This presentation combined with a final report was the culmination of a month long project examining a new point of sale (POS) system and how it can be improved.
5. The emaginePOS Vision
I. Simple software with rich functionality that requires
minimal support to get up and running
I. A POS system which is cost effective, reliable, and
hardware independent
I. Cloud-based solution fosters growth and
development in restaurant business through new
technology
Background
11. This is our OPPORTUNITY!
To use Market Research, Field
Research, and the emagine POS
platform to bridge the gap
12. Other POS platforms had:
● Higher costs
● Unreliable cloud networks
● Hardware requirements
● Lack of flexibility (splitting/merging
tables, menu creation, etc)
Market Research
The Problem
13. Interviews with staff illuminated holes in
their POS-related workflow:
● wait times, seating system
● assigning tables to servers
● managing checks
Field Research
The Problem
14. In evaluating the platform we found:
● A simple interface
● Clean graphics
● Robust functionality
● Works anywhere
● Missing a table layout
emaginePOS Platform
The Problem
16. Proposal
Integrate a table layout system within emagine
POS with the following functionality:
● The ability to view and manage server
table assignments
● The ability to manage tables, complete
orders, and process payment using
interactive table layout on the POS
display
Our Solution
17. How Is This Going To Help?
Our Solution
● Provides a visual outline of servers’ work
areas
● Gives users the ability to visually recall a
table by location rather than order number
● Added functions for all front of house
processes - quickly combine tables, orders,
and process payments
18. We hypothesized a table
layout would INCREASE
the speed and efficiency of
the staff by 25%
20. Time is Money
Our Solution
Server speed directly affects table turnover
rate and customer satisfaction*
● Higher table turnover means more
customers served
● Satisfied customers are more likely to
return
21. Design Process
Our Solution
Started with a list of key features that MUST be present
Moved on to a separate list of “outside the box” features
Image “User” by Michael Zenaty from The Noun Project
36. Who did we test?
3 Servers*
Testing
*None of the servers worked at the same establishment
2 Hosts
1 Manager
Images: Waiter by Sebastian Langer, Lecturer by Lissette Arias, and Boss by Артур Абт from The Noun Project
37. How did we test them?
Staff were timed while performing their
normal job functions to create a baseline
*For Servers, we had them use the emagine POS
Testing
38. How did we test them?
Staff were then timed completing the
SAME tasks using our prototype
Testing
39. How did we test them?
We gathered qualitative data such as:
● Overall Impressions
● How does it meet their needs
● Satisfaction on a 5 point scale
Testing
40. What were our goals?
1. To gain perspective on the staff’s
attitude towards our Table View
interface
1. To measure the efficacy of our
interface as compared to baseline
Testing
41. Key Research Questions
1. Does our interface speed up the
process?
1. Can servers complete orders and
process payment quickly and easily?
1. Do the staff find value in using our
interface?
Testing
54. The Potential Is There!
Following an initial “learning curve” in which
participants adapted to the system,
processing time was significantly reduced
and staff rated the interface highly.
However, further testing is needed...
55. The Next Phase of Testing
● Set baselines by using the actual
emaginePOS instead of a mockup
● Simulate actual working conditions i.e. have
more than 3 open orders in the system
● If possible, test using current users of
emaginePOS
56. The Next Design Iteration
● Add table numbers to the tables in the
interface
● Allow users to access information through
various touchpoints, devices, and methods
(eg, NFC and NFC enabled devices)
● Expand upon table combine feature
o drag and drop capabilities
57. Going Forward
● Users appreciate flexibility and personalization
o Build to optimize the core workflow: Staff - (excess
time + cognitive resources) = a better experience for
staff and patrons alike
expand upon these with more detail, graphic for point ii A.
expand upon these with more detail, graphic for point ii A.
improving upon an existing system? unmet need and we are implementing a new way of doing it?
Looking into competitors, talking to staff about what is missing, values that guided our work. Emagine was looking for a table layout system, we spoke with restaurant staff and did market research to see if competitors had anything similar. From there, we decided upon a number of features to implement into the design
improving upon an existing system? unmet need and we are implementing a new way of doing it?
Looking into competitors, talking to staff about what is missing, values that guided our work. Emagine was looking for a table layout system, we spoke with restaurant staff and did market research to see if competitors had anything similar. From there, we decided upon a number of features to implement into the design
improving upon an existing system? unmet need and we are implementing a new way of doing it?
Looking into competitors, talking to staff about what is missing, values that guided our work. Emagine was looking for a table layout system, we spoke with restaurant staff and did market research to see if competitors had anything similar. From there, we decided upon a number of features to implement into the design
This is Will’s version to replace previous slide….group can decide to keep or discard.
This is Will’s version to replace previous slide….group can decide to keep or discard.
Citation? Clarify “It was our hope that the proposed layout would increase the speed and efficiency
This is Will’s version...group decides to discard or keep
This is Will’s version...group decides to discard or keep
Pictures of hostess sheets.
This is Will’s version to replace previous slide...group decides to discard or keep
This is Will’s version to replace previous slide...group decides to discard or keep
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Will’s version to replace “Rationale and Process”.....group to decide to keep or discard
Will’s version to replace “Rationale and Process”.....group to decide to keep or discard
Will’s version to replace “Rationale and Process”.....group to decide to keep or discard
Will’s version to replace “Rationale and Process”.....group to decide to keep or discard
Questions we wanted answered: Can hosts/managers view and manage server table assignments? Can servers complete orders and process payment quickly and easily?
Questions we wanted answered: Can hosts/managers view and manage server table assignments? Can servers complete orders and process payment quickly and easily?
Negative - initial “learning curve” in using prototype
I think this is something we can play up - the hosts actually did their tasks faster compared to the default method; it was only the first task that took them longer, usually because they were still getting used to using the prototype. Food for thought.
This is Will’s version to replace previous slide...group decides to discard or keep
Negative - initial “learning curve” in using prototype
- market and research showed that increasing efficiency and reliability are important to customers, with low cost and minimal service, emagine can stand out even more in a big market by doing the table layout really well
- we found an improvement in usefulness and satisfaction so there’s something here that is worth exploring
- the lack of a difference in time can be due to x and y (time, measurables, hardware requirements, tasks )limitations and they should be fixed
-refinements to the design and process should be made here and here because of what we heard/saw here and here
- you should take this to your cto knowing that there is a need for a feature like this and that developing as a core functionality like that has promise would be good
-it doesn't stop, next we would do this (eg NFC) b/c there is a need to quickly access info from whatever device or angle happens to be on hand at the moment, users appreciate flexibility and personalization
