International Symposium on Excellence in Public Service / Public Administration

1. Ensuring Services on Citizens’
Doorstep through
Digital Centres
Prime Minister’s Office and Cabinet Division
Government of Bangladesh
1

2. Digital Centre: Before and After
Education Police Welfare Transport Tax
Municipal Body Revenue
DC Office Electricity Environnent
Joined-up
government
Improved service
One-Stop Shop
Hassle,
Time, Cost
(Digital Center)
Time & cost savings
Connected Citizens
2

3. Serving the Underserved through
Digital Centres (UDC, PDC & CDC)
Entrepreneur 10542, half
female
UDC- 4543
PDC- 321
CDC- 407
2  100  5,271
Reduce Digital Divide:
Start with rural, expand to urban
3

4. Process of getting services simplified
Time Cost Visit
TCV
4

5. Public Private Partnership
DCs at
UP/Poura/City
Building
Entrepreneurs
run
Hardware
Content
Support
Public Private
Public &
Private
5

6. Digital Centre Blog: 14,000+ Members
Entrepreneurs
Policy makers
(Ministers/
Secretaries/others)
UP Chairmen and
Secretaries
District/
Division
Admin
Service/
content
partners
Participatory
Problem Solution
Platform
Service related
questions and
discussions
Troubleshooting
problems
3000+
problems/month
Administrative
support
80% solutions in
6 BLOG

7. PPP of Digital Centre
B2C G2C C2G C2B
7

8. Public Services
• Birth/Death registration
• Citizenship certificate
• Public examination results
• Govt. forms downloads
• Online university admission
• Application for land ROR
• Application for passport
• Visa verification and tracking
• Online app for driving license
• Online application for bond buying
• Online application for tender
• Pension and welfare
• Law services
• Life insurance
• Electricity bill payment
• Telemedicine-skype
• Health consultancy
• Agriculture consultancy
• E-Purjee
• Soil test
• Stamp selling
• Govt. notices and circulars
•Water test / Arsenic test
• Report preparation for UP chairmen
• Govt. campaigns
8

9. Information Services
Bangladesh Forms
(www.forms.portal.gov.bd)
All govt. forms in one
place (1029)
Increasing the list of
forms
National Web Portal
(www.bangladesh.gov.bd)
Gate way of all govt.
websites. (RTI
complaint 25000+
portals)
Service Portal
(www.serviceportal.gov.bd)
Information on 400+
simplified services
Increasing list of
services
9

10. Hassle-Free Issuance of Land Records
through Digital Center
• Service delivery time reduced from several weeks to 2-5
days
• Decision making time reduced by 80-90%
• Cost for citizens reduced by 50% totaling BDT 450
crore/year and BDT 65 crore for government
10

11. Private Services
• Computer training
• Email / Internet browsing
• Mobile Banking
• English learning content from
British Council
• Photography
• Online job application
• Video conference (skype)
• Video recording and editing
• Agriculture /Health/Law
consultancy by service camp
• Height and weight measurement
• Knowledge services (Agriculture,
fisheries & livestock
• Solar system management by
IDCOL
• Compose and print
• Scan
• Photocopy
• Lamination
• Phone call
• Mobile money load
• Mobile SIM selling
• Nebulizer rent
• Video show by multimedia
projector
11

12. Coordinating from the top
Leadership
Attitude
and Skills
Enabling
Environment
Service
Delivery
Prime Minister’s Office
Cabinet Division
Local Government Division
Institutionalization
Political Commitment
Online Monitoring Tool
for Cabinet, District
Admin, LGD, a2i and
PMO
Accounting and
Management Tool for
12 entrepreneurs

13. Encouraging female entrepreneurs
Best of the year 2011
Women entrepreneur
from Sirajgonj
District
Common Practice
Regularly awarded
in Digital Innovation
Fair
13

14. 4.5 Million Service Recipients in July ‘14
14

15. BDT 50 Million Income in July ‘14
15

16. Challenges
Challenges How to overcome
Insufficient power supply Solar panel for each DCs
Low bandwidth Increasing 3G in rural areas
Absentia of female
entrepreneurs
Creating business
opportunities specially for
female entrepreneur
Mind set of rural people
Different Awareness
creation initiatives in rural
areas
16

17. Think big, start small and grow fast
 4.5 million citizens visit DCs/month;
 Over 78 thousand unbanked citizens (70% women) gained financial access as
a result of mobile banking
 Over 35 thousand citizens (70% women) availed tele-medicine service;
 Over 45 thousand students and youth (70% women) received computer
literacy training;
 Health services provided to 0.75 million citizens;
 Over 1.4 million overseas workers registered electronically;
 Bangladesh wins global ICT excellence award (WCIT) (September 2014);
 WSIS (World Summit on the Information Society)award conferred to a2i for
outstanding performance in public service excellence through ICT (June 2014);
 Officials are motivating for empathetic mindset instead of sympathetic
consideration.
17

18. Thank You