Aravind eye hospital in India having it own operational excellence. slide will describes SWOT analysis, effective management, operational model, etc.

1. OPERATIONAL EXCELLENCE
AT
Aravind Eye Hospital
PRESENTED BY
1. VICKY JAIN
2. RAJ SINGH
3. MAYANK GUPTA
4. SHUBHAM PPRAKASH
5. VIDHI SHUKLA
6. AYUSHI SHARMA
7. PRERNA BHAMA
8. ANKITA DIXIT
9. DIVYA YADAV
PRESENTED TO
DR. ARPITA BASAK
1

2. Contents
2
INTRODUCTION
HOSPITALS AND FACILITIES
DELIVERING
OPERATIONAL MODEL
BUSINESS MODEL
WORKFLOW
SWOT ANALYSIS
AWARDS & RECOGNITION

3. WHY EYE CARE SERVICE?
• 39 million people are blind in the world
• 12 million people are blind in India
• 80% of blindness are treatable
• 200 million people need eye care in
India
• A ten minutes cataract surgery will
restore vision to 7.5 million people
• Government alone cannot meet the
health needs of all owing to a number of
challenges like growing population,
inadequate infrastructure, low per capita
income, aging population, diseases in
epidemic proportions and illiteracy. 3

4. 4

5. VISION
To eliminate needless
blindness.
MISSION
Provide
compassionate and
quality eye care
affordable to all.
5

6. Hospitals
&
Facilities
6

7. 11-bed hospital has now become the conglomerate
ARAVIND EYE CARE SYSTEM
Today, Aravind operates
Eye care service
Postgraduate institute
Management training and
consulting institute (LAICO)
Ophthalmic manufacturing unit
( AUROLAB)
Research institute
Eye banks
Aravind’s First Clinic, Madurai, 1976
7

8. Aravind’s Eye Care Facilities
Include (in South India)
 13 Eye hospitals
 07 Tertiary care centers (specialty care research
training)
1000-2000 patients
 06 Secondary care centers (cataract services
specialty diagnosis)
150-400 patients
 6 Outpatient centers (comprehensive eye
examination treatment of minor ailments)
100-150 patients
 75 Primary eye care (comprehensive eye
examination )
15-25 patients 8

9. Challenges And Issues Concerned
Large % of people are poor and people do not have health
insurance.
Government infrastructure is poor to provide adequate health
services.
Lack of incentives to promote excellence and concern for the
poor.
International and local non governmental organization depends
on donations for operating cost they find it difficult to finance
and expand services
When the organization is tied into the charitable mentality for
their fund raising appeals, they often and attitude to earn money
Lack of business planning skills to raise money 9

10. Aravind Is
Delivering
 High quality
 Low cost ophthalmological
care
 Efficient surgeons &
nursing staffs
 Rural camps
 Manufacturing of IOL
 Helping India’s poorest
people
 Help the health systems of
country 10

11. Over 4.5 lakh eye surgeries or procedures are performed a year at Aravind,
making it one of the largest eye care providers in the world.
Works Cited
11

12. Aravind Patient Fee Structure
Consulting fee
• Poor patients : Free
• Paying patient : Rs. 50 (Valid for 3 months)
Cataract Surgery With IOL (70% of all surgeries)
• Poor patients : Rs. 0-250
• Subsidized rate :Rs. 750 (15$) 53%
• Regular rate :Rs. 3500-6000 22%
• Phaco Surgery :Rs. 6500-12000
Affordable fees- Aimed at Income group
12

13. VOLUME HANDLED PER DAY
6000 outpatients in hospital
4-5 outreach screening eye camps
- examining 1500 people
- Transporting 300 patients to the
hospital for surgery
Classes for 100 residents/fellows
and 300 technicians and
administrators
Making Aravind the
largest provider of eye
care services and
trainer of ophthalmic
personnel in the world
13

14. 14

15. WORK FLOW at VISION CENTRE
Registration
Vision test, preliminary examination and refraction by vision
technician
Dilation, BP, urine sugar (mandatory for all)
If cataract
Tele communication & advice for cataract surgery by
ophthalmologist
Counselling & referred to base hospital
Surgery
Postoperative medication
Discharge 15

16. 16

17. 17

18. Aravind Eye Hospital Model Revolves
Around The Following Concepts
18
BOTTOM OF
PYRAMID
CONCEPT
THE HEDGE
HOG CONCEPT
COST
RECOVERY
MODEL
BEST COST
PROVIDER
STRATEGY
LEVEL 5
LEADERSHIP
CONCEPT

19. OPERATIONAL
THEARTE LAYOUT
& ADVANTAGES
• Accurate coordination
• Reduced Surgery time
• More success rate
• Well defined tasks
• High staff utilization
• Low cost per surgery
19

20. S.W.O.T ANALYSIS
STRENGTH
• Low cost surgeries
• Aurolab the manufacturing division of
Aravind eye hospital
• Vision centres & community eye clinics
• Organizational transparency &
international reputation
• Highly trained medical personnel
• Mission oriented culture deeply rooted
in AECS staff
• Geographic locations
WEAKNESS
Communication gap
• Government bodies and NGOs were
into very aware apart from south of
India.
Quality of doctors
• Salary not as per the private hospital.
Operation camps
• Equipment required was very expensive
and beyond the reach
• Difficult to set up in a village.
Variance in occupancy rate
• Monday, Tuesday and Wednesday over
packed while Thursday and Friday a
slack. 20

21. OPPORTUNITIES THREATS
Continue to increase salary
scale to compete with the
private sector
Global expansion
Additional source funding
Stablish a consistent set of
procedure and a common set of
principles
Demand for expensive medical
technology
India’s political risk is high
Chance of government
intervention
Competitors expanding
Other natural treatment
Ayurveda
Losing status as employer of
choice
Loss of community funding
Increasing cost of transportation21

22. AWARDS AND RECOGNITION
 Conrad N. Hilton Humanitarian Prize by
the Hilton Foundation
 Gates Award for Global Health by the Bill
and Melinda Gates Foundation
 Helen Keller International Award
 PADMASRI Award to Dr. PN
 PADMASRI Award to Dr. V
 WHO collaborating centre
 National Resources centre for
the Govt. Of India for
Paramedical Training
 Resource and Training centre
for International Agency for
Prevention and Blindness 22

23. A SMALL VIDEO CLIP ON ARAVIND
EYE CARE HOSPITAL
https://www.youtube.co
m/watch?v=3cjnNPua7Ag

24. REFERENCES
• https://aravind.org
• https://www.forbes.com/global/2010/0315/co
mpanies-india-madurai-blindness-nam-familys-
vision.html
• https://bmtoolbox.net/stories/aravind/

25. THANK
YOU
25