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«Tourism in Turkey within the context
of the cross-border relations and role of
the neighboring countries for the
development of a balanced tourism
demand"
Assoc. Prof. Dr. Zafer ÖTER
İzmir Katip Çelebi University, Faculty of Tourism
Department of Tour Guiding, İzmir, Turkey.
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
1
TR
and
neigbours
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
2
Current Outlook of Turkish Tourism
Top 10 countries whose residents provided the most visits to Turkey (2012 est.)
Country Number
Germany 5.0 million
Russia 3.5 million
United Kingdom 2.4 million
Bulgaria 1.5 million
Georgia 1.4 million
Netherlands 1.2 million
Iran 1.1 million
France 1.0 million
United States 0.8 million
Syria 0.7 million
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
3
Neighbours: 8.2 million (44%), EU: 9.6 million (52%), USA: 0.8 million (4%)
ArrivalstoTurkey 1998-2014(Turkstat,2015)
Year Arrivals
1998 9,750,000
1999 7,460,000
2000 8,000,000
2001 10,400,000
2002 12,800,000
2003 13,300,000
2004 16,800,000
2005 21,200,000
2006 18,500,000
2007 23,340,911
2008 26,336,677
2009 27,077,114
2010 28,632,204
2011 31,456,076
2012 31.782.832
2013 34,910,098
2014 36,837,900
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
4
Arrival toTRbymodeoftransport(Turkstat,2015)
• Air: 26.794.191
• Rail: 24.460
• Land: 7.573.826
• Sea: 632.115
• Daytripper (excursionist): 1.813.308
• Total: 36.837.900
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
5
TURKISH
CITIZENS
TRAVELLING
ABROAD
YEARS MILLION TRAVEL
1975 1,3
1980 1,7
1990 2,9
1993 3,3
1994 3,4
1995 3,9
1996 4,2
1997 4,7
1998 4,6
2000 5,3
2001 4,9
2002 5,1
2003 5,9
2004 7,2
2005 8,2
2006 8,2
2007 8,9
2008 9,8
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
6
TR Border gates
• 27 land
• 7 rail
• 60 maritime
• 50 air
• Total : 144 border gates (87 with customs directorate)
• Total customs directorate 155 of which 18 are inactive, 137 are
active.
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
7
Number of border
gates (TR, 2015)
Customs directorate
serving to border gates
(TR, 2015)
Land 27 26
railway 7 7
maritime 60 43
air 50 11
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
8
land
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
9
rail
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
10
maritime
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
11
air
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
12
1-Syria-TR
• TR>Syria : exemption (90 days) for regular / special / service /
diplomatic passports in every 6 months.
• Syria>TR : All passports exempted from visa for 90 days.
• Visitor traffic from Syria to TR:
• 1996: 92.033 (1 %)
• 2004:195.597 (1 %)
• 2014: 1.176.490 (3.1 %) (+ 500% increase in 10yrs > 50% pa)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
13
• TR>Russian Federation: Regular passport /special passport /service
passport holders exempted from visa in 6 months maximum 90 days
total, and max. 30 days for each tourism or business visit.
• Diplomatic passport holders: 90 days visa exemption.
• Russian Fed. > TR: Regular / special / service passport holders max. 60
days exempted for business and tourism visits.
• Diplomatic passport holders: 90 days visa exemption.
• Visitor traffic from Russia to TR:
• 1996: 1.237.557 (14 % of total)
• 2004: 1.603.372 (9 % of total)
• 2014: 4.479.049 ( 12% of total) (179% increase in 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
14
2-Russian Fed. -TR
3-Turkish Republic of Northern Cyprus-TR
• TR>TRNC: All passports exempted from visa.
• TRNC>TR : All passports exempted from visa.
• Visitor traffic from TRNC to TR:
• 1996: 91.370 (1%)
• 2004: 121.002 (1%)
• 2014: 227.612 (1%) (close to 100% increase in 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
15
4-Iran-TR
• TR>İran: All passport holders exempted 90 days from visa .
• İran>TR : All passport holders exempted 90 days from visa .
Visitor traffic from Iran to TR:
• 1996: 379.003 (4%)
• 2004: 631.522 (3.5%) (66% up in last 8yrs)
• 2014: 1.590.664 (4,3%) (151% up in last 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
16
5-Irak-Tr
• TR>Irak: All passport holders need visa. Possible to obtain visa
at border gates.
• Irak>TR : Regular and official passport holders need visa.
Regular passport holders may get 30 days valid single entrance
visa at certain border gates or from website www.evisa.gov.tr .
• Visitor traffic: from Irak to TR:
• 1996: 14.137 (-1%)
• 2004: 111.819 (1%) (692% increase in last 8 yrs)
• 2014: 857.246 (2,3%) (672% increase in last 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
17
6-Georgia-TR
• TR>Georgia: All passport holders exempted from visa for 90
days.
• Georgia>TR: All passport holders exempted from visa for 90
days.
• Visitor traffic from Georgia to TR:
• 1996: 116.709 (1%)
• 2004: 235.143 (1%) (102% up in last 8yrs)
• 2014: 1.755.289 (5%) (646% up in last 10yrs = 1.5 mn. New
visitors)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
18
7-Armenia-TR
• TR>Armenia: All passport holders are subject to visa. Regular
passp. Holders may obtain visa at border gates if entered from
airport.
• Armenia>TR: All passport holders are subject to visa. Regular
passp. Holders may obtain visa max. 30 days for tourism visit
via website www.evisa.gov.tr or consulates/embassies.
• Visitor traffic from Armenia to TR:
• 1996: 5.345 (-1%)
• 2004: 33.097 (-1%) (560% up in last 8 yrs)
• 2014: 67.198 (-1%) (103% up in last 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
19
8-Bulgaria-TR
• TR>Bulgaria: Regular passp. subject to visa. Special passports
exempted from visa for 90 days in 6 months period from the
entrance. Diplomatic and service passport holders exempted
from visa for 30 days.
Bulgaria>TR: Diplomatic and service passport holders are
exempted from visa up to 30 days for tourism and official visits,
and as transit passengers. Regular passport holders are exempt
from visa for 90 days for tourism visits.
• Visitor traffic from Bulgaria to TR:
• 1996: 139.648 (1,6% of total arrivals)
• 2004: 1.310.640 (7,5%) (842% increase in 8yrs)
• 2014: 1.693.591 (4,6 %, despite 29 % increase in visitor number
in 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
20
9-Azerbaijan-TR
• TR>Azerbaijan: Regular passp. Holders are subject to visa.
Special/service/diplomatic passp. Holders exempt from visa for
90 days.
• Azerbaijan>TR: Regular passp. Holders are exempt from visa
for 30 days. Sepcial/service/diplomatic passp. Holders exempt
for 90 days.
• Visitor traffic from Azerbaijan to TR:
• 1996: 100.249 (1%)
• 2004: 330.313 (2%) (230% up in last 8yrs)
• 2014: 657.684 (2%) (99% up in last 10 yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
21
10-Greece-TR
• TR>Greece: Regular passp. Are subject to visa.
Diplomatic/service/special passp. Are exmpt from visa.
Greece>TR: Official and regular passp. Holders are exempt
from visa. Greek drivers carrying passengers or freight are
subject to visa.
• Visitor traffic from Greece to TR:
• 1996:147.553 (2%)
• 2004: 491.300 ( 3%) (234% increase in 8 yrs)
• 2014: 830.841 (2,2%) (70% increase in 10yrs)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
22
The same period:Changesin arrivalsfrom
majortouristmarkets of Turkey
• Ger: 1996: 2.119.086 (25% share)
• Ger: 2004: 3.985.141 (23% share) (88% increase in 8yrs= 11%pa)
• Ger: 2014: 5.250.036 (14% share) ( 31% up in last 10 yrs=3%pa )
• UK 1996: 716.978 (8% share)
• UK 2004:1.398.412 (8% share) (95% up in last 8yrs= 12%pa)
• UK2014: 2.600.360 (7% share) (85% up in last 10 yrs=8,5%pa)
• HOL 1996: 210.245 (2,5% share)
• HOL 2004: 1.199.474 (7% share) (470% up in last 8 yrs= 58%pa)
• HOL 2014: 1.303.730 (3,5% share) (9% up in last 10 yrs= 0,9%pa)
• USA 1996: 344.619 (4% share)
• USA2004: 289.290 (1,6% share) (-16% down in last 8 yrs = 2%pa)
• USA 2014: 784.917 (2,1 %) (170% up in last 10yrs = 17%pa)
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
23
WHY
visitors
from
neigbours
are
soaring
in
Turkey?
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
24
Stability
in
economy
and
politics
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
25
Gas
pipelines
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
26
Energy
routes
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
27
Energy
corridors
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
28
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
29
Cultural/historical
heritage
in
a
large
geography
Agreements
to
ease
or
cancel
visas
with
neigbours
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
30
New
transport
infrastructure
investments:
ports,
roads…
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
31
New
routes
of
Turkish
Airlines
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
32
Turkish
Soap
Operas
and
Movies
18.04.2015
Dr. Zafer Oter. International
Tourism Forum: Sofia-Bulgaria
33
Thank
you.
• Assoc. Prof. Dr. Zafer ÖTER
İzmir Katip Çelebi University, Faculty of Tourism, Department of Tour Guiding,
Izmir, Turkey.
• E-mail: oter@hotmail.com
• GSM: 0090-5326237832
• For more:
• http://turizm.ikc.edu.tr/akademik-kadro/zafer-oter
http://kisi.deu.edu.tr/zafer.oter/
http://tr.linkedin.com/pub/zafer-oter/a/746/852
18.04.2015
Dr.
Zafer
Oter.
International
Tourism
Forum:
Sofia-Bulgaria
34

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Tourism_in_Turkey_outgoing Turkish visitors.pdf

  • 1. «Tourism in Turkey within the context of the cross-border relations and role of the neighboring countries for the development of a balanced tourism demand" Assoc. Prof. Dr. Zafer ÖTER İzmir Katip Çelebi University, Faculty of Tourism Department of Tour Guiding, İzmir, Turkey. 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 1
  • 2. TR and neigbours 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 2
  • 3. Current Outlook of Turkish Tourism Top 10 countries whose residents provided the most visits to Turkey (2012 est.) Country Number Germany 5.0 million Russia 3.5 million United Kingdom 2.4 million Bulgaria 1.5 million Georgia 1.4 million Netherlands 1.2 million Iran 1.1 million France 1.0 million United States 0.8 million Syria 0.7 million 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 3 Neighbours: 8.2 million (44%), EU: 9.6 million (52%), USA: 0.8 million (4%)
  • 4. ArrivalstoTurkey 1998-2014(Turkstat,2015) Year Arrivals 1998 9,750,000 1999 7,460,000 2000 8,000,000 2001 10,400,000 2002 12,800,000 2003 13,300,000 2004 16,800,000 2005 21,200,000 2006 18,500,000 2007 23,340,911 2008 26,336,677 2009 27,077,114 2010 28,632,204 2011 31,456,076 2012 31.782.832 2013 34,910,098 2014 36,837,900 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 4
  • 5. Arrival toTRbymodeoftransport(Turkstat,2015) • Air: 26.794.191 • Rail: 24.460 • Land: 7.573.826 • Sea: 632.115 • Daytripper (excursionist): 1.813.308 • Total: 36.837.900 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 5
  • 6. TURKISH CITIZENS TRAVELLING ABROAD YEARS MILLION TRAVEL 1975 1,3 1980 1,7 1990 2,9 1993 3,3 1994 3,4 1995 3,9 1996 4,2 1997 4,7 1998 4,6 2000 5,3 2001 4,9 2002 5,1 2003 5,9 2004 7,2 2005 8,2 2006 8,2 2007 8,9 2008 9,8 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 6
  • 7. TR Border gates • 27 land • 7 rail • 60 maritime • 50 air • Total : 144 border gates (87 with customs directorate) • Total customs directorate 155 of which 18 are inactive, 137 are active. 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 7
  • 8. Number of border gates (TR, 2015) Customs directorate serving to border gates (TR, 2015) Land 27 26 railway 7 7 maritime 60 43 air 50 11 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 8
  • 9. land 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 9
  • 10. rail 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 10
  • 11. maritime 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 11
  • 12. air 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 12
  • 13. 1-Syria-TR • TR>Syria : exemption (90 days) for regular / special / service / diplomatic passports in every 6 months. • Syria>TR : All passports exempted from visa for 90 days. • Visitor traffic from Syria to TR: • 1996: 92.033 (1 %) • 2004:195.597 (1 %) • 2014: 1.176.490 (3.1 %) (+ 500% increase in 10yrs > 50% pa) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 13
  • 14. • TR>Russian Federation: Regular passport /special passport /service passport holders exempted from visa in 6 months maximum 90 days total, and max. 30 days for each tourism or business visit. • Diplomatic passport holders: 90 days visa exemption. • Russian Fed. > TR: Regular / special / service passport holders max. 60 days exempted for business and tourism visits. • Diplomatic passport holders: 90 days visa exemption. • Visitor traffic from Russia to TR: • 1996: 1.237.557 (14 % of total) • 2004: 1.603.372 (9 % of total) • 2014: 4.479.049 ( 12% of total) (179% increase in 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 14 2-Russian Fed. -TR
  • 15. 3-Turkish Republic of Northern Cyprus-TR • TR>TRNC: All passports exempted from visa. • TRNC>TR : All passports exempted from visa. • Visitor traffic from TRNC to TR: • 1996: 91.370 (1%) • 2004: 121.002 (1%) • 2014: 227.612 (1%) (close to 100% increase in 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 15
  • 16. 4-Iran-TR • TR>İran: All passport holders exempted 90 days from visa . • İran>TR : All passport holders exempted 90 days from visa . Visitor traffic from Iran to TR: • 1996: 379.003 (4%) • 2004: 631.522 (3.5%) (66% up in last 8yrs) • 2014: 1.590.664 (4,3%) (151% up in last 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 16
  • 17. 5-Irak-Tr • TR>Irak: All passport holders need visa. Possible to obtain visa at border gates. • Irak>TR : Regular and official passport holders need visa. Regular passport holders may get 30 days valid single entrance visa at certain border gates or from website www.evisa.gov.tr . • Visitor traffic: from Irak to TR: • 1996: 14.137 (-1%) • 2004: 111.819 (1%) (692% increase in last 8 yrs) • 2014: 857.246 (2,3%) (672% increase in last 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 17
  • 18. 6-Georgia-TR • TR>Georgia: All passport holders exempted from visa for 90 days. • Georgia>TR: All passport holders exempted from visa for 90 days. • Visitor traffic from Georgia to TR: • 1996: 116.709 (1%) • 2004: 235.143 (1%) (102% up in last 8yrs) • 2014: 1.755.289 (5%) (646% up in last 10yrs = 1.5 mn. New visitors) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 18
  • 19. 7-Armenia-TR • TR>Armenia: All passport holders are subject to visa. Regular passp. Holders may obtain visa at border gates if entered from airport. • Armenia>TR: All passport holders are subject to visa. Regular passp. Holders may obtain visa max. 30 days for tourism visit via website www.evisa.gov.tr or consulates/embassies. • Visitor traffic from Armenia to TR: • 1996: 5.345 (-1%) • 2004: 33.097 (-1%) (560% up in last 8 yrs) • 2014: 67.198 (-1%) (103% up in last 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 19
  • 20. 8-Bulgaria-TR • TR>Bulgaria: Regular passp. subject to visa. Special passports exempted from visa for 90 days in 6 months period from the entrance. Diplomatic and service passport holders exempted from visa for 30 days. Bulgaria>TR: Diplomatic and service passport holders are exempted from visa up to 30 days for tourism and official visits, and as transit passengers. Regular passport holders are exempt from visa for 90 days for tourism visits. • Visitor traffic from Bulgaria to TR: • 1996: 139.648 (1,6% of total arrivals) • 2004: 1.310.640 (7,5%) (842% increase in 8yrs) • 2014: 1.693.591 (4,6 %, despite 29 % increase in visitor number in 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 20
  • 21. 9-Azerbaijan-TR • TR>Azerbaijan: Regular passp. Holders are subject to visa. Special/service/diplomatic passp. Holders exempt from visa for 90 days. • Azerbaijan>TR: Regular passp. Holders are exempt from visa for 30 days. Sepcial/service/diplomatic passp. Holders exempt for 90 days. • Visitor traffic from Azerbaijan to TR: • 1996: 100.249 (1%) • 2004: 330.313 (2%) (230% up in last 8yrs) • 2014: 657.684 (2%) (99% up in last 10 yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 21
  • 22. 10-Greece-TR • TR>Greece: Regular passp. Are subject to visa. Diplomatic/service/special passp. Are exmpt from visa. Greece>TR: Official and regular passp. Holders are exempt from visa. Greek drivers carrying passengers or freight are subject to visa. • Visitor traffic from Greece to TR: • 1996:147.553 (2%) • 2004: 491.300 ( 3%) (234% increase in 8 yrs) • 2014: 830.841 (2,2%) (70% increase in 10yrs) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 22
  • 23. The same period:Changesin arrivalsfrom majortouristmarkets of Turkey • Ger: 1996: 2.119.086 (25% share) • Ger: 2004: 3.985.141 (23% share) (88% increase in 8yrs= 11%pa) • Ger: 2014: 5.250.036 (14% share) ( 31% up in last 10 yrs=3%pa ) • UK 1996: 716.978 (8% share) • UK 2004:1.398.412 (8% share) (95% up in last 8yrs= 12%pa) • UK2014: 2.600.360 (7% share) (85% up in last 10 yrs=8,5%pa) • HOL 1996: 210.245 (2,5% share) • HOL 2004: 1.199.474 (7% share) (470% up in last 8 yrs= 58%pa) • HOL 2014: 1.303.730 (3,5% share) (9% up in last 10 yrs= 0,9%pa) • USA 1996: 344.619 (4% share) • USA2004: 289.290 (1,6% share) (-16% down in last 8 yrs = 2%pa) • USA 2014: 784.917 (2,1 %) (170% up in last 10yrs = 17%pa) 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 23
  • 25. Stability in economy and politics 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 25
  • 26. Gas pipelines 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 26
  • 27. Energy routes 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 27
  • 28. Energy corridors 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 28
  • 29. 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 29 Cultural/historical heritage in a large geography
  • 32. New routes of Turkish Airlines 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 32
  • 33. Turkish Soap Operas and Movies 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 33
  • 34. Thank you. • Assoc. Prof. Dr. Zafer ÖTER İzmir Katip Çelebi University, Faculty of Tourism, Department of Tour Guiding, Izmir, Turkey. • E-mail: oter@hotmail.com • GSM: 0090-5326237832 • For more: • http://turizm.ikc.edu.tr/akademik-kadro/zafer-oter http://kisi.deu.edu.tr/zafer.oter/ http://tr.linkedin.com/pub/zafer-oter/a/746/852 18.04.2015 Dr. Zafer Oter. International Tourism Forum: Sofia-Bulgaria 34