2. Takumi Yoshida Seung Jun Jeong Julie Zhu
Interface Designer
JAPAN
Interactive - Industrial Designer
SOUTH KOREA
UX Designer
CHINA
lunedì 27 ottobre 2014
3. Un gruppo informale che organizza
incontri sulla User Experience
(e affini).
Quasi sempre il 3° martedì
di ogni mese.
+ Discussioni intorno a un libro
+ Conferenze con esperti del settore
+ Workshop e laboratori
lunedì 27 ottobre 2014
4. Federica Pecoraro
UX Designer
@Fightbean
Luana Donetti
UX Consultant
@Amaris
Mariateresa Dell’aquila
Information Architect
@Experientia
Luisa Valente
Interaction Designer
Freelance
Dario Dellanoce
Digital Consultant
Freelance
Antonella Masala
UX Consultant
@Amaris
lunedì 27 ottobre 2014
13. Takumi Yoshida Seung Jun Jeong Julie Zhu
Interface Designer
JAPAN
Interactive - Industrial Designer
SOUTH KOREA
UX Designer
CHINA
lunedì 27 ottobre 2014
15. UX in Japan
References and Related Links (21/10/2014)
Links
1. Fake food in japan
2. Food Artist Uses Wax to Make Incredibly Realistic Food Samples in Japan
3. N905i product specification (Japan)
4. "Manner Mode" (Japanese)
5. First Japanese phone with Manner mode (P201 HYPER)
Images
1. Japanese information design images
2. Japanese architecture designs
Publications
1. "Wrong about Japan" by Peter Carey
lunedì 27 ottobre 2014
36. COLOURS
RED Brides, good luck, celebration, summoning
CHINAEUROPE/WESTERN
Excitement, love, passion, stop
YELLOW Nourishing, royalty
Happiness, hope, joy, cowardice, hazards,
weakness
BLUE
GREEN
WHITE
BLACK
Soothing, “something blue” bridal
tradition
Immortality
Spring, new birth, go, safe, environmental
awareness, Xmas (with red)
exorcism, green hats indicate a
man’s wife is cheating on him
Marriage, angels, doctors, hospitals, peace Mourning, death
mourning, funerals, death, rebellion, cool,
restfulness
Colour for young boys
lunedì 27 ottobre 2014
40. NUMBERS
Certain numbers are auspicious (吉利) or inauspicious (不利)
4
3 "birth" (生)
"togetherness". It is a lucky number for relationships
8 “fortune”, wealth, with several eights is considered very lucky.
9 associated with the Emperor, long lasting, often used in
weddings
$58, $88
7
sounds similar to the word “death”, 14
Back in 2003, a Chinese airline paid $280,000 for the phone number
88888888.
lunedì 27 ottobre 2014
41. 1 means “want,” 2 means “love,” 4 means “dead” or “world” or “is,” 5 means “I,” 7 means “wife” or “eat,”
8 means “get rich” or “not,” and 9 means “long time” or “alcohol.”
DIGITS OVER LETTERS
http://www.1688.com/ - “endless fortune”
51job.com - “I want a job.”
McDonalds’ delivery online 4008-517-517.com -“517” - “I want to eat.”
5201314 - 我爱你一生一世 - “I will love you forever”
lunedì 27 ottobre 2014
42. NAMING
Reebok 锐步 quick steps
Nike enduring and persevering耐克
Coca-Cola 可口可乐 tasty fun
In China, names have a deep significance
Heineken happiness power喜力
Citibank 花旗银行 star-spangled banner bank
FACEBOOK DOOMED TO DIE非死不可
lunedì 27 ottobre 2014
43. CLASSICAL GARDEN
STYLE STARBUCKS
Rebranding itself from cheap,
take-out coffee (which worked
for Americans) to aspirational,
expensive, air-conditioned
bistro (which worked for
Chinese).
lunedì 27 ottobre 2014
44. MCDONALD’S, A LOCAL TOUCH WITH CHINESE STORE DECOR
"I'm Lovin' It.” - "It's good to get together.”
lunedì 27 ottobre 2014
48. DIFFERENT BROWSERS
Optimised for playing videos, gaming, privacy,
virus protection, blocking ads, e-drawing,
sharing data, browsing large amount of pages…
lunedì 27 ottobre 2014
51. CULTURAL DIFFERENCES
• More is more, e.g. videos and animations and rich-content you can include on your
website’s landing page, the better.
• Chinese tend to go to websites for information. The more they get from the start, the better
the website seems.
• Parallel navigation vs linear Western ones.
lunedì 27 ottobre 2014
52. DIGITAL ECOSYSTEM
• Separate ecosystem
• Facebook - Ren Ren
• Twitter - Weibo
• Youtube - Youku
• Google - Baidu (SEO implications)
• Ebay - Taobao
• Amazon - Tmall
lunedì 27 ottobre 2014
57. Taobao’s “design was much more usable for Chinese eyes [than eBay’s]. It reflected how Chinese
shoppers think. Even some small details, such as including a men’s navigation tab and a women’s
navigation tab, made the navigation more suitable to Chinese online shoppers. It was like being in a
Chinese department store”.
TAOBAO - A CHINESE PLATFORM
lunedì 27 ottobre 2014
65. DESIGN FOR A LOW-TRUST MARKET
lunedì 27 ottobre 2014
66. IDENTIFY PAIN POINTS
Buyers and sellers new to the web struggled
with trust and logistical issues, Taobao provided
contact information and free instant messaging
and voicemail to help customers communicate.
eBay do not allow sellers to put their phone
number on the site
Aliwangwang, an instant messenger tool that
helped resolve on-the-spot questions for
customers new to the online retail experience.
lunedì 27 ottobre 2014
68. Reputation
Hearts, Diamonds, Crowns (blue -yellow).
Representing successful transactions amount (+ 1 point for each positive
rating, and -1 for each negative rating)
Aliwangwang
Instant messanger
Services
Score of 0 (lowest) to 5 (highest)
Delivering Time
Score of 0 (very long) to (very short)
Deposit: 50000RMB
Description accuracy
Score of 0 (lowest) to 5 (highest)
GOLD SELLERS
lunedì 27 ottobre 2014
72. • Be culturally relevant: design for Chinese culture
• Adapt the brand identity to local tastes and culture
• Act and change fast
• Provide a sense of security and trust
• Pay attention to new Chinese UX trends
lunedì 27 ottobre 2014