2. Situation You asked for a music CD via the internet. When you receive it it is faulty. You decide to write a letter asking for a refund or a replacement.
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4. How to start Opening Dear Sir or Madam, Closing yours faithfully. --- Opening Dear Mr Wilson, Closing yours sincerely.
5. Reason for writing I am writing to complain about the CD collection I bought via the internet after seeing your advertisement in your web page on 8 July 2009.
6. Give reasons why you are disatisfied First of all, I ordered the CD three weeks ago, and only received it yesterday, although it clearly says in your advertisement that it should arrive within 7 days.
7. Furthermore, I ordered 90s Goldies and you sent me “Hits of the Nineties”, which has very different songs on it. Also, the collection I ordered is a double CD, and the one you sent me is a single CD. Finally, the plastic box which contains the CD is broken.
8. Request for action Under these circumstances, I feel justified in asking for a refund of $ 100, which was the cost of the original double CD I ordered.
9. Closing remarks I look forward to hearing from you. Yours faithfully, Tony Michael.