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The Developer’s Guide to
SUPPORTING
YOUR THEMES

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Kathryn Presner
Happiness Engineer/
Theme Whisperer
Automattic Theme Team
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Be Nice
empathetic, human, professional
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Be Patient
even with thread-hijackers
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Gauge Skill Level
beginner, expert, in between
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Think Outside
The Theme
plugins, other themes
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18http://macmanx.com/2014/06/04/custom-fonts-without-plugins-for-wordpress-themes/

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Offer Resources
Codex, tutorials, hire someone
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Foster Community
let volunteers help, acknowledge
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Provide Docs
FAQ, screenshots, screencasts
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Be Realistic
enhancements, bugs, older
browsers, uncommon devices
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Limit Channel-
Switching
different thread/forum/venue
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Refer Out
if better expertise elsewhere
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Best Practices
child themes, custom CSS
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Happy Users =
HappyYou
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What About You?
your biggest challenges?
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Where to find
Presentation
slideshare.net/zoonini
Fonts
Arvo & Lato
Kathryn Presner
Web: kpresner.com
WordPress.org: zoonini
Twitter: @zoonini
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