About DS/CX - Yaniv Michaeli
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About DS/CX - Yaniv Michaeli
- 1. DS | CX DS | CX
- 2. DS | CX DS | CX Yaniv Michaeli UX guide & mentor Creating digital experiences since 1998 Lead the UX groups @ Netwise & Matrix
- 3. DS | CX Model of thought
- 4. DS | CX Why? How? What? Digital Customer Experience Research Strategy Concept Person Need Situation
- 5. DS | CX Strategy DS | CX Technology Customer Operations
- 6. DS | CX Peaks & Valleys It’s all about emotions
- 7. DS | CX Choose Pay Wait Receive Service
- 8. DS | CX Choose Pay Wait Receive Service
- 9. DS | CX Wait Pay Choose Receive Service
- 10. DS | CX Wait Pay Choose Receive Service
- 11. DS | CX Wait Pay Choose Receiv e Receive Service Wait Pay Choose Receive Service
- 12. DS | CX Project flow
- 13. DS | CX Brief: vision & goals Research: customer needs Research: market reference
- 14. DS | CX IDEA IDEA IDEA Concept
- 15. DS | CX Design and Interaction Content Story
- 16. DS | CX Thank you yaniv.michaeli@gmail.com 972-52-6008006