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The Developer's Guide to Supporting Your Themes

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At this year’s WordCamp Europe, some members of the WordPress.org support team brainstormed how we might be able to share support skills and strategies with the broader WordPress community. We decided to offer some workshops to share support knowledge, and the first one – by yours truly – has been announced. Details are below.

Hope to see you there!
The Developer’s Guide to Supporting Your Themes

Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child theme to offering simple CSS customizations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.

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The Developer's Guide to Supporting Your Themes

  1. 1. 1 The Developer’s Guide to SUPPORTING YOUR THEMES
  2. 2. Kathryn Presner Happiness Engineer/ Theme Whisperer Automattic Theme Team 2
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  4. 4. Be Nice empathetic, human, professional 4
  5. 5. 5
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  7. 7. Be Patient even with thread-hijackers 7
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  10. 10. Gauge Skill Level beginner, expert, in between 10
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  13. 13. 13
  14. 14. Think Outside 
 The Theme plugins, other themes 14
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  18. 18. 18http://macmanx.com/2014/06/04/custom-fonts-without-plugins-for-wordpress-themes/
  19. 19. Offer Resources Codex, tutorials, hire someone 19
  20. 20. 20
  21. 21. Foster Community let volunteers help, acknowledge 21
  22. 22. 22
  23. 23. Provide Docs FAQ, screenshots, screencasts 23
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  25. 25. 25
  26. 26. Be Realistic enhancements, bugs, older browsers, uncommon devices 26
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  29. 29. 29
  30. 30. Limit Channel- Switching different thread/forum/venue 30
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  32. 32. Refer Out if better expertise elsewhere 32
  33. 33. 33
  34. 34. Best Practices child themes, custom CSS 34
  35. 35. 35
  36. 36. 36
  37. 37. Happy Users =
 HappyYou 37
  38. 38. 38
  39. 39. What About You? your biggest challenges? 39
  40. 40. Where to find Presentation slideshare.net/zoonini Fonts
 Arvo & Lato Kathryn Presner Web: kpresner.com WordPress.org: zoonini Twitter: @zoonini 40

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