRST ON THE SCENE
   ARTISTS and entrepreneurs
    WILLING TO TAKE THE LEAD
LET’S GET
THE CONVERSATION
    STARTED.
TIMELINE
SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE
FASHION Advisory
board APPOINTED




  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE
fashion
   advisory board
      WHO:             WHAT:
   VCU FASHION      second debut
GOVERNOR’S SCHOOL   BLOG UPDATES
    OPEN CALL       peer to peer
FASHION Advisory
board APPOINTED




  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

IN-STORE
RADIO
in-store radio
      WHAT:
    new spots
   younger voice
    all stores
in-store radio
      WHAT:
    new spots
   younger voice
    all stores
in-store radio
      WHAT:
    new spots
   younger voice
    all stores
in-store radio
      WHAT:
    new spots
   younger voice
    all stores
FASHION Advisory
board APPOINTED




  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

IN-STORE
RADIO


 IN-STORE COMPUTER
in-store computer
             WHAT:
            used dell
           mailing list
        continued contact
FASHION Advisory
board APPOINTED




  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

IN-STORE
RADIO
           BLOG
 IN-STORE COMPUTER
GOODWILLRVA.ORG
         WHAT:
    VOICE OF GOODWILL
   UPDATED EACH WEEK
   2 WAY CONVERSATION
FASHION Advisory
board APPOINTED
              HOLIDAY
    HALLOWEEN
              POSTERS
    POSTERS

  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                            SPRING
IN-STORE
                            CLEANING
RADIO
                            POSTERS
           BLOG
 IN-STORE COMPUTER
postering
     WHAT:            WHERe:
    seasonal         campuses
GOVERNOR’S SCHOOL   high schools
 updated designs    downtown
VINTAGE.
   SECOND-DEBUT IN CARYTOWN
THOSE OLD JEANS
ARE WORTH MORE
THAN YOU THINK.

EVERY 53 SECONDS GOODWILL HELPS SOMEONE GET A JOB.
RVA MAG
FASHION Advisory
                     EDITORIAL
board APPOINTED
              HOLIDAY
    HALLOWEEN
              POSTERS
    POSTERS

 SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                             SPRING
IN-STORE
                             CLEANING
RADIO
                             POSTERS
           BLOG
 IN-STORE COMPUTER
rva editorial/ads
            WHAT:
       PRESS RELEASE
     acknowledges all TACTICS
    announce programs
       fashion shoot
FASHION Advisory        RVA MAG
board APPOINTED         EDITORIAL
              HOLIDAY
    HALLOWEEN
              POSTERS
    POSTERS

  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                                SPRING
                  T-SHIRT
IN-STORE
                                CLEANING
                  TAG
RADIO
                                POSTERS
                  PRINTING
           BLOG
 IN-STORE COMPUTER
t-shirts
      WHAT:
print inside t-shirt
     new tees
   SHARE VALUES
CHOOSE ONE:
 t-shirt   Hope
showcase   Dignity
           Strength
           Independence
           THE MISSION
           Interpret one of Goodwill’s core values: Hope, Dignity, Strength, Independence.!

           WHAT DO I DO?
           Register at Goodwill. / Get a T-shirt. / Pick a value. /
           Use your creativity. / Return your art to Second Debut.

           DEADLINE: MARCH 5
           All T-Shirts will be showcased at local Goodwill stores and auctioned
           off during Second Debut’s Second Debut event in Carytown on Feb. 4.
FASHION Advisory        RVA MAG
board APPOINTED         EDITORIAL
              HOLIDAY
    HALLOWEEN
              POSTERS
    POSTERS

  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                                SPRING
                  T-SHIRT
IN-STORE
                                CLEANING
                  TAG
RADIO
                                POSTERS
                  PRINTING
           BLOG
                        SECOND DEBUT’S
 IN-STORE COMPUTER      2nd DEBUT EVENT
second debut’s
  2nd debut
      re-vamped and re-merchandised STORE
      LOCAL SPONSORSHIPS FOR FOOD AND MUSIC
PARTNER WITH FASHION EDITORS OF RVA MAG/ URge MAG
     OPEN LATE DURING FASHION FIRST THURSDAY
FASHION Advisory        RVA MAG
board APPOINTED         EDITORIAL
              HOLIDAY
    HALLOWEEN                  THE GOODWILL
              POSTERS
    POSTERS                    WINNIE

  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                                SPRING
                  T-SHIRT
IN-STORE                                 START OF
                                CLEANING SUMMER
                  TAG
RADIO
                                POSTERS WINNIE
                  PRINTING
           BLOG                          TOUR
                        SECOND DEBUT’S
 IN-STORE COMPUTER      2nd DEBUT EVENT
goodwill winnie
TAKES DONATIONS
TRAVELS TO
COMMUNITIES
CAMPUSES
high schoolS
PLAYS THE IN-STORE RADIO SPOTS + cool music
use the e-list from in-store computer to alert people
FASHION Advisory        RVA MAG
board APPOINTED         EDITORIAL
              HOLIDAY
    HALLOWEEN                  THE GOODWILL
              POSTERS
    POSTERS                    WINNIE

  SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

                                SPRING
                  T-SHIRT
IN-STORE                                 START OF
                                CLEANING SUMMER
                  TAG
RADIO
                                POSTERS WINNIE
                  PRINTING
           BLOG                          TOUR
                        SECOND DEBUT’S
 IN-STORE COMPUTER      2nd DEBUT EVENT
invest in
conversation
BUDGET
Advertising              $1690

Cost of posters          $500

Cost of launch          $1000

Winnebago               $6000

Computer                   $0

Advisory board           $500

T-shirt imprinting       $100

Total                  $9790
sustainability
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
evaluating success
                E-list sign uP
          HITS ON goodwill rva blog
    PARTICIPATION T-shirt design showcase
  Attendance at second debut’s second debut
           traffic at second debut
      Donations to the Goodwill Winnie
QUESTIONS?

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Goodwill Central Virginia Presentation

  • 1.
  • 2. Am I speaking your language?
  • 4. INCREASE GOAL SHOpping & donations BY 18-24 YEAR OLDS.
  • 5.
  • 6. I practice what I preach.
  • 7. I practice what I preach. i love my community.
  • 8. I practice what I preach. i love my community. I have a STRONG VISION.
  • 9. I practice what I preach. i love my community. I have a STRONG VISION. I’m an individual.
  • 10. I practice what I preach. i love my community. I have a STRONG VISION. I’m an individual. I LOVE entrepreneurial philanthropy.
  • 11. I practice what I preach. i love my community. I have a STRONG VISION. I’m an individual. I LOVE entrepreneurial i’m waiting to philanthropy. be engaged.
  • 12. I practice what I preach. i love my community. I have a STRONG VISION. I’m an individual. I LOVE entrepreneurial i’m waiting to philanthropy. be engaged. I’m INTO FASHION.
  • 13. I practice what I preach. i love my community. I have a STRONG VISION. I’m an individual. I LOVE entrepreneurial i’m waiting to philanthropy. be engaged. I’m INTO FASHION. got a passion for fashion.
  • 14. HOW DID WE GATHER INFORMATION FOR YOU?
  • 15. Silent study Peer-t0-peer HEad Honchos
  • 16. Silent study Peer-t0-peer Case Studies Youth psychology Social Cause Marketing Other regional Goodwill efforts Economic Trends HEad Honchos
  • 17. Silent study Peer-t0-peer Man on the street interviews Case Studies Focus group Youth psychology On-line survey Social Cause Marketing Personal interactions Other regional Goodwill efforts Social observation Economic Trends HEad Honchos
  • 18. Silent study Peer-t0-peer Man on the street interviews Case Studies Focus group Youth psychology On-line survey Social Cause Marketing Personal interactions Other regional Goodwill efforts Social observation Economic Trends HEad Honchos Head of Fashion Institute at VCU Fashion Editor at RVA Magazine Fashion Editor of URGE Magazine Bill Carlson, Goodwill
  • 19. WHAT’s GETTING IN THE WAY OF YOUR CONVO?
  • 20. CONSIGN ONline THRIFT vintage REtail
  • 21. CONSIGN ONline Rumors Clementine THRIFT vintage REtail
  • 22. CONSIGN ONline E-bay Rumors Craigslist Clementine THRIFT vintage REtail
  • 23. CONSIGN ONline E-bay Rumors Craigslist Clementine THRIFT vintage REtail Diversity Thrift Salvation Army FAN-tastic Thrift
  • 24. CONSIGN ONline E-bay Rumors Craigslist Clementine THRIFT vintage REtail Diversity Thrift Bygones Salvation Army Exile FAN-tastic Thrift
  • 25. CONSIGN ONline E-bay Rumors Craigslist Clementine THRIFT vintage REtail Diversity Thrift Bygones H&M Salvation Army Exile NEED Supply FAN-tastic Thrift
  • 27. OTHER BARRIERS 1. THE ENABLER
  • 28. OTHER BARRIERS 1. THE ENABLER 2. period of acquisition
  • 29. OTHER BARRIERS 1. THE ENABLER 2. period of acquisition 3. PRECONCEIVED NOTIONS
  • 30.
  • 31.
  • 33. KEY INSIGHTS Real fashion is at goodwill
  • 34. KEY INSIGHTS Real fashion is at goodwill NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE
  • 35. KEY INSIGHTS Real fashion is at goodwill NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE eliminate the enabler
  • 36. KEY INSIGHTS Real fashion is at goodwill NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE eliminate the enabler second debut = missed opportunity
  • 37. KEY INSIGHTS Real fashion is at goodwill NOT A LACK OF INTEREST, a LACK OF KNOWLEDGE Eliminate the enabler SECOND DEBUT = MISSED OPPORTUNITY conversation is everything
  • 38. SHOP
  • 40. ME SHOP “Where did you get that?”
  • 41.
  • 44. WE DONATE THE MISSION IS THE REWARD.
  • 45. ME SHOP WE DONATE
  • 46.
  • 47. THE PIECES ARE THERE, THEY JUST NEED TO BE PUT TOGETHER IN A DIFFERENT WAY.
  • 48.
  • 49. HOW DO YOU HAVE A GOOD CONVERSATION?
  • 51. WHEN DO YOU START CHATTING?
  • 52. DONATE SHOP
  • 53. DONATE SHOP
  • 54. WHO DO YOU CHAT WITH?
  • 55.
  • 56.
  • 57. THE RVA BORROWERS BORROW FROM THE PAST FIRST ON THE SCENE ARTISTS and entrepreneurs WILLING TO TAKE THE LEAD
  • 58.
  • 60. TIMELINE SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE
  • 61. FASHION Advisory board APPOINTED SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE
  • 62. fashion advisory board WHO: WHAT: VCU FASHION second debut GOVERNOR’S SCHOOL BLOG UPDATES OPEN CALL peer to peer
  • 63. FASHION Advisory board APPOINTED SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE IN-STORE RADIO
  • 64. in-store radio WHAT: new spots younger voice all stores
  • 65. in-store radio WHAT: new spots younger voice all stores
  • 66. in-store radio WHAT: new spots younger voice all stores
  • 67. in-store radio WHAT: new spots younger voice all stores
  • 68. FASHION Advisory board APPOINTED SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE IN-STORE RADIO IN-STORE COMPUTER
  • 69. in-store computer WHAT: used dell mailing list continued contact
  • 70. FASHION Advisory board APPOINTED SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE IN-STORE RADIO BLOG IN-STORE COMPUTER
  • 71. GOODWILLRVA.ORG WHAT: VOICE OF GOODWILL UPDATED EACH WEEK 2 WAY CONVERSATION
  • 72. FASHION Advisory board APPOINTED HOLIDAY HALLOWEEN POSTERS POSTERS SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING IN-STORE CLEANING RADIO POSTERS BLOG IN-STORE COMPUTER
  • 73. postering WHAT: WHERe: seasonal campuses GOVERNOR’S SCHOOL high schools updated designs downtown
  • 74. VINTAGE. SECOND-DEBUT IN CARYTOWN
  • 75. THOSE OLD JEANS ARE WORTH MORE THAN YOU THINK. EVERY 53 SECONDS GOODWILL HELPS SOMEONE GET A JOB.
  • 76. RVA MAG FASHION Advisory EDITORIAL board APPOINTED HOLIDAY HALLOWEEN POSTERS POSTERS SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING IN-STORE CLEANING RADIO POSTERS BLOG IN-STORE COMPUTER
  • 77. rva editorial/ads WHAT: PRESS RELEASE acknowledges all TACTICS announce programs fashion shoot
  • 78. FASHION Advisory RVA MAG board APPOINTED EDITORIAL HOLIDAY HALLOWEEN POSTERS POSTERS SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING T-SHIRT IN-STORE CLEANING TAG RADIO POSTERS PRINTING BLOG IN-STORE COMPUTER
  • 79. t-shirts WHAT: print inside t-shirt new tees SHARE VALUES
  • 80.
  • 81. CHOOSE ONE: t-shirt Hope showcase Dignity Strength Independence THE MISSION Interpret one of Goodwill’s core values: Hope, Dignity, Strength, Independence.! WHAT DO I DO? Register at Goodwill. / Get a T-shirt. / Pick a value. / Use your creativity. / Return your art to Second Debut. DEADLINE: MARCH 5 All T-Shirts will be showcased at local Goodwill stores and auctioned off during Second Debut’s Second Debut event in Carytown on Feb. 4.
  • 82. FASHION Advisory RVA MAG board APPOINTED EDITORIAL HOLIDAY HALLOWEEN POSTERS POSTERS SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING T-SHIRT IN-STORE CLEANING TAG RADIO POSTERS PRINTING BLOG SECOND DEBUT’S IN-STORE COMPUTER 2nd DEBUT EVENT
  • 83. second debut’s 2nd debut re-vamped and re-merchandised STORE LOCAL SPONSORSHIPS FOR FOOD AND MUSIC PARTNER WITH FASHION EDITORS OF RVA MAG/ URge MAG OPEN LATE DURING FASHION FIRST THURSDAY
  • 84. FASHION Advisory RVA MAG board APPOINTED EDITORIAL HOLIDAY HALLOWEEN THE GOODWILL POSTERS POSTERS WINNIE SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING T-SHIRT IN-STORE START OF CLEANING SUMMER TAG RADIO POSTERS WINNIE PRINTING BLOG TOUR SECOND DEBUT’S IN-STORE COMPUTER 2nd DEBUT EVENT
  • 85. goodwill winnie TAKES DONATIONS TRAVELS TO COMMUNITIES CAMPUSES high schoolS PLAYS THE IN-STORE RADIO SPOTS + cool music use the e-list from in-store computer to alert people
  • 86. FASHION Advisory RVA MAG board APPOINTED EDITORIAL HOLIDAY HALLOWEEN THE GOODWILL POSTERS POSTERS WINNIE SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE SPRING T-SHIRT IN-STORE START OF CLEANING SUMMER TAG RADIO POSTERS WINNIE PRINTING BLOG TOUR SECOND DEBUT’S IN-STORE COMPUTER 2nd DEBUT EVENT
  • 88. BUDGET Advertising         $1690 Cost of posters    $500 Cost of launch      $1000 Winnebago        $6000 Computer        $0 Advisory board    $500 T-shirt imprinting   $100 Total      $9790
  • 90. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie
  • 91. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie
  • 92. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie
  • 93. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie
  • 94. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie
  • 95. evaluating success E-list sign uP HITS ON goodwill rva blog PARTICIPATION T-shirt design showcase Attendance at second debut’s second debut traffic at second debut Donations to the Goodwill Winnie