HOW TO BUILD A
GREAT TEAM…
Part One - Growth
A WEBINAR FOR ALA EDITIONS
CATHERINE HAKALA-AUSPERK
APRIL 16, 2014
Webinar Description
 GROWTH (APRIL 16, 2014)
 DEVELOPMENT (APRIL 23, 2014)
 Opportunities (Openings)
 Identifying Need...
A Knock on the Door
Involve Your Team from the Start!
•THE OPPOSITE OF FEAR IS
INFORMATION
CULTURE
•THEY KNOW THE STAFFINPUT
•WHAT TO EXPECTWE...
Who and How Many?
BUYING TIME & COVERING BASES
 AVOID BIGGEST HIRING MISTAKES
 Work Overload
 Frustration
 Customer Service Impact
 Los...
GAPS
When do you have to say “No?”
What Do You Really Need?
 What Was Being Done
 What Was Being Left Undone
 What Opportunities Exist
 What Do Your Cust...
TODAY’S OPENING?
CLARIFY THE JOB!
The Profile
SKILLS
EXISTING
TASKS
NEW JOBS
CHARACTERISTICS
PERSONAL
PROFESSIONAL
SURPRISES
EMERGING
SERVICES
TALENTS
Tossing the Net
 Where to advertise?
 How to Advertise?
 What to Say?
 What to Ask For?
CAN YOU SELL AIR?
DO YOU LIKE BUBBLES?
YOU WOULDN’T LIKE OUR TEAM!
YOUR AD IS YOUR FIRST OPPORTUNITY
TO COMMUNICATE WITH YOUR GREAT, NEW
TEAM MEMBER
Communicate Well From the Start
Respond to
Applicants
Prepare
Interviewees
In-Person
Welcome
Library
Information
Questions, Comments?
Reviewing Applicants
 Create a Grid
 Remember the Profile
 Collect (and listen to) all input
 Be open to surprises
Questioning Questions
 So what?
 Real vs. Practiced?
 “Convince us”?
 Be Creative
WHAT’S YOUR DEFINITION OF CUSTOMER
SERVICE?
WHAT TECHNOLOGY SKILLS DO YOU HAVE?
HOW DO YOU DEAL WITH CHANGE?
Additional Materials
PRE-
INTERVIEW
QUESTIONS
DEMONSTRATIONS TESTS OR
PORTFOLIOS
SELL YOUR LIBRARY!
 Culture
 Professional
Development
 Benefits
 Growth
Making the Offer
YOU’RE NOT THE ONLY LIBRARY
THAT WANTS THE BEST APPLICANT!
PREPARING FOR SUCCESS
IN THE JOB
 Orientation
 Equipment
 Training
WITH THE TEAM
 Introductions
 Blending
 Support (...
Questions, Comments?
Thank you…
 Plan to attend
“How to Build a
Great Team: Part
Two –
Development
 April 23, 2014
 Orientation
 Training
...
Hakala-Ausperk, How to Build a Great Team: Part One
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Hakala-Ausperk, How to Build a Great Team: Part One

  1. 1. HOW TO BUILD A GREAT TEAM… Part One - Growth A WEBINAR FOR ALA EDITIONS CATHERINE HAKALA-AUSPERK APRIL 16, 2014
  2. 2. Webinar Description  GROWTH (APRIL 16, 2014)  DEVELOPMENT (APRIL 23, 2014)  Opportunities (Openings)  Identifying Need  Interviewing  Hiring  Preparation  Expectations  Environment for Success  Corrections
  3. 3. A Knock on the Door
  4. 4. Involve Your Team from the Start! •THE OPPOSITE OF FEAR IS INFORMATION CULTURE •THEY KNOW THE STAFFINPUT •WHAT TO EXPECTWELCOMING
  5. 5. Who and How Many?
  6. 6. BUYING TIME & COVERING BASES  AVOID BIGGEST HIRING MISTAKES  Work Overload  Frustration  Customer Service Impact  Lost Development Opportunities  Haste
  7. 7. GAPS When do you have to say “No?”
  8. 8. What Do You Really Need?  What Was Being Done  What Was Being Left Undone  What Opportunities Exist  What Do Your Customers Say?
  9. 9. TODAY’S OPENING? CLARIFY THE JOB!
  10. 10. The Profile SKILLS EXISTING TASKS NEW JOBS CHARACTERISTICS PERSONAL PROFESSIONAL SURPRISES EMERGING SERVICES TALENTS
  11. 11. Tossing the Net  Where to advertise?  How to Advertise?  What to Say?  What to Ask For?
  12. 12. CAN YOU SELL AIR?
  13. 13. DO YOU LIKE BUBBLES?
  14. 14. YOU WOULDN’T LIKE OUR TEAM!
  15. 15. YOUR AD IS YOUR FIRST OPPORTUNITY TO COMMUNICATE WITH YOUR GREAT, NEW TEAM MEMBER
  16. 16. Communicate Well From the Start Respond to Applicants Prepare Interviewees In-Person Welcome Library Information
  17. 17. Questions, Comments?
  18. 18. Reviewing Applicants  Create a Grid  Remember the Profile  Collect (and listen to) all input  Be open to surprises
  19. 19. Questioning Questions  So what?  Real vs. Practiced?  “Convince us”?  Be Creative
  20. 20. WHAT’S YOUR DEFINITION OF CUSTOMER SERVICE?
  21. 21. WHAT TECHNOLOGY SKILLS DO YOU HAVE?
  22. 22. HOW DO YOU DEAL WITH CHANGE?
  23. 23. Additional Materials PRE- INTERVIEW QUESTIONS DEMONSTRATIONS TESTS OR PORTFOLIOS
  24. 24. SELL YOUR LIBRARY!  Culture  Professional Development  Benefits  Growth
  25. 25. Making the Offer YOU’RE NOT THE ONLY LIBRARY THAT WANTS THE BEST APPLICANT!
  26. 26. PREPARING FOR SUCCESS IN THE JOB  Orientation  Equipment  Training WITH THE TEAM  Introductions  Blending  Support (Assign a Mentor!!)
  27. 27. Questions, Comments?
  28. 28. Thank you…  Plan to attend “How to Build a Great Team: Part Two – Development  April 23, 2014  Orientation  Training  Challenging  Correcting  Inspiring

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