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1. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 1
Cisco UC/Collaboration for
Midsize Companies

2. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
 Cisco Midmarket Unified Communications Portfolio Overview
 Cisco Business Edition 6000 Solution Overview
 Cisco Business Edition 6000 Release 9.1 Enhancements
 Key Take Aways

3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Average
Customer
Size
Features/SolutionFlexibility
0-20 100-250 250-350 350-500 450-100020-50 50-100
CiscoCollaborationCloud
(CiscoWebExCloud&CiscoHCS)
Cisco Business Edition 3000
(On-premise)
Cisco Business Edition 6000
(On-premise)
Delivering Consistent End User Experience

4. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Video
(Point-to-Point)
Cisco WebEx Cisco Jabber
Customer
Collaboration
UC
Collaboration Applications
Affordable, Simple
Advanced Collaboration
Cost-Effective, Easy
Essential Communications
Cisco Business Edition 3000
Right-sized for
Cisco Business Edition 6000
Enterprise-class CollaborationRight-sized Unified Communications
UC
High-quality
Endpoints
Mobility
TelePresence
Foundational UC
WIRED
WIRELESS
Mobility
WIRED
WIRELESS
Cisco WebEx
(Cisco Cloud-hosted)
Messaging
IM & Presence
(Cisco Cloud-hosted)
Messaging
& Paging

5. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Meetings Messenger
TelePresence TelePresence
Cisco WebEx Cisco Jabber
Customer
Collaboration
UC
Collaboration Applications
Social
Partner HostedCisco Hosted
Cisco WebEx Cloud
Applications and Services Delivered Through the Partner
Cisco Hosted Collaboration Solution (HCS)

6. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6Cisco ConfidentialCisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 6
Sophistication Meets Simplicity
Cisco Business Edition 6000
Solution Overview

7. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 7
Affordable
• Lowers TCO with server consolidation for
reduced hardware footprint, power, and
cooling; serves up to 1,000 users and 50 sites
Interoperable
• Links multiple 3rd party and legacy
TelePresence devices seamlessly together to
form a true Collaboration platform
Simple
• Streamlines operations, administration, and
management with deployment flexibility
through unified provisioning
Highly-Available
 Offers optional server redundancy and
Survivable Branch (SRST) providing peace of
mind
Scalable
 Increases ROI with agility and 99% investment
protection; grows with the company
Cisco Business Edition 6000
Enterprise-Class Collaboration for
Small & Midsize Companies
Sophistication Meets Simplicity

8. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Feature-rich, Enterprise-class Collaboration
Solution Optimized for Midsize Businesses
 Large choice of devices
 Unified Messaging and Paging
 Rich Media Presence and Instant
Message
 Web Conferencing
 Customer Care
 Consistent services whether
employees work in the office or
remotely
 Capacity for up to 1,000 users, 100
contact center agents, and 50 sites
Drives lower TCO,
employee efficiency, and
business transformation
Cisco Business Edition 6000

9. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Server Virtualization
Cisco Unity® Connection
For voicemail, automated attendant
Cisco Jabber
For instant messaging, presence
Cisco Unified Attendant Console
For call routing, distribution
Cisco Unified Contact Center
Express
For customer care
Cisco Business Edition 6000
on Cisco UCS® 220 M3 TRC #3
Rack-mount Server
Cisco Emergency Responder
For emergency services
Cisco Unified Communication Manager
for call control
Cisco Prime Collaboration
For day 1, day 2+ management
All virtual machine servers can be managed by their individual native GUIs.
Cisco TelePresence® Video
Communication
For H.323 interoperability, B2B
Cisco WebEx Meetings
For web conferencing
Cisco Paging Server
For point- to-point, group paging

10. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Unified CM +
Unity Connection +
Prime Collaboration
User Connect License
Bundle
Base Configuration
Unified CM +
Unity Connection +
Prime Collaboratoin
Unified Presence
Unified Workspace
Bundle
Add on-premise
IM, Presence, UC Clients  Attractive, low-entry
point starter bundles
include: Server,
application software,
virtualization software,
and collaboration
management
 Supports 5 co-resident
applications
 Spare virtual machine
can be used for
attendant console,
contact center
 High-availability with
second server

11. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
3900
Series
Basic Voice
Communications
Endpoints
Advanced
Business
Communication
Endpoints
Business
Communication
Endpoints
Advanced
Professional
Media
Endpoints
Advanced
Collaborative
Media
Endpoints
8900
Series
9900
Series
7900
Series6900
Series
Video
Personal &
Immersive Media
Endpoints
EX Series
and CTS
Systems
Cisco Jabber On Any Device
Virtualization Experience Clients
From basic to high-quality, multi-media communications enhanced viewing,
streamlined user experience.

12. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Mobility
Wired or Wireless:
Anywhere, Any time
Any device
WIRED
WIRELESS
Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.
 Single business number reach, single
voice mailbox
 Desktop pickup and Cell Phone
pickup: seamlessly move calls
between any mobile device and
desktop phones
 Single mode Wi-Fi and Dual mode
Smartphone (BYOD) support
(Android, iPhone, Nokia, Blackberry)
 Extension Mobility
 Dial via office: Place mobile calls
through Cisco Unified
Communications Manager = cost
savings
 IP Phone VPN client
Get the flexibility to effectively work
from anywhere, at anytime, on any
device.

13. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Unifying presence, IM, voice, voice messaging,
desktop sharing and conferencing capabilities
securely into one client on your desktop, mobile,
or tablet device.
All-in-one UC Application
 Presence and IM
 Voice, Video, voice messaging
 Desktop sharing, conferencing
Collaborate from Any
Workspace
 PC, Mac, tablet, smart phone
 On-premises and Cloud
 Integration with Microsoft Office
Best desktop collaboration experience with Public IM and Presence options
Cisco Jabber
One-one
One-to-few
Real-Time
Rich, Real-time
Communications

14. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Cisco Jabber for Everyone - Presence & IM
 IM and Presence available at no additional cost
 Available for all users, not only those with a
Cisco Unified IP Endpoint
 Enables all “click-to-x” user experiences
 IM client licenses at no additional cost
 Available for all users, any device - Mac,
Windows, IOS, Android, Blackberry, Web
with Jabber SDK
 Included in BE 6000 top-level SKU for ease
of ordering

15. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Cisco Unity Connection
Messaging anywhere.
Robust functions.
 Access voicemail the way you work:
anytime, anywhere.
 The way you prefer: whether from an IP
phone, mobile phone, web browser,
email client, or a desktop client.
 Respond quickly to colleagues and
partners by using speech recognition.
 Easily prioritize and manage
messages, access meetings on your
calendar, and connect to colleagues by
simply saying their names.
 Intelligently route incoming calls using
call transfer rules. Easily customizable
call screen and message notification
options.
Advanced, integrated messaging for all users
Voicemail, Integrated and/or
Unified messaging

16. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Cisco Prime Collaboration
 Streamlined – embedded, single
interface for managing subscriber
MACS and speeding infrastructure
setup and configuration
 Unified - one interface, single sign-on
 Simplified - business-process and
user-oriented
 Rapid - 1 minute or less for service
activation
 Accurate - manual and duplicate
entry errors reduction
 Role-based - delegated access for
customer MACS
Provisioning
Simplified
deployment
and
configuration

17. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Out of the Box Dial Plan
 Pre-loaded dial plan saves time,
reduces costs
 Set up uses a checkbox selection with
most common dial plans predefined for
easy and fast implementation
 Option for custom dial plan
 Usage profiles reduces time it takes to
configure assign services
 Simple & intuitive and easy to setup
Pre-configured dials plans & usage
profiles reduces deployment time,
reduces skill level required.
Usage Profiles

18. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 18
Native Call Queuing
 Ability to hold hunt pilot callers in queue while
they wait for an agent to become available
 For each hunt pilot, callers can be routed to
configurable secondary destinations
 Agents can be part of multiple hunt pilots
where queuing is enabled
 2 different options for announcements are
available:
Initial announcement
Periodic announcement
 New serviceability counters in RTMT folder
“Cisco Hunt Pilots” to monitor queue
performance
Cisco Unified CM
Subscriber
“Thank you for calling”
“Your call will be answered in the
order in which it was received”
“Please hold a moment”

19. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

20. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Hunt Group Contact CenterAttendant Console
 Customer call is
transferred to the
next extension in
the group until
answered
 “lack of
consistency
required us to
introduce a live
person”
 Customer call is
answered by an
attendant who
directs the call with
the help of a
desktop GUI
 “We were losing
sales from long hold
times, and frequent
call transfers”
 IVR self-service for
account status
 Screen pop and CRM
integration for
centralized customer
info
 Integrated reports
reveal opportunities to
improve the
customer experience

21. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Cisco Unified Contact Center Express
 Ease of ordering with single, top-level
SKU Single, includes appliance/OS
entitlement
 Discounted 5, 10, 25 agent seat license
bundles (Enhanced or Premium
configurations)
 Available with both UCL and UWL
bundles

22. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
 Automatically tracks IP phone location
 Provides emergency call routing instructions
 Identifies caller location to LECs and PSAPs
 Eliminates administration for IP phone
relocation
 Supports emergency callback
 Alerts customer security personnel to
emergency calls in progress
 Logs emergency calls and location record
changes
 Business Edition 6000 integrates with CER
on a separate MCS or UCS server
Cisco Emergency Responder

23. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23Cisco ConfidentialCisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 23
Cisco Business Edition 6000
Release 9.1 Feature Enhancements

24. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
Hybrid OEM Paging Solution
 New, innovative model: InformaCast
paging provides customers with
immediate functionality
 Basic Paging – ships standard, no license
required
 Advanced Notification – optional upgrade
with purchase of license
Special Offer! 60-day trial of Advanced
Notification is available on each
InformaCast installation
 Advanced Notification features provide a
choice of license purchase:
Perpetual- SolutionsPlus
Annual Subscription- Singlewire direct
DVD ISO includes OVA file for VM Deployment and product documentation collateral
LOCKDOWN WEATHER911

25. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
 Release 9.0 for existing and new
customers
 Migration from Cisco Unified Provisioning
Manager (UPM) 8.6
*Note: No migration from UPM-BE 9.0
 Available from Product Upgrade Tool
(PUT) with current ESW contract
 User self-care portal to allow preference
settings
 Single interface for provisioning of users
and their voice service
 Batch provisioning
 Reverse synch with native interface
 Additional applications supported in
future releases, including video
Cisco Prime Collaboration
Provisioning
Simplified
deployment
and
configuration

26. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Simplified License Management
 Cisco Business Edition 6000 system
automates user license provisioning for:
 Cisco Unified Communications
Manager
 Cisco Unity Connection
 Cisco Unified Presence
 Electronic delivery speeds license
activations
 Tool enables provisioning of exact
licenses that are required
 Easy license retrieval, tracking,
management
Cisco Enterprise License Manager 9.1

27. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Purpose-built, Advanced UC for Midsize Companies
Simple to Install, Deploy, Manage, Administer, Upgrade
Enhanced UC and Innovative Collaboration Features
Roadmap
Affordable Solution, Lowers TCO / Speeds ROI
Scalable Solution Grows with Business Strategy / Direction
Affordable. Simple. Flexible. Scalable.
Learn more: www.cisco.com/go/be6000
Contact us: be6000@cisco.com

28. Thank you.

29. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
Basic Paging
No Cost, Unlicensed
Advanced Emergency Notification
Optional, Licensed (60 day trial)
 Point to Point and Group Live Audio
Paging to / from Cisco Unified IP Phones
 Unlimited groups / zones of endpoints as
configured by administration
 Maximum of 50 endpoint devices per
group
 Paging between sites supported
(Multicast on WAN is required)
 Pre-recorded / scheduled broadcasts
(e.g., school bells / work shifts)
 Notification to Cisco Jabber IM
 Notification to Social Media
(critical for Higher Education)
 Communication with mobile / remote users
 Triggered notification to / from other
systems; M2M input / output
(panic buttons, door locks, lights, etc.)
 Integration to existing, overhead paging
systems
 Text / audio to Cisco Unified IP Phones,
other endpoints
 Broadcasts to IP speakers
 911 / emergency calls
Hybrid OEM Paging Solution
Comes pre-loaded in Cisco UCM 9.1 and Cisco Business Edition 6000 E 9.1 Systems

30. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
• Level I & II: Customer contacts Cisco TAC
• Level III: Customer contacts Singlewire
Customer
has
Basic
Paging
ONLY
• All Levels: Customer contacts Singlewire
(no TAC involvement)
Customer
has
60-day
Advanced
Notification
TRIAL
• All Levels: Customer contacts Singlewire
(no TAC involvement)
Customer
has
Advanced
Notification
License
Customer Support Options
 Simple coordinated
support structure
 Customers use
intuitive UI to easily
see their ‘status’
 Partners/customers
engage directly with
Singlewire for
Advanced Notification
support
support@singlewire.com

31. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
One Year Subscription Base Quantity Annual List Price
250 Endpoints Tier 250 $2,450
1,000 Endpoints Tier 1,000 $8,750
2,500 Endpoints Tier 2,500 $17,500
5,000 Endpoints Tier 5,000 $31,500
Unlimited Endpoints Unlimited $49,900
Advanced Notification Model Options
 Perpetual licenses are obtained from SolutionsPlus (maintenance required):
SKUs:
Annual subscription licenses are purchased directly from Singlewire
Price savings for multi-year subscriptions and include upgrades/fixes
Calculate Prices with Singlewire’s Online Calculator
http://www.singlewire.com/quote_gen/quote_form.php
 SP-INFORMACST-250= SP-INFORMACST-1K= SP-INFORMCST-2500=