UNDERSTANDING ISSUES Unit 2RELATING TO THE USE OF Operational Issues INFORMATION
OPERATIONAL ISSUES• Security of information• Health and safety• Organisational policies• Costs for development, modification, training, system upgrades• Continuance planning
SECURITY OF INFORMATION Loss of data can have disastrous consequences for an organisation. They must have systems in place to enable them to recover from a situation where data may have been stolen or damaged. It can be deliberate or accidental damage, it could be a virus or a natural disaster. Anti virus software, firewalls and data encryption are amongst the methods used to protect the software. A regular and secure system for backing up information is needed with the backed up data being stored away from the site.
HEALTH AND SAFETY All organisations must have a Health and Safety Policy In IT There are regulations that apply to screens and monitors, their positioning and usage. Keyboards, mice, chairs and tables must be appropriately positioned. Computer users are entitled to free eye tests. They should have regular breaks away from the computer.
ORGANISATIONAL POLICIES As well as a Code of Practice and Non Disclosure Agreements some organisations have policies that dictate which staff can have access to particular information They will have a policy telling staff what they should do if they are aware that any data is incorrect.
COSTS Any new IT developments will involve costs. Buying equipment Installing the system User testing and training Maintenance Modern IT systems are complex and staff will require training. To ensure their systems are effective experts in both business and IT will be required.
BUSINESS CONTINUANCE PLANS Organisations depend on their IT systems and system failure can have major cost implications. They should have a BCP to enable them to overcome any system failure as quickly as possible. A good example is to provide a dual network, attaching alternate computers to each network. Then, if there is a complete failure of one network, half the computers will continue to work.