2. Meaning of E-commerce
E-commerce is the process of buying and selling or exchange of products ,
services and information via computer network including the internet.
12. In such sites, the consumer places an estimate of the amount of money he is willing to spend for a particular service.
For example, comparison of interest rates of personal loan/ car loan provided by various banks via website.
CUSTOMER
PROCESSES
ORDER WEBSITE
PLACES MONEY
FOR A
PARTICULAR
SERVICE
BUSINESS
ORGANIZATION
RECEIVES PRODUCTS
RECEIVES MONEY
21. Benefits to Organizations
• Expands mkt. place to national & international mkt.
• Improves brand image
• Better customer services
• Fast access to information
• Eliminating paper
22. Benefits to Customers
24 hours shopping.
Less expensive product & services
Provide detailed information in seconds
Allows quick delivery
Customers can interact with other customers
Provides customers with more choices
23. Benefits to Society
Less travelling for shopping resulting in less traffic on the roads and lower air pollution.
Enables people in rural areas to enjoy products & services that otherwise are not
available to them.
Facilitates delivery of public services, such as education services etc at a reduced cost
and of improved quality.
Increase standard of living of the society.
24. Limitations of E-commerce
i. Limitations to Organizations
ii. Limitations to Society
iii. Limitations to Consumers
27. Limitations to Society
1) Lack of personal interaction
2) Unusable items
3) Personal Communication
4) Product People
5) Health Problem
28. Future of E-commerce in India
India's e-commerce market was worth about $ 4.4 billion in 2010, it went up to $13.6 billion in 2013 and to $ 16 billion in 2015.
India's retail market is estimated at $470 billion in 2011 and is expected to grow to $925 Bn by 2014-2015 and $1.3 Trillion by 2020.
The Indian e-commerce market is estimated at Rs 31,800 Crore ($5.3 billion) for the year 2014.
Online travel market in India is expected to grow at a rate of 22% over the next 4 years and reach Rs 81,525 Crore ($12.2 billion) in size by 2014.
Indian e-tailing industry is estimated at $ 20 million in 2011 and estimated to grow to $ 40 million in 2015.
Overall e-commerce market is expected to reach Rs 1,08,428 crore (US$24 billion) by the year 2015 with both online travel and e-tailing contributing
equally.
29. Founded - 4 April 1999 , China
CEO – Daniel Zhang
Founders – Peng lie , Jack Ma
Headquarters – Hangzhou , China
31. Founded – 5 July 1994 , Washington, United
States
CEO – Jeff Bezos
Found –Jeff Bezos
Headquaters –seattle , Washington, United
states
Customer service – 1800 3000 9009
32. Founded - 5 September 2007
CEO – Sachin Bansal
Founders – Sachin Bansal , Binny
Bansal
Key People –Sachin Bansal , Binny
Bansal
Customer service - 1800 208 9898
33. Founded – 2010
CEO –Kunal Kahl
Founders –Rohit Bansal , Kunal Kahl
Customer service – 09212692126