Following such a noble philosophy the AEH’s during its inception as well as growth were focused on their core business that was social benefit which was realized by the means of eye care. As shown in the above diagram that to achieve its mission to serve the needless with precious eye sight they had crossed its boundaries of its core competency, that is eye hospital and surgery, to diversify in the related and the unrelated domains of manufacturing (ophthalmic consumables), education and training, telemedicine and awareness programs. Hence instead it became a complete eye care system not a mere eye hospital. Thus we can call AEH a ‘Corporate Social Responsibility’ to its core. Any steps taken were for the benefit of the needless, whether opening a manufacturing unit for getting the costs down, so maximum people can benefit from it, or to open a training and education centre for its employees. Everything was dedicated to get the eye care facilities to an affordable price.
Aravind eye hospital, madurai
Aravind Eye Hospital, Madurai In Service for sight Group 8
Agenda• Blindness Problem• Aravind Eye Hospital – Aravind Eye care System – Sequence of getting services at Aravind• Components of service• Success/ failure measurements• Generalizing the framework
Blindness Problem In India1992• 30 million blind people all over the World• 12 million in India – 95% due to cataract related2000• 18.7 million blind people – 9.7 million blindness cases related to Cataract- related2010 -2020• 24.1 million by 2010• 31.6 million by 2020 http://www.ncbi.nlm.nih.gov/pubmed/11804362
Aravind Eye Hospital• Founded by Dr. G. Venkataswamy in 1976. – 20 bed hospital and 3 doctors• 70 beds in 1978• 250 beds in 1981• 1992 – 240 hospital staff, 30 doctors, 120 nurses, 60 admin personnel, 30 others.
Aravind Eye Care System Eye Care Facilities (Aravind Eye Hospitals) Community Outreach Lions Aravind Institute of Programs Community Ophthalmology (LAICO) MISSION:Education & Training To eradicate needlessAravind PG Institute of blindness by providing Making technology Ophthalmology appropriate affordable compassionate and high (Aurolab) quality eye care for all Telemedicine Research Aravind Medical Research Foundation Eye Bank Rotary Aravind International Eye Bank
Service Sequence at Aravind Eye Hospital Vision Preliminary Registration Recording Examination Tear Duct Testing of Refraction Test Function Tension Final Examination
Features of Service Operations• Building volume through community outreach – Hence realizing economies of scale• Human resources and training – Most of the doctors and nurses and other personal are trained from scratch internally• Technology development – Lenses and instruments to operate – Aurolab for lenses and medication• Exporting the eye care model – 231 eye hospitals work on its model (188 in India and 43 elsewhere)
Constraints in turning up for examinationCauses of not turning up Percentage Remedies being usedStill have vision , however diminished 26 Camps at peoples reachCannot afford food and transportation 25 Camp sponsoredCannot leave family 13 Patients transported inFear of surgery 11 Groups supported by volunteersNo one to accompany 10Family opposition 5Others 10
Success/ failure• Tamil nadu census 2001 – 370,031 cataract surgeries were done in 2001-2002 – Government Hospitals -7.17% – Eye Camps -10.16% – Private clinics -7.86% – Nonprofit organization -74.82%• Figures for other states – Andhra Pradesh (79.7%) – Orissa (79.3%) – Maharashtra (71.5%) “Achievements under Cataract Blindness Control Project: 1994-2002”, NPCB-India, Quarterly