2. YJT Value Proposition
Accelerate Profits Reduce Fixed Costs & Operational Risk
Traditional Model: Optimized Model:
Time Decay of Ideas Fluctuating IT Workload Fluctuating IT Workload
with Static IT Staff with Fluctuating IT Staff
IT IT
Implemented with Staffing Staffing
Profit YJT’s Focused Help Original IT
Needs IT Staff Needs Staff
Optimal IT
IT Staff
Implemented Workload
Internally
Time in Days Time Time
(Over Hours, Days, Months, or Years) (Over Hours, Days, Months, or Years)
Money You Can Inefficient Use Supplement IT Staff YJT Managed
Make by Risk of Capital on Services
Implementing Operations, Projects, Reduces Cost
Earlier or Emergencies
3. Support
Monitoring
Service
Service
Maintenance
Desk
Desk
Asset
Asset
Management
4. Service Desk
Superior service available around the clock
Delivering 24x7 access to world-class technical support with
an in-depth understanding of complex financial services
systems
Responding to monitoring alerts and/or ad-hoc requests via
phone, email, or IM
Resolving incidents from minor questions to highly
critical, business impacting issues
Addressing requests that range from telephone support to
dispatching an engineer to troubleshoot issues on site
Providing incident escalation and trend reporting to address
the root cause of issues
5. Service Desk
Service Desk Process
Email
• Stand-Ups
Phone • Resolve / • Incident • Problem
Escalate Management • Change Management
Immediate
Intra-day Daily Control Continually
Response • Create • Communicate • Reports
• Post-
Instant Ticket • Document • Dashboards
Mortems
Messaging
Automated
Alert
6. Service Desk
Alert Criticalities and Priorities
Cat 1 (Critical)
– Primary business function is stopped. Workaround is unavailable.
Significant financial impact. Immediate response and action
required.
Cat 2 (High)
– Primary business function is severely degraded. Workaround is
available.
Cat 3 (Medium)
– Critical business function degraded. Workaround is not
necessary.
Cat 4 (Low)
– Non-critical business function is degraded.
Cat 5 (Informational)
– Questions or concerns.
7. Service Desk
Weekly Status Reports
Get a weekly summary of
your IT support
Status of your issues and
alerts
Overview of your
environment’s Maintenance
Gain a better understanding
of the needs and demands
of your IT infrastructure
8. Monitoring
Take advantage of our
premier monitoring
capabilities
Reduce your downtime
Improve your system’s
performance
Enjoy the peace of
mind of 24x7
monitoring
Utilize YJT’s client
portal- visibility into
your systems and
business
9. Asset Management
Lifecycle management of IT assets
Contract tracking and management
License tracking and management
Full inventory of your hardware and software
assets
Central location to deliver applications to all
workstations and servers
Centralized patch management
Multiple remote control methods to fix server
and workstation issues
10. Maintenance
Proactively manage your
environment
Prevent Issues and problems
before they happen
Bi-weekly, monthly, and
quarterly reviews and checks
for your
servers, workstations, network
ing devices, back-ups, and
UPS
11. Consulting
Systems
Networking Storage
Systems Business
Integration Solutions
12. Systems Solutions
Systems Infrastructure Implementation
Systems Architecture Assessment
Backup/Compliance
Market Data Infrastructure Design
and Implementation
High Performance / Parallel / Grid
Computing
New Office Build-outs
13. Storage Solutions
•New enterprise storage system design and implementation
Storage
Infrastructure •Existing storage system optimization
Implementation
•Storage consolidation / centralization / replication
•Recommendation for storage optimization, consolidation, and virtualization
Storage
Architecture •Validation of optimal storage networking topology for performance and availability
Assessment
•Risk Assessment / Risk Mitigation plan
•Review data center capacity and project growth opportunities and challenges
Datacenter
Consolidation / •Consolidate legacy servers through hardware changes, virtualization, and co-location
Review
•Review server lifecycle and implement hardware depreciation and replacement cycles
•Evaluation of appropriate datacenter / co-location per client needs
Datacenter / •Determine hardware needs and fully map power, cooling, and business continuity
Co-location
•Design and implement datacenter / co-location server infrastructure
15. Business Solutions
Office Move & Build Versus Buy Business Analysis
Project Organizational
Build-Out Analysis & Vendor & Requirements
Management Structure Design
Coordination Selections Documentation
Determine Managing all third-
Defining and Current and future
whether a re- party vendor Weighing costs
communicating state process
organization would communications and benefits
project scope flows
be beneficial and coordination
Assessing building
Managing all
Craft optimal a custom solution
Clarifying project technology-related Use case
organizational vs.
requirements aspects of the documentation
structure buying/licensing a
project
third-party product
Plan and execute Coordinating all
Evaluating vendor
Project scheduling changes required facilities-related Functional
solutions & client
and budgeting for re-organization aspects of the specifications
requirements
process project
Ensure employee
Issue support Determining the
Technical
management and throughout the re- most beneficial
requirements
resolution organization product
process
Contract
management
