User Experience Runway - Moving UX into Agile Development Upstream

XBOSoft
XBOSoftCEO at XBOSoft
XBOSo&	
  Webinar	
  Series	
  2014	
  
Webinar
April 10 2014 1.00 PM EST
You are at the right
place, it’s almost
time….10 minute
countdown
1	
  
UX RUNWAY –
PULLING QUALITY
FORWARD
Webinar: April 10, 2014
Natalie Warnert and James Schmittler
Housekeeping	
  
	
  
•  Everyone	
  except	
  	
  the	
  speaker	
  is	
  muted	
  
•  QuesAons	
  via	
  the	
  gotowebinar	
  control	
  on	
  the	
  right	
  side	
  of	
  your	
  
screen	
  
•  QuesAons	
  can	
  be	
  asked	
  throughout	
  the	
  webinar,	
  we’ll	
  try	
  to	
  fit	
  
them	
  in	
  when	
  appropriate	
  
•  General	
  Q	
  &	
  A	
  at	
  the	
  end	
  of	
  the	
  webinar	
  
•  You	
  will	
  receive	
  info	
  on	
  recording	
  and	
  slides	
  a&er	
  the	
  webinar	
  	
  
AGENDA
•  Introduction
•  What is UX?
•  What is UX Runway? How to integrate Scrum
•  Benefits of UX Runway
•  Real life examples of before/after implementation
•  Questions
XBOSo&	
  Webinar	
  Series	
  2014	
   4	
  
XBOSoft info
•  Founded in 2006
•  Dedicated to software quality
•  Software QA consulting
•  Software testing services
•  Offices in San Francisco, Beijing, Oslo and
Amsterdam
Host
•  Phil Lew
•  CEO, XBOSoft
•  www.xbosoft.com
•  @philiplew
•  philip.lew@xbosoft.com
•  Currently in Baltimore at
the Quest Conference
•  Next week in New Orleans
at STPCON
•  STAREAST in May in
Orlando
XBOSo&	
  Webinar	
  Series	
  2014	
   6	
  
Natalie Warnert
•  CSM, PSM I
•  Six Sigma Yellow Belt
•  ScrumMaster/Agile Coach –
Surescripts
•  Thomson Reuters
•  Travelers Insurance
•  Email: info@nataliewarnert.com
•  Website: nataliewarnert.com
•  Twitter: @nataliewarnert
XBOSo&	
  Webinar	
  Series	
  2014	
   7	
  
James Schmittler
•  Graduate	
  studies	
  in	
  HCI	
  
•  8	
  years	
  experience	
  in	
  design	
  
•  Senior	
  User	
  Experience	
  Architect	
  
•  Thomson	
  Reuters	
  
•  Cook	
  Medical	
  
•  Envisage	
  Technologies	
  
•  Email:	
  me@jamesandthemoon.com	
  
•  Twi[er:	
  @jamesschmi[ler	
  
XBOSo&	
  Webinar	
  Series	
  2014	
   8	
  
What is UX?
•  How a person interacts with a system
•  Flow
•  Perception
•  Accessibility
•  Ease of use
•  Understanding
XBOSo&	
  Webinar	
  Series	
  2014	
   9	
  
Roles on UX team
•  User Researchers
•  Information Architects
•  Visual Designers
•  CSS Developers
•  Accessibility
XBOSo&	
  Webinar	
  Series	
  2014	
   10	
  
•  UX	
  at	
  the	
  por]olio	
  level	
  (iniAal	
  UX	
  Runway)	
  
•  Research	
  how	
  users	
  interact	
  with	
  system	
  and	
  make	
  
recommendaAons	
  
•  Development	
  of	
  user	
  personas	
  and	
  use	
  cases	
  
•  Assist	
  in	
  development	
  of	
  business	
  case	
  
•  High	
  level	
  design	
  of	
  enAre	
  system	
  and	
  interacAon	
  (vision)	
  
•  Produce	
  high	
  level	
  wireframes,	
  design	
  ideas,	
  and	
  possible	
  
prototyping	
  to	
  assist	
  in	
  planning	
  for	
  features	
  as	
  lead	
  Ame	
  
allows	
  
•  Can	
  also	
  be	
  done	
  as	
  development	
  is	
  spiking	
  or	
  doing	
  backend	
  and	
  
infrastructure	
  work	
  (IteraAon	
  0)	
  
UX’s	
  place	
  in	
  Product	
  Development	
  	
  
Por]olio	
  Level	
  
XBOSo&	
  Webinar	
  Series	
  2014	
   11	
  
UX’s	
  place	
  in	
  Product	
  Development	
  	
  
ConAnued	
  Involvement	
  
•  UX as Scrum/Agile team	
  (ongoing	
  UX	
  Runway)	
  
•  Work with Product Owner to make wireframes and
designs to help:
•  Write stories and tasks for tech teams
•  Write acceptance criteria for stories
•  Style pages appropriately & accessibly (CSS)
Leads to higher quality in the application and
more customizable design and less re-work
XBOSo&	
  Webinar	
  Series	
  2014	
   12	
  
How can all work be
completed in one iteration?
XBOSo&	
  Webinar	
  Series	
  2014	
   13	
  
UX Runway!
XBOSo&	
  Webinar	
  Series	
  2014	
  
14	
  
UX Runway – Pulling work and quality forward
in the process
XBOSo&	
  Webinar	
  Series	
  2014	
   15	
  
UX RUNWAY - Ongoing
•  Iterating ahead but on same cadence
•  Just in time (JIT) design
•  Just enough detail provided for development team to
start work
•  80-90% completion goal for wireframe/design deliverables
•  Buy	
  in	
  from	
  business	
  and	
  development	
  
•  Planned room for UX changes in current iteration
•  10% capacity
XBOSo&	
  Webinar	
  Series	
  2014	
   16	
  
How does it actually work?
•  Backlog grooming – dependencies are identified
•  UX backlog is developed, sized, and planned
•  Working sessions with Product Owners
•  Internal reviews for collaboration
•  Demos with development teams
•  Determine if designs are not feasible
•  “Finished” UX work items help to drive work,
collaboration, identify gaps, and INCREASE QUALITY
XBOSo&	
  Webinar	
  Series	
  2014	
   17	
  
UX Runway: Iteration Schedule (10 day)
•  Days 1-5: The design
•  Day 5: The rough draft
•  Days 5-7: The final touches
•  Day 7: Hand-off to development
•  Day 7-10: Last chance
•  Days 10+ (next Iteration): Start over and 10% JIT
reactionary design capacity
XBOSo&	
  Webinar	
  Series	
  2014	
   18	
  
Benefits of UX Runway
•  Higher quality finished product
•  Fewer “fire drills”
•  Less development and UX re-work
•  Faster delivery time
•  More design flexibility
•  Product Consistency
XBOSo&	
  Webinar	
  Series	
  2014	
   19	
  
Examples
XBOSo&	
  Webinar	
  Series	
  2014	
   20	
  
UX	
  Pulled	
  Forward	
  
•  Imagine	
  starAng	
  an	
  iteraAon	
  knowing	
  this	
  much	
  about	
  what	
  
you	
  are	
  building	
  
XBOSo&	
  Webinar	
  Series	
  2014	
   21	
  
Thanks
Q&A
www.xbosoft.com
@xbosoft
408-350-0508
Philip Lew
@philiplew
philip.lew@xbosoft.com
White Papers: http://www.xbosoft.com/knowledge_center/
/xbosoft
Blog: http://blog.xbosoft.com/
/xbosoft
Email: info@nataliewarnert.com
Website: nataliewarnert.com
Twitter: @nataliewarnert
Email: me@jamesandthemoon.com
Twitter: @jamesschmittler
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User Experience Runway - Moving UX into Agile Development Upstream

  • 1. XBOSo&  Webinar  Series  2014   Webinar April 10 2014 1.00 PM EST You are at the right place, it’s almost time….10 minute countdown 1  
  • 2. UX RUNWAY – PULLING QUALITY FORWARD Webinar: April 10, 2014 Natalie Warnert and James Schmittler
  • 3. Housekeeping     •  Everyone  except    the  speaker  is  muted   •  QuesAons  via  the  gotowebinar  control  on  the  right  side  of  your   screen   •  QuesAons  can  be  asked  throughout  the  webinar,  we’ll  try  to  fit   them  in  when  appropriate   •  General  Q  &  A  at  the  end  of  the  webinar   •  You  will  receive  info  on  recording  and  slides  a&er  the  webinar    
  • 4. AGENDA •  Introduction •  What is UX? •  What is UX Runway? How to integrate Scrum •  Benefits of UX Runway •  Real life examples of before/after implementation •  Questions XBOSo&  Webinar  Series  2014   4  
  • 5. XBOSoft info •  Founded in 2006 •  Dedicated to software quality •  Software QA consulting •  Software testing services •  Offices in San Francisco, Beijing, Oslo and Amsterdam
  • 6. Host •  Phil Lew •  CEO, XBOSoft •  www.xbosoft.com •  @philiplew •  philip.lew@xbosoft.com •  Currently in Baltimore at the Quest Conference •  Next week in New Orleans at STPCON •  STAREAST in May in Orlando XBOSo&  Webinar  Series  2014   6  
  • 7. Natalie Warnert •  CSM, PSM I •  Six Sigma Yellow Belt •  ScrumMaster/Agile Coach – Surescripts •  Thomson Reuters •  Travelers Insurance •  Email: info@nataliewarnert.com •  Website: nataliewarnert.com •  Twitter: @nataliewarnert XBOSo&  Webinar  Series  2014   7  
  • 8. James Schmittler •  Graduate  studies  in  HCI   •  8  years  experience  in  design   •  Senior  User  Experience  Architect   •  Thomson  Reuters   •  Cook  Medical   •  Envisage  Technologies   •  Email:  me@jamesandthemoon.com   •  Twi[er:  @jamesschmi[ler   XBOSo&  Webinar  Series  2014   8  
  • 9. What is UX? •  How a person interacts with a system •  Flow •  Perception •  Accessibility •  Ease of use •  Understanding XBOSo&  Webinar  Series  2014   9  
  • 10. Roles on UX team •  User Researchers •  Information Architects •  Visual Designers •  CSS Developers •  Accessibility XBOSo&  Webinar  Series  2014   10  
  • 11. •  UX  at  the  por]olio  level  (iniAal  UX  Runway)   •  Research  how  users  interact  with  system  and  make   recommendaAons   •  Development  of  user  personas  and  use  cases   •  Assist  in  development  of  business  case   •  High  level  design  of  enAre  system  and  interacAon  (vision)   •  Produce  high  level  wireframes,  design  ideas,  and  possible   prototyping  to  assist  in  planning  for  features  as  lead  Ame   allows   •  Can  also  be  done  as  development  is  spiking  or  doing  backend  and   infrastructure  work  (IteraAon  0)   UX’s  place  in  Product  Development     Por]olio  Level   XBOSo&  Webinar  Series  2014   11  
  • 12. UX’s  place  in  Product  Development     ConAnued  Involvement   •  UX as Scrum/Agile team  (ongoing  UX  Runway)   •  Work with Product Owner to make wireframes and designs to help: •  Write stories and tasks for tech teams •  Write acceptance criteria for stories •  Style pages appropriately & accessibly (CSS) Leads to higher quality in the application and more customizable design and less re-work XBOSo&  Webinar  Series  2014   12  
  • 13. How can all work be completed in one iteration? XBOSo&  Webinar  Series  2014   13  
  • 14. UX Runway! XBOSo&  Webinar  Series  2014   14  
  • 15. UX Runway – Pulling work and quality forward in the process XBOSo&  Webinar  Series  2014   15  
  • 16. UX RUNWAY - Ongoing •  Iterating ahead but on same cadence •  Just in time (JIT) design •  Just enough detail provided for development team to start work •  80-90% completion goal for wireframe/design deliverables •  Buy  in  from  business  and  development   •  Planned room for UX changes in current iteration •  10% capacity XBOSo&  Webinar  Series  2014   16  
  • 17. How does it actually work? •  Backlog grooming – dependencies are identified •  UX backlog is developed, sized, and planned •  Working sessions with Product Owners •  Internal reviews for collaboration •  Demos with development teams •  Determine if designs are not feasible •  “Finished” UX work items help to drive work, collaboration, identify gaps, and INCREASE QUALITY XBOSo&  Webinar  Series  2014   17  
  • 18. UX Runway: Iteration Schedule (10 day) •  Days 1-5: The design •  Day 5: The rough draft •  Days 5-7: The final touches •  Day 7: Hand-off to development •  Day 7-10: Last chance •  Days 10+ (next Iteration): Start over and 10% JIT reactionary design capacity XBOSo&  Webinar  Series  2014   18  
  • 19. Benefits of UX Runway •  Higher quality finished product •  Fewer “fire drills” •  Less development and UX re-work •  Faster delivery time •  More design flexibility •  Product Consistency XBOSo&  Webinar  Series  2014   19  
  • 21. UX  Pulled  Forward   •  Imagine  starAng  an  iteraAon  knowing  this  much  about  what   you  are  building   XBOSo&  Webinar  Series  2014   21  
  • 22. Thanks Q&A www.xbosoft.com @xbosoft 408-350-0508 Philip Lew @philiplew philip.lew@xbosoft.com White Papers: http://www.xbosoft.com/knowledge_center/ /xbosoft Blog: http://blog.xbosoft.com/ /xbosoft Email: info@nataliewarnert.com Website: nataliewarnert.com Twitter: @nataliewarnert Email: me@jamesandthemoon.com Twitter: @jamesschmittler