About DS/CX - Yaniv Michaeli

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Yaniv Michaeli

A short methodology preview.

Design

DS | CX DS | CX
Yaniv Michaeli
UX guide & mentor
Creating digital experiences since 1998
Lead the UX groups @ Netwise & Matrix

DS | CX
Why? How? What?
Digital
Customer
Experience
Research
Strategy
Concept
Person
Need
Situation

DS | CX
Strategy
DS | CX
Technology
Customer
Operations

DS | CX
Peaks &
Valleys
It’s all
about
emotions

DS | CX
Wait
Pay
Choose
Receiv
e
Receive
Service
Wait
Pay
Choose
Receive
Service

DS | CX
Brief: vision & goals
Research: customer
needs
Research: market
reference

DS | CX
Design and
Interaction
Content
Story

DS | CX
Thank you
yaniv.michaeli@gmail.com
972-52-6008006

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About DS/CX - Yaniv Michaeli

1. DS | CX DS | CX

2. DS | CX DS | CX Yaniv Michaeli UX guide & mentor Creating digital experiences since 1998 Lead the UX groups @ Netwise & Matrix

3. DS | CX Model of thought

4. DS | CX Why? How? What? Digital Customer Experience Research Strategy Concept Person Need Situation

5. DS | CX Strategy DS | CX Technology Customer Operations

6. DS | CX Peaks & Valleys It’s all about emotions

7. DS | CX Choose Pay Wait Receive Service

8. DS | CX Choose Pay Wait Receive Service

9. DS | CX Wait Pay Choose Receive Service

10. DS | CX Wait Pay Choose Receive Service

11. DS | CX Wait Pay Choose Receiv e Receive Service Wait Pay Choose Receive Service

12. DS | CX Project flow

13. DS | CX Brief: vision & goals Research: customer needs Research: market reference

14. DS | CX IDEA IDEA IDEA Concept

15. DS | CX Design and Interaction Content Story

16. DS | CX Thank you yaniv.michaeli@gmail.com 972-52-6008006

About DS/CX - Yaniv Michaeli

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