The document provides an overview of a seminar for small business owners on using social media. It discusses what social media is, how it differs from traditional marketing, common types of social media including blogging, microblogging, video/photo sharing, location-based networks, and social networking. It also provides tips and case studies of how different companies have successfully used social media. Key questions small businesses may have around using social media to improve their bottom line and whether social media or traditional media are more effective are also addressed.
3. Maribel Lackey
• Director of New Media at Zuno Studios
- Help businesses optimize their online presence
- Web design & development
- Social media strategy consulting & execution
• Background in traditional advertising and marketing
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5. •Name
•Where are you from (Company/Industry)
•Why are you interested in learning
about social media?
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6. What Are We Going
to Talk About Today?
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7. • What is social media?
• How does social media differ from traditional
marketing?
• Various types of Social Media - Case Studies
- Blogging and Microblogging (Twitter)
- Video and Photo Sharing (YouTube, Flickr)
- Location-Based Networks (FourSquare, GoWalla)
- Social Networking (Facebook, LinkedIn, MySpace)
- Podcasting and LiveCasting (Ustream, Justin.tv)
• Common Questions
• Where should you start?
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9. Social media is a category of
sites based on user
participation & user-
generated content
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10. In english please:
- Sites are interactive: it is not a brand speaking
at consumers, it is a two-way conversation.
- NEED consumer interaction in order to truly
succeed.
- “It’s not what you say, it’s what they say that
matters.”
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11. Who Is Using Social Media?
P O W E R E D b y S E R V I C E™
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12. Who Is Using Social Media?
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14. Good News for Small
Business
-Social media has afforded everyone the tools
to publish, broadcast and compete on a more
leveled playing field.
-No longer dependent on big budgets.
-Location-based applications and networks
allow you to compete with big brands.
-Exponential.
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15. It is affecting you
• The internet is everywhere, and it has changed
the game.
- mobile, search, location
• Television viewing, radio listening is eroding
• Newspaper reading is declining
• People are avoiding advertising - too much
noise
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16. They’re talking.
“If you are not out there telling your story, they
will make one up for you. And that will inevitably
become reality.”
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17. Mom’s vs. Motrin
• Online ad posted on Saturday morning positioned
“baby wearing” as a fashion statement
• Mommy bloggers were outraged - voiced it on Twitter
• Most tweeted about subject on Twitter by Saturday
evening.
• Motrin did nothing.
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18. Motrin vs Moms
• By Sunday, a 9 minute video of outraged moms on
YouTube
• Mommy-bloggers began calling for boycotts and got
ad agency on the phone.
• Motrin’s ad agency did not know about Twitter.
• Motrin removed ad and sent apology - but waited too
long. Timing is everything.
• Social media is already affecting you.
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19. The Power of
Mommy -Bloggers
“note to self...never piss off moms...especially
twitter moms...they can be a nasty bunch ;)”
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20. Key Differences
from Traditional
Marketing
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21. • Puts the human factor back into marketing
• Talking with your customers, not at your
customers. It’s a two-way conversation.
• Not about you.
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22. Losing Control
• Must realize and accept that you do not control
your social media. Your audience does.
• Relax - it’s okay.
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23. Golden Rules of Social
Media
• Listen
• Add value
• No hard-selling
• Engage and interact
• Be real, be nice, be honest, be grateful
• Focus on quality, not quantity
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24. Authenticity: must be genuine
Transparency: must be clear about who you are, and
why you are there
Value: What are you providing that makes them feel
special? What will make them remember you?
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26. Blogging and
MicroBlogging
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27. Blog
- web log: a shared online journal
- You are now a publisher!
- 346,000,000 - # of people globally who read
blogs (2008)
- Blogger, WordPress
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29. Blog
• Establishes you as authority within your industry
• Linkbacks and fresh, relevant content help
search rankings
• Take more time, commitment
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30. Blog Tips
• Make your content easy to share.
• Build relationships with other bloggers
- Don’t spam!
• Keywords, tags, links
• Make your content easily available - RSS Feeds
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33. Micro-Blogging
Short-form web log.
Twitter, FriendFeed, Ping.
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34. Twitter
“What are you doing?”
vs.
“What are you
thinking?”
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35. • 75 million users as of December 2009.
• Allows you 140 characters per “tweet”
• Other people can “follow” you and you can
“follow” them.
• Fast-paced, real-time
• A waste of time?
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36. Twitter Speak
• DM
- Can only send DMs to those who follow you.
- Where the “magic” happens.
•#HashTags - allow you to organize and search
•TwitPic, TweetPhoto - apps that allow you to share
photos through your Twitter account
•TweetDeck, HootSuite - apps that allow you to
monitor your Twitter account
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39. Case Study: ComCast
Comcast employee falls asleep at customer’s
house. Customer caught it on video and posted
it onto YouTube.
- Video watched over 130,000 times.
- Ended up on news
- Client not satisfied with Comcast’s response
Used Twitter to fight bad PR with
@ComcastCares account.
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42. Case Study: Dell
• Over 650,000 followers on Twitter
• Known as a value provider
• Provided deals exclusively to people who
followed @DellOutlets
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43. Case Study: Dell
• As of June 2009, Dell had made $3 million
dollars from Twitter
- Coupons
- Customer Service
- Seamless integration with Facebook
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45. Video & Photo Sharing
• 178 million U.S. internet users watched online
videos in May 2010.
• Flickr hosts more than 4 billion images, 2.5
billion images uploaded to Facebook every
month (Jan. 2010)
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46. Video
• Keep it short and sweet
• How can you make a video go viral?
-Good Content
-Make your video easy to share
• Integrate on other platforms
• Create and brand your YouTube channel
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48. Case Study: BlendTec
• Viewed 7,238,341 in 2 months
• 500% increase in sales
• Shows the quality of the product
• Memorable, Fun
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49. Case Study:
Philly Cream Cheese
• Business goal was to relaunch product after a product
launch failure
• Adam and Tyler had a mission
• Partnered with JetBlue
• Fun, gave reason to come back and visit, got audience
to participate by asking them for suggestions, used
various platforms.
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50. Photo Sharing
• Effective use of tagging, captions,
• Great way to showcase products
• Post high quality pictures
• Question of ethics big in this area
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53. Location-based
• Growth of mobile feeding the growth of
location-based networks.
- Foursquare, Gowalla, Facebook
• HUGE for small, local businesses
• 1 year after it’s launch, Foursquare had half a million
users (March 2010)
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54. Foursquare
• Allows users to check-in to places they visit
• Users add venues
• Users earn badges and “mayorship” based on
loyalty and recency
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55. Case Study:
Fresh Brothers
• Jon became “mayor” of Fresh Brothers
Redondo Beach.
• Message went out via Twitter, was picked up by
Fresh Brothers.
• Fresh Brothers welcomed their new mayor with
a $25 off certificate made out to “Mayor
Lackey” and a Fresh Brothers t-shirt.
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58. Social Networking Sites
• Allow you to connect with like-minded people,
friends and family
• Social networks geared toward different groups
Professional: LinkedIn, Facebook Pages
Personal: Facebook, MySpace
Kids: Club Penguine
Niche: Ning, Corporate Networks
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59. LinkedIn
• Over 50 million members worldwide (Jan 2010)
• People, Groups, Discussions, Events
• Find jobs, find employees
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60. LinkedIn Tips
• Keep your profile up to date
• Get recommendations
• Make use of LinkedIn Groups
-Answer questions relevant to your industry
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61. Facebook
• The big kahuna
• Over 350 million users (Jan 2010)
• 50% of it’s users log in every day
• 69% of users are fans of 1 or more companies
• Over 700,000 local businesses have pages on
Facebook
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62. Facebook
• Profile
- For personal use.
- If connected to friends and colleagues can
get tricky
• Groups
- Limit the number of emails you can send out
- Gather individuals with mutual interests
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63. Facebook
• Pages
- What you should use for your business
- Users choose to “like” your business
- “Boxes” good way to brand your page
- Allow you to post events, notes, videos, photos
- Custom applications (games, eCommerce)
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64. Facebook Tips
• Welcome and encourage fan content
and interaction
• Don’t spam your fans
• Keep search in mind
• Non-profit - Facebook Causes
• Consider Facebook Ads
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71. Podcasting
• Broadcasting + iPod
• Digital or audio files made available online
• Listeners can subscribe to your podcasts, giving
you regular access to them
• Industry news, trends, interviews
• Establishes credibility
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72. PodCasting
• You now have access to a radio tower!
- microphone, computer, internet connection
- iTune’s “Making a Podcast”
• Do you need an iPod?
• Takes time, regular commitment
• Might be worth investing in a good speaker
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73. Video Streaming
• UStream, JustinTV
• Platforms allow you to share real-time video
• Allow you to extend your reach
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74. Case Study: Domino’s Pizza
• Understands his target
audience
• Has fun
- Mayor responsibilities
- $2 Pizza Offer
- Guest pizza-makers for charity
- Twitter Wall on pizza boxes
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78. Case Study: Nestle
• “The chocolate has hit the fan, or in this instance, all 92,163 fans.”
• “Thanks for the lesson in manners, but it’s our page, we set the rules”
• “Your page, your rules, true and you just lost a customer. Won the battle and lost
the war, happy?”
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80. How can I use
social media to
drive my bottom
line?
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81. • Streamline and improve customer service
• Connect with new leads and resources
• Increase your search rankings
• Develop credibility within your industry
• Find employees and partners
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83. Social Media is an
addition to your
marketing plan - not a
replacement
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84. Use Traditional
Marketing to Maximize
• Link to your social networks from your website
• Let your customers know when something is
going on through an email
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87. Policies
• Encourage your employees to tweet about your
brand but give them structure.
• Make it a part of their employee handbook.
• Critical for companies concerned about
liability: healthcare, insurance
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88. Policies
• Our social media purpose is __________
• Be responsible and authentic
• Protect confidential information
• Consider the audience & exercise good judgement
• Respect copyrights
• Bring value
• Can they do this during their work day?
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89. Who should be
“tweeting” for me?
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90. Selecting the right person
• Intern?
• CEO?
• Critical to have the right person managing your
accounts
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92. You must have a good
product or service.
Bottom line.
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93. How do I balance my
business and
personal profiles?
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94. The “Personal” Brand
• Each of you in this room are now your own brand
• Employers are increasingly running Google searches
on their current and prospective employees
• Separate accounts?
- Monitor what you are being tagged in
- Set Google alerts for yourself
- Be honest
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100. Listen
LISTEN
Find out what your
GOALS audience is saying.
Where are they spending
PLAN
their time?
EXECUTE What are your
competitors doing?
ANALYZE
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103. LISTEN
Goals
GOALS Determine what it is you
want to accomplish.
PLAN
Make the goals as
EXECUTE tangible as possible.
- I want to get a new client from Twitter
in the next 4 months.
- I want to increase traffic to our
ANALYZE website by 10%.
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104. LISTEN Plan
Determine your target
GOALS audience.
PLAN Develop your plan/strategy.
How can this tie in to your
EXECUTE overall marketing?
Determine who will be
ANALYZE responsible.
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105. LISTEN
Execute
GOALS
Execute and monitor your
PLAN campaign.
Reply to comments,
EXECUTE
feedback, questions.
ANALYZE
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106. Analyze
LISTEN
Look through your
GOALS analytics reports.
PLAN Measure success.
EXECUTE
ANALYZE
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