This document discusses user experience design and provides guidance on conducting user research and testing. It recommends studying people in natural settings to understand their needs, clarifying issues through stakeholder interviews, and gaining insights from techniques like cultural probes, participant observation, and user panels to refine solutions.

1. photo is taken by Mike Baird

2. User Experience
Wikipedia

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Study people and
their activities in
Clarify current a natural setting
issues and opportu-
nities; reach
a common ground
portfolio
analysis
user panel
cultural
probe
participant
observation
tinkering
expert
review
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content
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8. Usable
Useful Desirable
Valuable
Findable Accessible
Credible

9. photo is taken by Or Hiltch

10. photo is taken by Or Hiltch

13. photo is taken by joost j. bakker

14. photo is taken by joost j. bakker

16. 5
4
3
2
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17. photo is taken by Richard Moross

20. YES NO

21. photo is taken by Mike Baird

22. Delivery / Product
Deliverable

23. Deliverable

24. Deliverable

33. Delivery / Product Deliverable

34. Delivery / Product Deliverable

35. Delivery / Product > Deliverable

36. YES NO

37. photo is taken by Matt MacGillivray

38. photo is taken by Matt MacGillivray

39. Goal
photo is taken by Fernando Mafra

40. Share
photo is taken by Tambako the Jaguar

41. Solution
photo is taken by hanspoldoja

42. Roadmap
photo is taken by Stuart Richards

43. photo is taken by Matt MacGillivray

44. Goal
photo is taken by Fernando Mafra

45. photo is taken by Banalities

46. Bad
photo is taken by Banalities

47. Good
photo is taken by Banalities

48. Define
photo is taken by Wonderlane

49. Google Calendar
from Carl Sjogreen, product manager

50. Define
photo is taken by Wonderlane

51. Share
photo is taken by Tambako the Jaguar

52. UX Culture
photo is taken by See-ming Lee

53. Ask

54. Skill

55. Feedback
photo is taken by marya

56. Metrics

57. photo is taken by Mike Baird

58. photo is taken by avinash singh

59. Gross National Happiness

64. The State of the Internet

67. Website + Access

68. People + Happiness