Anthony Boobier (Nomad8)

•

1 like•896 views

AgileNZ Conference

'Breaking Bad... The Cult of Not Giving Bad News'

Business

@antboobier
anthony@nomad8.com
Ant Boobier

BAD
adversely and seriously
affects an individual's
view of his or her future
Any information which

The feature has
taken longer than
expected to develop
and user testing has
thrown up the need for
a number of
changes

SOME
The feature has taken
longer than expected to
develop and user testing
for a number of changes
has thrown up the need
SOME
The feature has taken
longer than expected to
develop and user testing
for a number of changes
has thrown up the need
Depends on the context
Surprise!
Timely
Rapid feedback
Daily
Weekly
6 Monthly
Contract
Collaboration Individual
Team
Fixed
Flexible

Russel Williams: Post It pile
A long committed
list of things to
do…

Kent Beck
Optimism is an
occupational
hazard of
programming:
feedback is the
treatment

Ross Copperman
A series of
unexpected
events…

Dan Milstein
reinterpret reality to ﬁt your plan
(aka this is not bad news)
a)
b)
face the unpleasant reality
(aka I was wrong)

re-interpret
reality
Feedback
face
unpleasant
reality

What do we fear ?
‘I’ve made a promise on this
plan; changing it will make me
look bad’
‘It’s a CLM (Career Limiting Move)’
‘I’ll get the blame’
Disney Pixar

Who do you fear? yourself?
Courage
Brene Brown

Goal: to learn
Confront uncertainty
Embrace challenges
Failure provides information
Feedback is about current capabilities
Fixed Mindset Growth Mindsetversus
Carol Dweck
Goal: to look smart
Avoid Failure
Avoid challenges
Failure deﬁnes your identity
Feedback and criticism is personal

The
Amygdala
Anatomically correct stained
glass brain by Jill Bolte Taylor

Perspective ‘Prime Directive’
Regardless of what we discover, we
understand and truly believe that
everyone is doing the best job they can,
given what they know at the time, their
skills and abilities, the resources
available, and the situation at hand.

Image:
h)p://www.wealthgospel.com/personal/how-‐i-‐got-‐a-‐second-‐chance-‐at-‐my-‐dream-‐job/

Chunk and check
• Chunk your message into small batches and check for
understanding
• Listen actively to feedback
• Encourage clariﬁcation questions
• Encourage “reﬂecting back” what they have heard to ensure
the message you sent is received

Christopher Hitchens
Measures
“What can be asserted with
out evidence, can be dismissed
without evidence”

Make it visual
No one ever shouts at the board

Thanks
for
listening…
Your
name

Your
organisation
Follow
me
@your
twitter
Your
picThanks for listening…
Ant Boobier
@antboobier
anthony@nomad8.com 
Nomad8

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1. Breaking Bad The cult of not giving bad news Ant Boobier @antboobier Nomad8

2. @antboobier anthony@nomad8.com Ant Boobier

3. BAD adversely and seriously affects an individual's view of his or her future Any information which

4. The feature has taken longer than expected to develop and user testing has thrown up the need for a number of changes

5. Bad News or ?News

6. SOME The feature has taken longer than expected to develop and user testing for a number of changes has thrown up the need SOME The feature has taken longer than expected to develop and user testing for a number of changes has thrown up the need Depends on the context Surprise! Timely Rapid feedback Daily Weekly 6 Monthly Contract Collaboration Individual Team Fixed Flexible

7. Current Reality Desired State

8. Russel Williams: Post It pile A long committed list of things to do…

9. http://airfactsjournal.com/

10. The plan as a work of art

11. The Plan

12. Kent Beck Optimism is an occupational hazard of programming: feedback is the treatment

13. Ross Copperman A series of unexpected events…

14. http://www.mountainjade.co.nz/

15. The plan meets reality

16. Dan Milstein reinterpret reality to ﬁt your plan (aka this is not bad news) a) b) face the unpleasant reality (aka I was wrong)

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18. re-interpret reality Feedback face unpleasant reality

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22. What do we fear ? ‘I’ve made a promise on this plan; changing it will make me look bad’ ‘It’s a CLM (Career Limiting Move)’ ‘I’ll get the blame’ Disney Pixar

23. ‘Sweeping it under the carpet by Banksy

24. www.projectcensored.org/

25. Who do you fear? yourself? Courage Brene Brown

26. Goal: to learn Confront uncertainty Embrace challenges Failure provides information Feedback is about current capabilities Fixed Mindset Growth Mindsetversus Carol Dweck Goal: to look smart Avoid Failure Avoid challenges Failure deﬁnes your identity Feedback and criticism is personal

27. The Amygdala Anatomically correct stained glass brain by Jill Bolte Taylor

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29. Perspective ‘Prime Directive’ Regardless of what we discover, we understand and truly believe that everyone is doing the best job they can, given what they know at the time, their skills and abilities, the resources available, and the situation at hand.

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41. re-interpret reality Feedback face unpleasant reality

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43. Thanks for listening… Your name Your organisation Follow me @your twitter Your picThanks for listening… Ant Boobier @antboobier anthony@nomad8.com  Nomad8

Anthony Boobier (Nomad8)

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