This document compares the marketing mix of Café Coffee Day and Mr. Beans coffee chains through a survey of 100 respondents. It finds that Café Coffee Day is preferred for its beverage selection, merchandise offered, locations, service quality, and employee customer interaction. Mr. Beans is liked for its food options, ambience, and seating comfort. While both chains offer affordable prices, Mr. Beans could improve its service model and expand its number of outlets to better compete with Café Coffee Day.

1. “ A Comparative Analysis of Marketing Mix of Café Coffee Day and Mr. Beans”

2. Introduction The research topic is comparative analysis of marketing mix between Café Coffee Day and Mr. Beans. The sample size is 100. I have made two similar questionnaire for Café Coffee Day and Mr. Beans and distributed respondent in 50-50. The purpose of survey is to find out preferences of people about marketing mix of Cafe Coffee Day and Mr. Beans café lounge.

3. Company Profile Type :Public Founded:1996 Headquarters: Bangalore, India Key people:Naresh Malhotra, Director Industry: Restaurants Products: Coffee Type :Private limited Founded: 2002 Key people: Siddharth Singh Garha, Tanmay Mukherjee,Manager Operations. Industry: Restaurants Products: Coffee Café Coffee Day Mr. Beans

4. Data Analysis Place Location Ambience Service Comfort Hygiene Music Promotion Open ended questions Product Beverages Eatables Merchandise Price Affordable Costly Too Costly

5. Product

6. Product

7. Product

8. Price

9. Place

10. Place

11. Overall service

12. Employees

13. Employees

14. Employees

15. Employees

16. Promotion The Sugar Free campaign. The Channel V- Get Gorgeous Hunt. The Himalaya Honey Campaign. Festive promotion activity like games and contest. Grand launch of Mr. Beans on 8th sep.07,they gave invitations to some club members like rotary and other groups and there was 100% discount. Participated in recent 20-20 match. Other in house games and contests. Café Coffee Day Mr. Beans

17. Findings: Product Customers have rate more for Café Coffee Day beverages. Customers have rate more for Mr. Bean’s eatables. Mr. Beans does not offer merchandise only Café Coffee Day does, 30% people rated it merchandise excellent and 70% rated it good. Price 76% customers rated Café Coffee Day as affordable and 80% customers rated Mr. Beans as affordable, so therefore in term of cost both are almost the same . Personal Café Coffee Day is rated more for appearance, politeness, fast service. Mr. Beans is rated more for cleanliness.

18. Cont. Mr. Beans is rated more for ambience with rating 9th and comfort with rating 9th. Café Coffee Day is rated more for service with rating 9th and music with rating 8th. For hygiene both Mr. Beans and Café Coffee Day are rated equal with rating 8th.

19. Conclusions & Recommendations: In total Café Coffee Day got more ratings. Café Coffee Day is more preferred by customer for many components like beverages, merchandise, locations, and service and personal. Mr. Beans is liked by customers for its food, ambience and comfort. There is a need of more outlets of Mr. Beans. Self service is a drawback of Mr. Beans.

20. Thank You