1. 1982
TOMMY BUI
EXPERIENCE
TRAVELS INTERESTS
Mr. Hung Phung, Deputy CEO, Head of Sales & Distribution Division, email:
hungpq@techcombank.com.vn | Tel: +84 935985566
Mr. Sagyndyk Kussainov, Former Head of Personal Financial Services
Division, Techcombank, email: ksa22938@gmail.com | Tel: +66 972057714
Mr. Tuan Phan, Lawyer, Managing Partner, Asia Pacific International Law
Firm (APAC), email: tuan.pm@apac-legal.com | Tel: +84 913225511
8.5 years of banking experience
5.5 years in Operations & Technology
3 years in Digital Banking & Payment Products Development
7 years in managerial roles
University of Civil
Engineering, Vietnam
Lean Six Sigma
Quality
Management
Master of
Business
Administration
Ebanking
2000 20162001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
2009 20122006
QUALIFICATIONS
Address: 191 Ba Trieu Str., Le Dai Hanh Ward, Hai Ba Trung
District, Ha Noi, Viet Nam
Website: www.techcombank.com.vn | Swift code: VTCB VNVX
Digital Banking Products & Payments Services: https://
www.techcombank.com.vn/personal-banking/e-banking
Fund Transfer Services: https://www.techcombank.com.vn/
personal-banking/international-money-transfers
SOFTWARE LANGUAGES
SKILLS
Problems Solving & Decision Making
Communication
ExcellentNormalBeginner
Group Working
Creativity
Critical Thinking
Learning New Things
Leadership & Management
Training (as a trainer)
Management Information System
Project Management
REFERENCES
AWARDS
Digital Banking | Payment Services |Products Development | Retail Banking
Residency Status: Australian Permanent Resident
A product manager with 8.5 years working in digital banking & payment
services development and got several achievements. I am seeking a new
challenge position in a dynamic environment where my knowledge, skills and
experience can be fully utilized to contribute to the development of your
company.
KEY PROFESSIONAL ATTRIBUTES
Bills Payment
PRODUCTS DEVELOPMENT
PAYMENT SERVICES DEVELOPMENT
Mobile Payments & Online PaymentsFunds Transfers
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
Start
working
Senior Manager, Head of Digital Banking & Payment services
Personal Financial Services Division – Techcombank
 Getting 15,000 new users per month by develop digital banking
products, payment & fund transfer services for 4 millions customer
database while ensuring the continuation and enhancement of services;
 Get highest customer experience when developing functions and UI/UX
design for internet banking, mobile banking, SMS banking;
 Increase at least 10% Net Fee Income per year by using sales activities &
marketing tools;
 Incremental rate of internet banking & mobile banking users is 50% per
annum while ensuring number of transactions growth s at least 45%
per annum.
Manager, MIS & Overseas Remittance & Customer Services
Payment & Trade Finance Operations - Techcombank
 Ensure all KPIs of Payment & Trade Finance Operations are heading to
final target while all performance reports are published on time;
 Approve domestic and international payment transactions to satisfied at
least 99.99% of Services Level Agreements;
 Ensure the percentage of human errors in transactions processing is under
0.01% & at least one process is improved successfully every month.
Manager, Management Information System & Helpdesk
Payment & Trade Finance Operations - Techcombank
 Ensure all KPIs of Payment & Trade Finance Operations are heading to
final target while all performance reports are published on time;
 Ensure 99.99% of the questions from internal customers are answered
or having solutions to get answers
 Achieve at least 85% satisfaction from internal customer survey
Consultant, Construction Engineer in Economics
Vinaconex consultant, JSC
 Complete at least 2 projects documents as consultant for investors
 Complete at least 3 volume estimated dissections for construction
projects
 Complete at least 3 general budgets for construction projects
University & Studying
Best Mobile Banking
Project in Vietnam - 2016
Techcombank
Best Innovation
of the year 2015
2nd prize of
Techcombank
Staff Initiatives in
2014
Five consecutive
years ranked at
excellent2008-2012
2 times rewarded as
one of the best
performance
(2010-2012)
REWARDSTECHCOMBANK
Contact Details
Tuananh.2206@gmail.com
https://www.linkedin.com/in/tommy-bui-2206
/tuananh.bui.9041
Tuananh_2206@yahoo.com
+61 474699763
No. 5 Cavey Street, Marrickville, Sydney 2204,
NSW
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