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Hakala-Ausperk, How to Build a Great Team: Part One

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  • 1. HOW TO BUILD A GREAT TEAM… Part One - Growth A WEBINAR FOR ALA EDITIONS CATHERINE HAKALA-AUSPERK APRIL 16, 2014
  • 2. Webinar Description  GROWTH (APRIL 16, 2014)  DEVELOPMENT (APRIL 23, 2014)  Opportunities (Openings)  Identifying Need  Interviewing  Hiring  Preparation  Expectations  Environment for Success  Corrections
  • 3. A Knock on the Door
  • 4. Involve Your Team from the Start! •THE OPPOSITE OF FEAR IS INFORMATION CULTURE •THEY KNOW THE STAFFINPUT •WHAT TO EXPECTWELCOMING
  • 5. Who and How Many?
  • 6. BUYING TIME & COVERING BASES  AVOID BIGGEST HIRING MISTAKES  Work Overload  Frustration  Customer Service Impact  Lost Development Opportunities  Haste
  • 7. GAPS When do you have to say “No?”
  • 8. What Do You Really Need?  What Was Being Done  What Was Being Left Undone  What Opportunities Exist  What Do Your Customers Say?
  • 9. TODAY’S OPENING? CLARIFY THE JOB!
  • 10. The Profile SKILLS EXISTING TASKS NEW JOBS CHARACTERISTICS PERSONAL PROFESSIONAL SURPRISES EMERGING SERVICES TALENTS
  • 11. Tossing the Net  Where to advertise?  How to Advertise?  What to Say?  What to Ask For?
  • 12. CAN YOU SELL AIR?
  • 13. DO YOU LIKE BUBBLES?
  • 14. YOU WOULDN’T LIKE OUR TEAM!
  • 15. YOUR AD IS YOUR FIRST OPPORTUNITY TO COMMUNICATE WITH YOUR GREAT, NEW TEAM MEMBER
  • 16. Communicate Well From the Start Respond to Applicants Prepare Interviewees In-Person Welcome Library Information
  • 17. Questions, Comments?
  • 18. Reviewing Applicants  Create a Grid  Remember the Profile  Collect (and listen to) all input  Be open to surprises
  • 19. Questioning Questions  So what?  Real vs. Practiced?  “Convince us”?  Be Creative
  • 20. WHAT’S YOUR DEFINITION OF CUSTOMER SERVICE?
  • 21. WHAT TECHNOLOGY SKILLS DO YOU HAVE?
  • 22. HOW DO YOU DEAL WITH CHANGE?
  • 23. Additional Materials PRE- INTERVIEW QUESTIONS DEMONSTRATIONS TESTS OR PORTFOLIOS
  • 24. SELL YOUR LIBRARY!  Culture  Professional Development  Benefits  Growth
  • 25. Making the Offer YOU’RE NOT THE ONLY LIBRARY THAT WANTS THE BEST APPLICANT!
  • 26. PREPARING FOR SUCCESS IN THE JOB  Orientation  Equipment  Training WITH THE TEAM  Introductions  Blending  Support (Assign a Mentor!!)
  • 27. Questions, Comments?
  • 28. Thank you…  Plan to attend “How to Build a Great Team: Part Two – Development  April 23, 2014  Orientation  Training  Challenging  Correcting  Inspiring