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Manage Crisis with CIMS Software

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ARC Advisory Group
ARC Advisory Group

The document summarizes a report from the US Department of Justice comparing various crisis information management software packages. It describes the benefits of these tools, such as providing real-time data and support for emergency response. It also lists 10 software packages evaluated in the report and provides recommendations for manufacturers to assess risks, select appropriate crisis management software, and develop expertise in crisis information management systems for manufacturing environments.

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THOUGHT LEADERS FOR MANUFACTURING & SUPPLY CHAIN ARC INSIGHTS By Asish Ghosh INSIGHT# 2003-08MP&H JANUARY 30, 2003 The U. S. Department of Justice has recently released a report that compares and contrasts many of the commercially available crisis information management software packages. These packages can be usefully deployed in large manufacturing sites. Benefits of CIMS Tools • Provide real-time data, reports, and analysis to emergency management personnel • Provide assessment of the situation • Support decisions on the application of available resources • Disseminate information to other interested parties Appropriate Crisis Management Infrastructure Is Essential to Your Long Term Viability Keywords Crisis Management, Incident Management, Security Summary Crisis conditions resulting in disasters are usually caused by a combination of natural and human induced events. Adequate response to such a disas- ter usually requires multi-organization and multi- jurisdiction efforts. This organizational complexity often leads to inadequate intelligence and mis- communications, causing further escalation of that event. For consistent, coordinated, and construc- tive actions there must be a common vocabulary, model, and understanding of the problems for all those that are involved in mitigating the situation. The United States Department of Justice has recently released a report on crisis information management that compares and contrasts many of the commercially available software packages that are available in this area. Analysis Although the importance of security and crisis management has been rec- ognized for a long time by manufacturing industries, its significance has increased greatly since the events of September 11, 2001. Traditionally, cri- sis management operated with scarce in- formation about the event, whether fire, hurricane, chemical spill, or arson. Today, they may be overwhelmed with a glut of information, with little knowledge or tools to handle the data. Crisis Information Management Software (CIMS) is a part of an integrated incident management system (IMS). The objective of an integrated IMS is a system that connects all elements of an organization's response profile, such as
ARC Insights, Page 2 ©2003 • ARC • 3 Allied Drive • Dedham, MA 02026 USA • 781-471-1000 • ARCweb.com Common Problems for Safety Personnel • Which software package to use? • Is one product better than another? • How to choose one? • How to implement a new package? • What is the securely over the Internet? • Does it have all the needed features? • What is the installed cost? • What is the life-cycle cost? telecommunications, wireless, network, voice, video, and audio and eliminates the need for separate communication channels. The fun- damental objective is to optimizing emergency management operations by the use of technol- ogy tools that augment and enhance the deployment of emergency response assets. An integrated IMS requires that an emergency management department use an integrated sys- tem of technical capabilities that operates seamlessly and without duplication. This notion combines the elements of policy and procedure within a comprehensive emergency response plan that is aided by information technology. P r o c e s s P la n t P r o c e s s P la n t Crisis Management and Protection Layers Crisis Information Management Software In October 2002, the United States Department of Justice released a feature comparison report on CIMS. The report compares and contrasts ten com- mercially available software packages. It provides information on packages that maintain control over the flood of information that are available during an emergency. The report evaluates three main areas: system environment, functions, and product support. It is available at: http://www.ncjrs.org/pdffiles1/nij/197065.pdf In addition to this report, this project produced a Feature Comparison Ma- trix, a Microsoft Excel-based spreadsheet that allows users to input criteria specific to their needs to select appropriate CIMS products. The matrix is available at: http://www.ojp.usdoj.gov/nij/temp/publications/197065-Matrix.zip.
ARC Insights, Page 3 ©2003 • ARC • 3 Allied Drive • Dedham, MA 02026 USA • 781-471-1000 • ARCweb.com Supplier Product Web Site Blue292 Blue292 www.blue292.com Ship Analytics International CRISIS www.shipanalytics.com Specialized Disaster Systems Int. EM2000 www.sdsintl.net E-Team E-Team www.eteam.com Essential Information Systems Incident Mas- ter & InfoBook www.essential-technologies.com Alert Technologies OpsCenter www.alerttech.com RAMsafe RAMSAFE www.ramsafe.com E. A. Renfroe RESPONSE www.earenfroe.com SoftRisk Technologies SoftRisk www.softrisk.com Emergency Services Integrators WebEOC www.esi911.com Products Evaluated in the CIMS Report Recommendations • Industrial companies need to assess potential hazards, security vulner- abilities, and crisis management capabilities in their manufacturing sites. This assessment should be carried out in conjunction with the lo- cal authorities responsible for crisis management. • Based on the needs, manufacturers should select appropriate crisis management software along with the necessary hardware platform to install or upgrade their crisis management capabilities. • Crisis information management software suppliers should develop ex- pertise in assessing requirements and recommending appropriate systems for CIM applications in manufacturing environments. Please help us improve our deliverables to you – take our survey linked to this transmittal e-mail or at www.arcweb.com/myarc in the Client Area. For further information, contact your account manager or the author at aghosh@arcweb.com. Recommended circulation: All MAS-H & P clients. ARC Insights are published and copyrighted by ARC Advisory Group. The information is proprietary to ARC and no part of it may be reproduced without prior permission from ARC.

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Manage Crisis with CIMS Software

  • 1. THOUGHT LEADERS FOR MANUFACTURING & SUPPLY CHAIN ARC INSIGHTS By Asish Ghosh INSIGHT# 2003-08MP&H JANUARY 30, 2003 The U. S. Department of Justice has recently released a report that compares and contrasts many of the commercially available crisis information management software packages. These packages can be usefully deployed in large manufacturing sites. Benefits of CIMS Tools • Provide real-time data, reports, and analysis to emergency management personnel • Provide assessment of the situation • Support decisions on the application of available resources • Disseminate information to other interested parties Appropriate Crisis Management Infrastructure Is Essential to Your Long Term Viability Keywords Crisis Management, Incident Management, Security Summary Crisis conditions resulting in disasters are usually caused by a combination of natural and human induced events. Adequate response to such a disas- ter usually requires multi-organization and multi- jurisdiction efforts. This organizational complexity often leads to inadequate intelligence and mis- communications, causing further escalation of that event. For consistent, coordinated, and construc- tive actions there must be a common vocabulary, model, and understanding of the problems for all those that are involved in mitigating the situation. The United States Department of Justice has recently released a report on crisis information management that compares and contrasts many of the commercially available software packages that are available in this area. Analysis Although the importance of security and crisis management has been rec- ognized for a long time by manufacturing industries, its significance has increased greatly since the events of September 11, 2001. Traditionally, cri- sis management operated with scarce in- formation about the event, whether fire, hurricane, chemical spill, or arson. Today, they may be overwhelmed with a glut of information, with little knowledge or tools to handle the data. Crisis Information Management Software (CIMS) is a part of an integrated incident management system (IMS). The objective of an integrated IMS is a system that connects all elements of an organization's response profile, such as
  • 2. ARC Insights, Page 2 ©2003 • ARC • 3 Allied Drive • Dedham, MA 02026 USA • 781-471-1000 • ARCweb.com Common Problems for Safety Personnel • Which software package to use? • Is one product better than another? • How to choose one? • How to implement a new package? • What is the securely over the Internet? • Does it have all the needed features? • What is the installed cost? • What is the life-cycle cost? telecommunications, wireless, network, voice, video, and audio and eliminates the need for separate communication channels. The fun- damental objective is to optimizing emergency management operations by the use of technol- ogy tools that augment and enhance the deployment of emergency response assets. An integrated IMS requires that an emergency management department use an integrated sys- tem of technical capabilities that operates seamlessly and without duplication. This notion combines the elements of policy and procedure within a comprehensive emergency response plan that is aided by information technology. P r o c e s s P la n t P r o c e s s P la n t Crisis Management and Protection Layers Crisis Information Management Software In October 2002, the United States Department of Justice released a feature comparison report on CIMS. The report compares and contrasts ten com- mercially available software packages. It provides information on packages that maintain control over the flood of information that are available during an emergency. The report evaluates three main areas: system environment, functions, and product support. It is available at: http://www.ncjrs.org/pdffiles1/nij/197065.pdf In addition to this report, this project produced a Feature Comparison Ma- trix, a Microsoft Excel-based spreadsheet that allows users to input criteria specific to their needs to select appropriate CIMS products. The matrix is available at: http://www.ojp.usdoj.gov/nij/temp/publications/197065-Matrix.zip.
  • 3. ARC Insights, Page 3 ©2003 • ARC • 3 Allied Drive • Dedham, MA 02026 USA • 781-471-1000 • ARCweb.com Supplier Product Web Site Blue292 Blue292 www.blue292.com Ship Analytics International CRISIS www.shipanalytics.com Specialized Disaster Systems Int. EM2000 www.sdsintl.net E-Team E-Team www.eteam.com Essential Information Systems Incident Mas- ter & InfoBook www.essential-technologies.com Alert Technologies OpsCenter www.alerttech.com RAMsafe RAMSAFE www.ramsafe.com E. A. Renfroe RESPONSE www.earenfroe.com SoftRisk Technologies SoftRisk www.softrisk.com Emergency Services Integrators WebEOC www.esi911.com Products Evaluated in the CIMS Report Recommendations • Industrial companies need to assess potential hazards, security vulner- abilities, and crisis management capabilities in their manufacturing sites. This assessment should be carried out in conjunction with the lo- cal authorities responsible for crisis management. • Based on the needs, manufacturers should select appropriate crisis management software along with the necessary hardware platform to install or upgrade their crisis management capabilities. • Crisis information management software suppliers should develop ex- pertise in assessing requirements and recommending appropriate systems for CIM applications in manufacturing environments. Please help us improve our deliverables to you – take our survey linked to this transmittal e-mail or at www.arcweb.com/myarc in the Client Area. For further information, contact your account manager or the author at aghosh@arcweb.com. Recommended circulation: All MAS-H & P clients. ARC Insights are published and copyrighted by ARC Advisory Group. The information is proprietary to ARC and no part of it may be reproduced without prior permission from ARC.