The Developer's Guide to Supporting Your Themes Slide 1

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The Developer's Guide to Supporting Your Themes

Aug. 23, 2017

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At this year’s WordCamp Europe, some members of the WordPress.org support team brainstormed how we might be able to share support skills and strategies with the broader WordPress community. We decided to offer some workshops to share support knowledge, and the first one – by yours truly – has been announced. Details are below.

Hope to see you there!
The Developer’s Guide to Supporting Your Themes

Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child theme to offering simple CSS customizations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.

Kathryn Presner

Happiness Engineer at Automattic

Hamlet's BlackBerry: A Practical Philosophy for Building a Good Life in the Digital Age William Powers

In the Plex: How Google Thinks, Works, and Shapes Our Lives Steven Levy

World Wide Mind: The Coming Integration of Humanity, Machines, and the Internet Michael Chorost

An Army of Davids: How Markets and Technology Empower Ordinary People to Beat Big Media, Big Government, and Other Goliaths Glenn Reynolds

The Impulse Economy: Understanding Mobile Shoppers and What Makes Them Buy Gary Schwartz

Emergence: The Connected Lives of Ants, Brains, Cities, and Software Steven Johnson

Tubes: A Journey to the Center of the Internet Andrew Blum

The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution Brian Solis

Blog Schmog: The Truth About What Blogs Can (and Can't) Do for Your Business Robert W. Bly

The Nature of the Future: Dispatches from the Socialstructed World Marina Gorbis

Public Parts: How Sharing in the Digital Age Improves the Way We Work and Live Jeff Jarvis

Socialnomics: How Social Media Transforms the Way We Live and Do Business Erik Qualman

The Thank You Economy Gary Vaynerchuk

Talking Back to Facebook: The Common Sense Guide to Raising Kids in the Digital Age James P. Steyer

Dragnet Nation: A Quest for Privacy, Security, and Freedom in a World of Relentless Surveillance Julia Angwin

Advanced Genealogy Research Techniques George G. Morgan

Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money, Business, and the World Don Tapscott

The Secret Life: Three True Stories of the Digital Age Andrew O'Hagan

Cyberwar: How Russian Hackers and Trolls Helped Elect a President—What We Don't, Can't, and Do Know Kathleen Hall Jamieson

Hacker, Hoaxer, Whistleblower, Spy: The Many Faces of Anonymous Gabriella Coleman

Internet Riches: The Simple Money-Making Secrets of Online Millionaires Scott Fox

Exploding Data: Reclaiming Our Cyber Security in the Digital Age Michael Chertoff

This Machine Kills Secrets: How Wikileakers, Cypherpunks, and Hacktivists Aim to Free the World's Information Andy Greenberg

The Dark Net: Inside the Digital Underworld Jamie Bartlett

The Art of Social Media: Power Tips for Power Users Guy Kawasaki

Kill All Normies: Online Culture Wars From 4Chan And Tumblr To Trump And The Alt-Right Angela Nagle

Who Owns the Future? Jaron Lanier

Instagram for Business for Dummies: 2nd Edition Jenn Herman

Ten Arguments for Deleting Your Social Media Accounts Right Now Jaron Lanier

So You Want to Start a Podcast: Finding Your Voice, Telling Your Story, and Building a Community that Will Listen Kristen Meinzer

Stop Checking Your Likes: Shake Off the Need for Approval and Live an Incredible Life Susie Moore

Blog, Inc.: Blogging for Passion, Profit, and to Create Community Joy Deangdeelert Cho

The Developer's Guide to Supporting Your Themes

1. 1 The Developer’s Guide to SUPPORTING YOUR THEMES
2. Kathryn Presner Happiness Engineer/ Theme Whisperer Automattic Theme Team 2
3. 3
4. Be Nice empathetic, human, professional 4
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7. Be Patient even with thread-hijackers 7
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10. Gauge Skill Level beginner, expert, in between 10
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14. Think Outside   The Theme plugins, other themes 14
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18. 18http://macmanx.com/2014/06/04/custom-fonts-without-plugins-for-wordpress-themes/
19. Offer Resources Codex, tutorials, hire someone 19
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21. Foster Community let volunteers help, acknowledge 21
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23. Provide Docs FAQ, screenshots, screencasts 23
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26. Be Realistic enhancements, bugs, older browsers, uncommon devices 26
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30. Limit Channel- Switching different thread/forum/venue 30
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32. Refer Out if better expertise elsewhere 32
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34. Best Practices child themes, custom CSS 34
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37. Happy Users =  HappyYou 37
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39. What About You? your biggest challenges? 39
40. Where to find Presentation slideshare.net/zoonini Fonts  Arvo & Lato Kathryn Presner Web: kpresner.com WordPress.org: zoonini Twitter: @zoonini 40