1. dale
carnegie

2. “ You can make more
friends in two months
by becoming interested
in other people than
you can in two years
by trying to get other
people interested in
you.”
—Dale Car ne gie

3. “It was much later that I realized Dad’s secret. He
gained respect by giving it. He talked and listened
to the fourth-grade kids in Spring Valley who shined
shoes the same way he talked and listened to a
He was
seriously
interested in who
you were and what
you had to say.”
bishop or a college president.

4. “ What creates
trust, in the end, is
the leader’s
manifest respect
for the followers.”
— Jim O’Toole, Leading Change

5. True
“Empowerment
”=
Trust
Sour ce: Bar r y Gibbons

6. “ If you don’t
listen,
you don’t
sell
anything.”
—Carolyn Marland/

7. “ Everyone
lives by
selling
something.”
—Robert Louis Stevenson