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COMMUNICATION
KEYS
TEN10 HIDDEN KEYS
by tim miles
TO TEAM, TIME,
& SERVING
OTHERS
Team Engagement
Time Management
Servant Leadership
COMMUNICATION
KEYS
TEN10 HIDDEN KEYS
TO TEAM, TIME,
& SERVING
OTHERS
by tim miles
DADDY,
I HAVE A
QUESTION
by
tim
miles
“Daddy, I have a question.
Yes, Will.
How old do I have to be
to own a jetpack?
“
Will Miles
Scientist, Philanthropist, Bon Vivant
Do you need a permit to
own a raygun?
Will Miles
Scientist, Philanthropist, Bon Vivant
“
When I become a Jedi,
who decides what color
my lightsaber will be?
Will Miles
Scientist, Philanthropist, Bon Vivant
“
Do me a favor...
So how does it feel to be autistic when you are
overstimulated? It feels like: 20 cologne smells (all
people around you are wearing different things, etc.
Autistics smell all of it), like hundreds of kids
running around you asking you questions in
different languages, like you’re sitting in a chair that
is missing one leg and trying to balance it while all
that is going on, and lights flickering…too much,
hence why autistics have Meltdowns.
“
Kristina DesJardins
Author, Autist
November 20, 2005
November 21, 2005
WHATIS AUTISM?
• Qualitative impairment
in social interaction
and communication
• Restrictive and
repetitive behaviors.
October 19, 2017
10 KEYS
TO TEAM, TIME, AND
SERVING OTHERS
10 BLESSINGS
TO TEAM, TIME, AND
SERVING OTHERS
When I started counting
my blessings, my whole
life turned around.“
Willie Nelson
COMMUNICATION
KEY
1
ONEJUST
THING
COMMUNICATION
KEY1
ONE
CHANGE
COMMUNICATION
KEY1
You cannot expect someone else to
change his behavior until you’re first
willing to change your own.
COMMUNICATION
KEY1
Meet people where they are.
COMMUNICATION
KEY1
“Have you seen ______?”
COMMUNICATION
KEY
“Have you seen ______?”
1
COMMUNICATION
KEY
“Have you seen ______?”
1
COMMUNICATION
KEY1
If you’ve met one doctor,
you’ve met ‘em all…
COMMUNICATION
KEY1
If you’ve met one lawyer,
you’ve met ‘em all…
COMMUNICATION
KEY1
If you’ve met one person with autism,
you’ve met ‘em all…
COMMUNICATION
KEY1
If you’ve met one person with autism,
you’ve met one person with autism
Be kind.
Everyone you meet is
fighting a hard battle.
“
Plato
Change requires motivation.
The motivation can come
from fear or love.
The choice is yours.
“
Becky Bailey, Ph.D.
COMMUNICATION
KEY1
Observe & Point Out
What People Do Well
COMMUNICATION
KEY1
Chris Ulmer
Change your thoughts,
and you
change your world.
“
Norman Vincent Peale
COMMUNICATION
KEY2
TW
CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
How will you measure success?
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
You improve what you
MEASURE
and
REWARD
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
Rosabeth Moss Kanter
“Employee Loyalty comes from the
daily work itself, a sense of community
accepting of individuality, and constant
reminders that what employees do
matters… money is a distant fourth.”
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
1.
2.
3.
4.
Rosabeth Moss Kanter
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
1.
2.
3.
4. Money
Rosabeth Moss Kanter
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
1. Membership
2.
3.
4. Money
Rosabeth Moss Kanter
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
1. Membership
2. Mastery
3.
4. Money
Rosabeth Moss Kanter
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
1. Membership
2. Mastery
3. Meaning
4. Money
Rosabeth Moss Kanter
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY2CELEBRATE DIFFERENTLY
COMMUNICATION
KEY3
THR
CLEAR v. CLEVER
COMMUNICATION
KEY3CLEAR v. CLEVER
Literal Thinking
COMMUNICATION
KEY3CLEAR v. CLEVER
“Raining Cats & Dogs”
Spoken language is a blue sea.
Everyone else is swimming,
diving and frolicking freely,
while I'm alone, stuck in a tiny
boat, swayed from side to side.
“
Naoki Higashida
Fall Down 7 Times Get Up 8
COMMUNICATION
KEY3CLEAR v. CLEVER
COMMUNICATION
KEY3CLEAR v. CLEVER
Clarity Trumps Clever
COMMUNICATION
KEY3CLEAR v. CLEVER
Sarcasm
COMMUNICATION
KEY3CLEAR v. CLEVER
*Sarcasm*
COMMUNICATION
KEY3CLEAR v. CLEVER
Swear Jar?
COMMUNICATION
KEY3CLEAR v. CLEVER
Snark Jar
COMMUNICATION
KEY4
FOU
OVERSTIMULATED
COMMUNICATION
KEY4OVERSTIMULATED
How many of you check your phone
before you get out of bed?
WILLIPEDIA
Will Miles
7th Grade
F.C.S.
62.28%
(525)
37.72%
(318)
62.28%
(525)
37.72%
(318)
Tony Schwartz
New York Times, 11/28/15
According to one recent survey [by Adobe], the average white-
collar worker spends about six hours a day on email. That
doesn’t count time online spent shopping, searching or keeping
up with social media.
The brain’s craving for novelty, constant stimulation and
immediate gratification creates something called a
“compulsion loop.” Like lab rats and drug addicts, we need
more and more to get the same effect.
Endless access to new information also easily overloads our
working memory. When we reach cognitive overload, our ability
to transfer learning to long-term memory significantly
deteriorates. It’s as if our brain has become a full cup of water
and anything more poured into it starts to spill out.
“
We are the
most distracted
generation in
the history of
the Earth.
There's no question whatsoever that
multitasking, especially among those who do it
the most, is at the very least ineffective and at
the worst, harmful.
Basically, they are worse at most of the kinds
of thinking not only required for multitasking
but what we generally think of as involving
deep thought.
“
Dr. Clifford Nass
Stanford University
I believe that genius in the 21st
century will be attributed to people
who are able to unplug from the
constant state of reactionary
workflow ... and allow their minds to
solve the great challenges of our era.
“
Scott Belsky
CEO, Behance
COMMUNICATION
KEY4OVERSTIMULATED
COMMUNICATION
KEY5
FIV
LISTEN
COMMUNICATION
KEY5LISTEN
Have you noticed
it seems like a bazillion people
want to be heard?
But, like, maybe six want to listen?
COMMUNICATION
KEY5LISTEN
it seems like a bazillion people
want to be heard?
But, like, maybe six want to listen?
Human relationships are rich and they’re
messy and they’re demanding. And we
clean them up with technology.
And when we do, one of the things that
can happen is that we sacrifice
conversation for mere connection.
We short-change ourselves. And over
time, we seem to forget this, or we seem
to stop caring.
“
Sherry Turkle
Author, Professor - TED, February 2012
COMMUNICATION
KEY5LISTEN
PRESENCE... not presents.
COMMUNICATION
KEY5LISTEN
Listening is a MUSCLE…
COMMUNICATION
KEY6
SIX
COME TOGETHER
6COMMUNICATION
KEY
COME TOGETHER
COMMUNICATION
KEY7
SEV
PROCESS ROCKS
COMMUNICATION
KEY
SIX
PROCESS ROCKS
7
COMMUNICATION
KEY8BLACK HOLES
EIG
a
Once in a while, you get
shown the light in the
strangest of places if
you look at it right.
“
Robert Hunter
Lyricist, The Grateful Dead
COMMUNICATION
KEY9
NIN
WHAT IS NROMAL?
“Daddy, I have a question.
Yes, Will.
Am I symmetrical or
asymmetrical?“
How do I clean soap?
“
Is Dora non-fiction?
“
No, buddy.
(2 minute pause)
I think it’s historical fiction.
“
Why is it everybody wants their
children to be normal, but no
one wants them to be
average?
“
Roy H. Williams
CEO, Williams Marketing
WHAT IS NROMAL?
For it to be effective, curiosity has to be
harnessed to at least two other key traits.
First, the ability to pay attention
to the answers to your questions—
you have to actually absorb whatever it
is you’re being curious about. Second
is the ability to act.
“
Brian Grazer
A Curious Mind
Life isn’t about finding the answers.
It’s about asking the questions.
“
Brian Grazer
A Curious Mind
Jordan Mills
@JAMills1014
“
Retweeted by Thinking Persons Guide to Autism
“
For too long, we've assumed that there
is a single template for human nature,
which is why we diagnose most
deviations as disorders. But the reality is
that there are many different kinds of
minds. And that's a very good thing.
“
Jonah Lehrer
Wall Street Journal, 3/31/12
I’ve learned that every human being, with or
without disabilities, needs to strive to do their
best, and by striving for happiness you will arrive
at happiness. For us, you see, having autism is
normal— so we can’t know for sure what your
“normal” is even like. But so long as we can
learn to love ourselves, I’m not sure how much it
matters whether we’re normal or autistic.
“
Naoki Higashida
The Reason I Jump
We all have special needs.
1. Membership
2. Mastery
3. Meaning
4. Money
Rosabeth Moss Kanter
COMMUNICATION
KEY10
TEN
COMMITMENT
COMMUNICATION
KEY
1JUST
THING
10COMMITMENT
COMMUNICATION
KEY
1JUST
THING
10COMMITMENT
Change
Celebrate Differently
Clear v. Clever
Unplug
Listen
Come Together
Process Rocks
Black Holes Are Doorknobs
Recalibrate Nromal
Commitment
Every day, before
your head hits the
pillow at night…
COMMUNICATION
KEY
Any. Small. Step.
10COMMITMENT
The magic is not in
the size of your steps.
COMMUNICATION
KEY
But in the will
to just keep going.
10COMMITMENT
The magic is not in
the size of your steps.
But in the Will
to just keep going,
and in encouraging
others to do the same.
Thank you!
.
.
GetTims.Email
~3/week Saturday
Digest
.
GetTims.Email
by
tim
miles
DADDY,
I HAVE A
QUESTION

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