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The Art of the Possible Event - The Reality


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View the "Your Journey to the Coud" presentation by UXC Eclipse from our recent 'The Art of the Possible'. Hosted across Australia, our Microsoft Dynamics 365 event explores how to navigate, rethink, and optimise for a digital-first world with Dynamics 365.

In our The Reality segment, we reveal existing customer case studies and how these businesses have transformed their operations since moving to the cloud.

At UXC Eclipse, we can make business transformation simple for you – by defining what the Microsoft intelligent business cloud really means to your business.

It doesn’t have to be complicated. With our Dynamics 365 solutions, we will deliver the most compelling, most complete offering that brings together the features and functions you’re looking for across your organisation combined with your choice of cloud, hybrid or on-premise.

For more information, go to:

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The Art of the Possible Event - The Reality

  1. 1. The Reality
  2. 2. Tourism Australia
  3. 3. Company/Solution Stats: • Australian Government agency promoting tourism to Australia • Active in 17 international markets • Active in advertising, PR, media, trade shows, industry and consumer promotions, research • Offices: Europe (4), Asia (6), North America (2), South America (1), Oceania (2) • Best of breed ERP deployed within six months • Improved business efficiencies and timeframes • Central location to perform day-to-day tasks • Consistent and simple user interface • Transition to extensible cloud-based architecture • External and internal collaboration & communication • Microsoft Dynamics AX • Microsoft Dynamics CRM Online 2016 • Office 365 • SharePoint Online • Microsoft Azure Integration Layer • Skype for Business Customer Results/BenefitsSolution Tourism Australia
  4. 4. • Strategic Review and Roadmap • ERP and CRM Replacement / Upgrades • Cloud Infrastructure / Touch-enabled devices • Office 365/Azure Deployment – SharePoint Online with Metro Interface – Custom applications development in Azure – Integration (Dynamics AX, Dynamics CRM, AD, Other) • Ongoing support and maintenance Digital Transformation
  5. 5. SOLUTION MAP Enterprise Solution Architecture graphically detailing the relationship between systems, their business function, and business roles that utilise these systems within the organisation. SOLUTION ROADMAP The Solution Roadmap gives a clear and defined path to transition to the future state as defined by the Enterprise Strategic Review. Each step is identified and an approximate timeframe provided. RECOMMENDATIONS The recommendations are the substantive core to the review they are focused on focused on address the required outcomes that where agreed during the process of defining clear objectives for the engagement. RISK ANALYSIS Including mitigations which are linked to both the proposed recommendations and transition challenges. EXECUTIVE BRIEFING PACK Provides a high-level overview of the Enterprise Strategic Review but aimed at the executive level. A DIRECTION FOR THE FUTURE In our experience the information provided in the ESR will remain a valuable tool for you in to the future. It is an essential reference document when discussing any transformation in your organisations business infrastructure and is especially useful at budget review periods. As Is Architecture Challenges/Risks Recommendations/ Opportunities To Be Architecture Roadmap Strategic Review
  6. 6. Solution Map 0 – 6 Months +
  7. 7. + Solution Map – Medium Term
  8. 8. + Solution Map- The Future
  9. 9. Target Solution Map - Simplicity
  10. 10. MyTA
  11. 11. Projects / Teams
  12. 12. Excellence in Enterprise Social Award featuring Tourism Australia “Australians have adopted cloud faster than any other country. We are in the middle of a transformation that others have not yet started. “Microsoft and its partners’ success is completely intertwined. Our partners’ success is our success. These are really tightly contested awards and each of the winners should feel incredibly proud of their achievements.” Pip Marlow, Managing Director, Microsoft Australia Microsoft Partner of the Year 2015
  13. 13. Beyond Bank
  14. 14. Video Case Study
  15. 15. Beyond Bank Company/Solution Stats: • 240,000 customers • 49 branches • Access to over 3,000 rediATM’s • 600 staff. • Replacement of aging CRM software • Robust solution supporting growth • Independent network infrastructure • Successful Proof of Concept to Community Business Unit created Business Process efficiencies • Full solution gone live • Improved ability to perform business processes • Increased marketing capability for new products and sales • Microsoft Dynamics 365 • Microsoft SharePoint Integration • Microsoft Dynamics Marketing • Microsoft Dynamics Social Engagement • Microsoft Azure Service Bus • Microsoft Azure Integration Layer • Skype for Business • XperiDo Template Management • AbleBridge Editable Grids Customer Results/BenefitsSolution
  16. 16. Previously
  17. 17. 360° View Customer ID Profile CBS OFFER Credit Card OFFER Credit Card ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control YesYes
  18. 18. 360° View Customer ID Profile CBS OFFER Credit Card OFFER Credit Card ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control
  19. 19. Sales Dashboards Consistent Business Processes
  20. 20. CRM Integration Architecture
  21. 21. Implementation Strategy May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Sprint 1 Sprint 6Sprint 5Sprint 4Sprint 3Sprint 2 Sprint 7 Improved Community Sales pipeline Customer & Banking Account screen customisation Part 1 integration requirements Broker Management Product catalogues architecture Access & loan security screen customisation System security architecture Part 2 integration requirements Business Banking Complaints & dispute resolution Community completion Relationship, customer contact & retention activities Wealth Referral pipeline Service activities Activities, customer communicat’n records & templates Goal metrics Sprint 10Sprint 8 Sprint 9 Personal Banking Sales pipeline Customer onboarding Insurance Referral pipeline Data migration Testing Sprint 11 Marketing Dynamics Wealth planning & development Infrastructure – Authentication & Skype Deployment Outlook Sharepoint Community Proof of Concept Business Launch Community Launch Broker Launch CRM Branch
  22. 22. Excellence in Cloud Customer Relationship Management Award (featuring Beyond Bank Australia) “These awards represent the best and brightest of our Partners who are working every day to help transform Australian businesses with Microsoft technology.” Pip Marlow, Managing Director, Microsoft Australia Microsoft Partner of the Year 2016
  23. 23. EFIC: Australian Export Finance
  24. 24. Efic: Australian Export Finance Company/Solution Stats: • Australian Government export credit agency • Operate on a commercial basis and partner with banks to provide financial solution • Required a online loan application solution to assist small and medium enterprises (SMEs) that are exporters within a short time frame • Easy to use interface for end users • Increase application submission numbers • Dramatically reduce application to settlement timeframes • Scalable solution based on users demands • Fully integrated end-to-end processes and solution • Azure Platform as a Service Solution Azure SQL Azure Websites Azure Cloud Services B2C Authentication Multi-Factor Authentication Azure KeyVault Azure Storage Customer Results/BenefitsSolution
  25. 25. Efic - Solution Utilising all PaaS Services: • Azure SQL • Azure Websites • Azure Cloud Services • B2C Authentication • Multi-Factor Authenication • Azure KeyFault • Azure Storage
  26. 26. Efic - Solution • A fully hosted, secure, authenticated turn-key solution – which includes: • Customer centric, initiated portal for the online loan originations questions • Payment Gateway – to collect fees • CRM Integration • Automatically generated and pre populated correspondence:  Indication letter  Summary of the application  Final letter of offer  Banker’s letter
  27. 27. Efic: Australian Export Finance
  28. 28. Start your Digital Transformation today! Contact UXC Eclipse for more information. Next Steps… |