Resdex Enhanced Security using Login OTP for sub users
Security and Compliance
Making Resdex - KYC compliant and secure
Verify Identity and the address of the person/entity to whom the services have
Each recruiter account offered by Naukri to be uniquely identifiable and verified.
Any change in the contact details needs to be revalidated in the same manner.
Prevent unauthorized access in customer accounts
Provide Mobile number validation & OTP based authentication for user login
1. New sub-user creation with
1. Old sub-user name migration to
emails with mandatory email
2. Mandatory Login OTP for sub
3. OTP based authentication for
1. Mandatory Email verification for
new sub user addition
2. Mobile number validation for sub
users – Optional
Address/PANCARD proof submission
OTP based login authentication for sub
users – Optional
1. New sub user creation with email-IDs only
2. Mandatory Email verification for new sub user addition
3. Mobile number validation for sub users – Optional
4. Address / PAN Card proof submission prior to subscription activation
New Sub User creation with email address
A super user can create a sub user with a
valid email address as username
The email address entered in username will
be used for communication as well
Mandatory Email Verification for new
• All new sub users will be needed to verify
their email address before they can login
and start using the subscriptions.
• Steps for adding a sub user –
– Super user adds a new sub user email-
– Sub user verifies the email-id
Pending Users section: Users in this section cannot login in
the Company account or use any subscriptions. This section
will be collapsed by default.
Mobile Number Optional Validation for
• User will be able to add and verify her mobile
• Super user will have the ability to add / edit mobile
number of a sub user
• Users from 2 different company accounts cannot
have the same mobile number verified
Address / PAN Card Proof submission
As per legal requirement, Know Your Customer compliance
needs verified information on client identity and address
Clients will need to upload their PAN card and Address
KYC compliance will be required before product activation
Once approved, KYC will not be needed on every
If company details are modified, then PAN card and
Address proof will need to be uploaded again
Exclusion - KYC not needed
If net revenue in current FY < INR 11450 (10K+14.5%
For clients with international country code
For trial subscriptions
In case a client has applied for PAN Card:-
Client can submit
of PAN card
Get 15 day waiver
post approval from
Re-ask Client to submit
Subscriptions will be reactivated from
ERP without extension*
The running subscriptions will be
deactivated from ERP
* Extension if any needed by the client will
have to be taken up by Account manager
directly with finance.
1. OTP based login authentication for sub users –
What is OTP based login authentication?
Users will be required to enter a One Time Password (OTP) after submitting
username/password before they can use any Naukri service.
The OTP will be sent on verified email ID and mobile number.
This will be rolled out in the following 3 phases:-
Initially this will be optional.
Super user can change Login
OTP setting for his sub users
The Login OTP will be made
mandatory for all users
Super user will need to enter
Login OTP as well
Optional Phase Mandatory Phase
Going Live Planned
In the Optional Phase, Super Users can activate
OTP based login authentication for users
By default OTP is OFF for all clients
Super user can change Login OTP setting for
all sub users in his account from Manage
Super user selects Enhanced Security
User A doesn’t have
verified email Id as
User A will not get Login
User B has verified email
Id as username
User B will get Login OTP
Only users with verified email ID will get OTP while
• As soon as super user turns OTP setting ON, he is notified about
how many users will be prompted for OTP while logging in.
• Super user will need to get username of remaining users changed
to valid and unique email ID so that OTP can apply to all users
Super User notification when he switches the OTP
• OTP will become mandatory for all users and super users in 3
User will be prompted for OTP after submitting
username & password
If super user has activated OTP
If username is a verified email ID
If user’s login pattern has changed
If user has not submitted OTP in last 7-10 days
The OTP will be sent via mail on verified email ID
and SMS on verified mobile number
Users without verified email ID as user-name
will not be covered under the Security setting.
In the Optional Phase, they will not be
prompted for OTP while Login even if super
user has enabled OTP based login.
However, they will also need to enter OTP
when Login OTP becomes mandatory.
OTP for login into your Naukri user
is 3472AtFk. This is valid for 30
In case of delay, user can resend OTP
OTP is specific to a user and login session.
User A’s OTP cannot be used by User B, even if they are
in the same company account.
User A’s OTP for 1 system / browser cannot be used by
User B for a different System / Browser.
OTP will expire
After 30 minutes of generation
If it has been used once
If user has been prompted for entering OTP but has
not entered OTP for 2 hours, he will need to start
again by submitting username and password.
Resent OTP will be valid for another 30 minutes
Any of the valid unused OTPs can be used for
The OTP will be prompted when user logs in from
CSM or NaukriRecruiter login pages well
After successful login, OTP will not be prompted for 7-10 days unless user’s login pattern changes.
Pure NaukriRecruiter profile that is not linked to any sub / super user account will not be asked for Login OTP.