Microsoft Dynamics Customer Relationship Management (CRM) is a fully integrated solution suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.

1. Microsoft Dynamics CRM @ YASH
Power your customer service, marketing and
sales productivity with Microsoft Dynamics™
Customer Relationship Management
Become a Dynamic Business
Microsoft Dynamics Customer Relationship Management (CRM) is a fully integrated solution
suite with marketing, sales, and service capabilities that are fast, familiar, and flexible,
helping businesses of all sizes to find, win, and grow profitable customer relationships.
Microsoft Dynamics CRM platform puts key business information at your fingertips.
The return-on-investment figures say it all. According to Forrester Research, Microsoft
Dynamics®
CRM 2011 delivers an average 243% ROI and a payback period of 4.1 months.*
As a multi-level Microsoft partner, YASH TechnologiesTM
delivers comprehensive solutions
for your CRM needs, from licenses, consulting, and implementation, to full lifecycle
support. YASH allows you to continuously improve competitiveness, customer service, and
cost savings due to higher efficiency.
*‘Microsoft Commits To ERP In The Cloud’ Forrester Research, Inc., May 11, 2011

2. Support Key Business Processes Across Your Enterprise with Microsoft CRM
Available on-premise or on-demand (SaaS), Microsoft Dynamics CRM combines the power
of productivity with ease of use.
Feature Benefits
Marketing • Automate tasks, ensure consistent follow-up and enable
greater synergy with sales
• Target the right prospects and direct more
impactful communications
• Track KPIs and return on investment with real-time
dashboards and data visualization
Sales • Manage sales pipeline with offline support and robust
mobile device solutions
• Lead to Cash Visibility drives sales excellence and
revenue with every interaction
• Instantly track sales quotas at individual, team, territory
and organization levels
Service • Expedite approvals, streamline escalations and improve
customer service response time
• Track details of every customer interaction, including
offers, order, contracts and cases
• Manage cases, service contracts, FAQs and more with
embedded MS SharePoint document
management capabilities
XRM • Rapid customizations enhance the value of
all relationships
• Configure rules, processes and workflows for better
business insight
• Systems management delivers superior scalability
and performance

3. A 360° customer view results in an organization that is united and collaborative. With
a streamlined user interface, wizard-based tools, and close integration with Microsoft
Office, Microsoft Dynamics CRM works the way your employees work. It’s an adaptable
and affordable CRM system that can grow and change with your business needs.
YASH offers a comprehensive services portfolio around the full Microsoft Dynamics CRM
suite including:
• Licenses
• CRM strategy development
• Roadmapping
• Implementation and upgrades
• User research and assessment to ensure high adoption rates
• Multi-channel strategy, design, and integration
• E-Business and web solutions
• Package evaluation, selection, customization, deployment, integration,
and ongoing management
Marketing
Sales Service
xRM
Actio
nable Business Intelli
gence
OnPremise/
On-Demand
Flexible Deployment
Service -Oriented
Architecture
Configurable
Business Processes
360
Customer
View
Email
Phone
Fax Web
Mail
Point
of Sale
Face to Face
Full CRM Suite
capabilites and
application
flexibility
- Interactions
- Marketing
- Sales
- Service
- xRM
- Business
Process
- SOA
- Flexible
Deployment
Microsoft Dynamics CRM Suite
Configure/
Customize
Department/
Enterprise
Single-Tenant/
Multi-Tenant

4. About YASH Technologies
YASH Technologies focuses on customer success. As a leading technology services and
outsourcing partner for medium and large global customers, we leverage technology
and our flexible delivery models to drive performance and business value throughout a
customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic
view of our customers that extends beyond delivery. This approach integrates enterprise
solutions and services, proprietary best practice offerings, strategic application and
maintenance outsourcing, as well as consulting and integration services. YASH is a SEI
CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters
and regional sales and development offices spread across three continents.
MS-CRM-BR-0712
© 2012 YASH Technologies. All rights reserved. Referred products/ a services may be registered trademarks of belonging companies.
YASH Technologies www.yash.com/contactus
Global Presence - USA | EU | APAC • California | Iowa | Massachusetts | Missouri | New York
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India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-426-1234
Rely on YASH Technologies as Your Experienced Partner
As a Microsoft Gold Partner, YASH offers extensive expertise in MS technologies for
customer relationship management, application development and excellence in areas
such as E-Business, Enterprise Portals, Content Management, Mobility, Data Warehousing,
Enterprise Security, and ERP. We extend our technology disciplines with core competencies
in strategy, life cycle development, and program management. YASH provides industry
standard best practices with well-engineered execution frameworks. Our methodology is
customer centric and transforms business processes with fast and easy deployment.
Contact us at info@yash.com for a quote or demonstration of Microsoft Dynamics
CRM today!