SlideShare a Scribd company logo
1 of 27
Enabling the Effective  Sales Force Presented by: Tonya Signa Sept. 18, 2009
Sales Exec Top Priorities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Today’s Reality ,[object Object],[object Object],[object Object]
Sales Rep Time Allocation Almost 2/3 of sales time is spent NOT selling! Source: CSO Insights 2009 Sales Performance Optimization Study
More Selling Time = More Revenue Source: CSO Insights 2009 Sales Performance Optimization Study Selling Time % of Reps Meeting Quota >40% 64% 30-40% 59% <30% 54%
[object Object],[object Object],Source:  IDC Sales Enablement Research
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Source: Lead Generation for the Complex Sale, Brian Carroll, 2006
Selling Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Difficulty in Connecting ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
What is Sales Enablement? ,[object Object],[object Object],Source: IDC, 2009
Arm your Sales Team ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conversations…NOT Collateral ,[object Object],[object Object],[object Object],[object Object],Source: New Rules of Sales Enablement eBook, Jeff Ernst Key Messages
Conversations…NOT Collateral ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: New Rules of Sales Enablement eBook, Jeff Ernst
Match Content to Buying Cycle
[object Object],[object Object]
“ Thinking back to your initial meeting, what percent  of reps were….” Buyer-Seller Alignment Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
“ Which one of the following areas do sales reps need to know better about you and your company in order to improve the value of your relationship with the company they represent?” Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
“ Which of the following is the #1 thing a rep can do to improve the value of your relationship with the sales team and the company they represent?” Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
Case Study: TerraGo Technologies ,[object Object],[object Object],[object Object],“ In the past, for a $10M quarter, we needed a $30M Pipeline. Today, we might need a $50M pipeline.”  - Rick Cobb, CEO
Enabling Sales Success ,[object Object],[object Object],[object Object]
Ways we can help ,[object Object],[object Object],[object Object],[object Object],[object Object]
Free Offer- Let’s talk ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Ross Atherton, Trane Virginia
[object Object],[object Object],[object Object],Johnny Brown, Trane Southern California
Our Other Clients Say ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Webinar - Why You Should Let Your Buyer Design Your Sales Process
Webinar - Why You Should Let Your Buyer Design Your Sales Process Webinar - Why You Should Let Your Buyer Design Your Sales Process
Webinar - Why You Should Let Your Buyer Design Your Sales Process
eCornell
 
Marketing Communications Integrating Offline and Online with Social Media
Marketing Communications Integrating Offline and Online with Social MediaMarketing Communications Integrating Offline and Online with Social Media
Marketing Communications Integrating Offline and Online with Social Media
Harshvardhan Saini
 
insidesales.com-15-time-wasters
insidesales.com-15-time-wastersinsidesales.com-15-time-wasters
insidesales.com-15-time-wasters
Aaron Braria
 

What's hot (20)

100 Sales Tips for 2014 Salesforce ebook
100 Sales Tips for 2014 Salesforce ebook100 Sales Tips for 2014 Salesforce ebook
100 Sales Tips for 2014 Salesforce ebook
 
Sales and Marketing Alignment for Success
Sales and Marketing Alignment for SuccessSales and Marketing Alignment for Success
Sales and Marketing Alignment for Success
 
Sales and marketing strategy for 2018
Sales and marketing strategy for 2018Sales and marketing strategy for 2018
Sales and marketing strategy for 2018
 
Webinar - Why You Should Let Your Buyer Design Your Sales Process
Webinar - Why You Should Let Your Buyer Design Your Sales Process Webinar - Why You Should Let Your Buyer Design Your Sales Process
Webinar - Why You Should Let Your Buyer Design Your Sales Process
 
The Balderton B2B Sales Playbook
The Balderton B2B Sales PlaybookThe Balderton B2B Sales Playbook
The Balderton B2B Sales Playbook
 
Sales Methodologies - A quick guide to boosting success - realSociable
Sales Methodologies - A quick guide to boosting success - realSociableSales Methodologies - A quick guide to boosting success - realSociable
Sales Methodologies - A quick guide to boosting success - realSociable
 
The Sales & Marketing Loop
The Sales & Marketing LoopThe Sales & Marketing Loop
The Sales & Marketing Loop
 
9 Step Business Sales Process
9 Step Business Sales Process9 Step Business Sales Process
9 Step Business Sales Process
 
10 Essential Selling Skills for 2014
10 Essential Selling Skills for 201410 Essential Selling Skills for 2014
10 Essential Selling Skills for 2014
 
7 Marketing Automation Strategies That Actually Drive Business Results
7 Marketing Automation Strategies That Actually Drive Business Results7 Marketing Automation Strategies That Actually Drive Business Results
7 Marketing Automation Strategies That Actually Drive Business Results
 
January 14, 2010
January 14, 2010January 14, 2010
January 14, 2010
 
Nurturing Best Practices for Demand Gen
Nurturing Best Practices for Demand GenNurturing Best Practices for Demand Gen
Nurturing Best Practices for Demand Gen
 
Taking Your Sales Process Inbound
Taking Your Sales Process InboundTaking Your Sales Process Inbound
Taking Your Sales Process Inbound
 
Marketing Communications Integrating Offline and Online with Social Media
Marketing Communications Integrating Offline and Online with Social MediaMarketing Communications Integrating Offline and Online with Social Media
Marketing Communications Integrating Offline and Online with Social Media
 
The New Sales Playbook
The New Sales PlaybookThe New Sales Playbook
The New Sales Playbook
 
Ending The War Between Sales Marketing (revised)
Ending The War Between Sales  Marketing (revised)Ending The War Between Sales  Marketing (revised)
Ending The War Between Sales Marketing (revised)
 
insidesales.com-15-time-wasters
insidesales.com-15-time-wastersinsidesales.com-15-time-wasters
insidesales.com-15-time-wasters
 
100 sales tips for 2017
100 sales tips for 2017100 sales tips for 2017
100 sales tips for 2017
 
Business Development
Business DevelopmentBusiness Development
Business Development
 
Content Strategy: And how to suck less at it
Content Strategy: And how to suck less at itContent Strategy: And how to suck less at it
Content Strategy: And how to suck less at it
 

Viewers also liked

Sales Operations Insights v1.0
Sales Operations Insights v1.0Sales Operations Insights v1.0
Sales Operations Insights v1.0
Fast Track Tools
 
Sales Force Depoleyment
Sales Force DepoleymentSales Force Depoleyment
Sales Force Depoleyment
nihansu
 
Sales force design and management
Sales force design and managementSales force design and management
Sales force design and management
welcometofacebook
 
Axtria – Territory Alignment Solution | Territory Management Solution
Axtria – Territory Alignment Solution | Territory Management SolutionAxtria – Territory Alignment Solution | Territory Management Solution
Axtria – Territory Alignment Solution | Territory Management Solution
Axtria - Ingenious Insights
 
Sales Partners-ppt
Sales Partners-pptSales Partners-ppt
Sales Partners-ppt
Michael Baez
 

Viewers also liked (20)

Team enabling people
Team enabling peopleTeam enabling people
Team enabling people
 
Sales Operations Insights v1.0
Sales Operations Insights v1.0Sales Operations Insights v1.0
Sales Operations Insights v1.0
 
Sales Force Depoleyment
Sales Force DepoleymentSales Force Depoleyment
Sales Force Depoleyment
 
FME Geo Enabling Field Sales Team
FME Geo Enabling Field Sales TeamFME Geo Enabling Field Sales Team
FME Geo Enabling Field Sales Team
 
Sales force design and management
Sales force design and managementSales force design and management
Sales force design and management
 
Axtria – Territory Alignment Solution | Territory Management Solution
Axtria – Territory Alignment Solution | Territory Management SolutionAxtria – Territory Alignment Solution | Territory Management Solution
Axtria – Territory Alignment Solution | Territory Management Solution
 
Sales optimization
Sales optimization Sales optimization
Sales optimization
 
Pricing administrator job description 1
Pricing administrator job description 1Pricing administrator job description 1
Pricing administrator job description 1
 
Sales and Marketing Optimization
Sales and Marketing OptimizationSales and Marketing Optimization
Sales and Marketing Optimization
 
Sdm ppt
Sdm pptSdm ppt
Sdm ppt
 
Brand Optimization and the Sales Process
Brand Optimization and the Sales ProcessBrand Optimization and the Sales Process
Brand Optimization and the Sales Process
 
Sales force motivation Designing Territories and Allocating Sales Efforts
Sales force motivation Designing Territories and Allocating Sales EffortsSales force motivation Designing Territories and Allocating Sales Efforts
Sales force motivation Designing Territories and Allocating Sales Efforts
 
The Secrets of Sales Operations Heroes
The Secrets of Sales Operations HeroesThe Secrets of Sales Operations Heroes
The Secrets of Sales Operations Heroes
 
Sales Partners-ppt
Sales Partners-pptSales Partners-ppt
Sales Partners-ppt
 
Sales Optimization
Sales Optimization Sales Optimization
Sales Optimization
 
Changing Sales Force Behavior To Achieve High Performance
Changing Sales Force Behavior To Achieve High PerformanceChanging Sales Force Behavior To Achieve High Performance
Changing Sales Force Behavior To Achieve High Performance
 
Enabling Sales and Service mgmt
Enabling Sales and Service mgmtEnabling Sales and Service mgmt
Enabling Sales and Service mgmt
 
Key Account management
Key Account managementKey Account management
Key Account management
 
Ten Slides in Ten Minutes - Thinking about Sales Operations
Ten Slides in Ten Minutes - Thinking about Sales OperationsTen Slides in Ten Minutes - Thinking about Sales Operations
Ten Slides in Ten Minutes - Thinking about Sales Operations
 
The Sales Operations Leader's Toolkit PART 1 of 2
The Sales Operations Leader's Toolkit PART 1 of 2The Sales Operations Leader's Toolkit PART 1 of 2
The Sales Operations Leader's Toolkit PART 1 of 2
 

Similar to Enabling The Effective Sales Force

Rethingking Sales Force In 2010
Rethingking Sales Force In 2010Rethingking Sales Force In 2010
Rethingking Sales Force In 2010
Moch Kurniawan
 
Digital Market Report 2016
Digital Market Report 2016Digital Market Report 2016
Digital Market Report 2016
Gemma Hardy
 
Qualified B2B Sales Lead
Qualified B2B Sales LeadQualified B2B Sales Lead
Qualified B2B Sales Lead
Vivastream
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
Matt Weeks
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
William Mathurai
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
Grant Bentley
 

Similar to Enabling The Effective Sales Force (20)

2017 Customer Marketing Predictions - RO Innovation
2017 Customer Marketing Predictions - RO Innovation2017 Customer Marketing Predictions - RO Innovation
2017 Customer Marketing Predictions - RO Innovation
 
Persona-based Marketing
Persona-based MarketingPersona-based Marketing
Persona-based Marketing
 
Aligning Sales, Marketing, and CS to Scale Revenue and Retention with Showpad
Aligning Sales, Marketing, and CS to Scale Revenue and Retention with ShowpadAligning Sales, Marketing, and CS to Scale Revenue and Retention with Showpad
Aligning Sales, Marketing, and CS to Scale Revenue and Retention with Showpad
 
Part 3 How to be a Marketing Hero to Sales
Part 3 How to be a Marketing Hero to SalesPart 3 How to be a Marketing Hero to Sales
Part 3 How to be a Marketing Hero to Sales
 
Ebook-KFIC-12-top-sales-practices-2022.pdf
Ebook-KFIC-12-top-sales-practices-2022.pdfEbook-KFIC-12-top-sales-practices-2022.pdf
Ebook-KFIC-12-top-sales-practices-2022.pdf
 
Rethingking Sales Force In 2010
Rethingking Sales Force In 2010Rethingking Sales Force In 2010
Rethingking Sales Force In 2010
 
How to Tell Memorable Customer Stories That Spark the Imagination
How to Tell Memorable Customer Stories That Spark the ImaginationHow to Tell Memorable Customer Stories That Spark the Imagination
How to Tell Memorable Customer Stories That Spark the Imagination
 
Integrating Marketing With Sales
Integrating Marketing With SalesIntegrating Marketing With Sales
Integrating Marketing With Sales
 
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
 
Why it takes 7 13 touches dmanc 011514-presentation_slides
Why it takes 7 13 touches dmanc 011514-presentation_slidesWhy it takes 7 13 touches dmanc 011514-presentation_slides
Why it takes 7 13 touches dmanc 011514-presentation_slides
 
Buyerlytics is the Science of Selling using analytics at the point of contact...
Buyerlytics is the Science of Selling using analytics at the point of contact...Buyerlytics is the Science of Selling using analytics at the point of contact...
Buyerlytics is the Science of Selling using analytics at the point of contact...
 
Digital Market Report 2016
Digital Market Report 2016Digital Market Report 2016
Digital Market Report 2016
 
Why marketing automation is indispensible (Shimon Ben Ayoun)
Why marketing automation is indispensible (Shimon Ben Ayoun)Why marketing automation is indispensible (Shimon Ben Ayoun)
Why marketing automation is indispensible (Shimon Ben Ayoun)
 
Qualified B2B Sales Lead
Qualified B2B Sales LeadQualified B2B Sales Lead
Qualified B2B Sales Lead
 
Data, design and delivery the 3 d’s of today’s digital marketing world
Data, design and delivery  the 3 d’s of today’s digital marketing worldData, design and delivery  the 3 d’s of today’s digital marketing world
Data, design and delivery the 3 d’s of today’s digital marketing world
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
 
Best Practices for B2B Lead Nurturing
Best Practices for B2B Lead NurturingBest Practices for B2B Lead Nurturing
Best Practices for B2B Lead Nurturing
 
How YOU Sell
How YOU SellHow YOU Sell
How YOU Sell
 
BoSUSA22 | Tiffani Bova | Growth is a Thinking Game
BoSUSA22 | Tiffani Bova | Growth is a Thinking GameBoSUSA22 | Tiffani Bova | Growth is a Thinking Game
BoSUSA22 | Tiffani Bova | Growth is a Thinking Game
 

Recently uploaded

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 

Recently uploaded (20)

CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptxQSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 

Enabling The Effective Sales Force

  • 1. Enabling the Effective Sales Force Presented by: Tonya Signa Sept. 18, 2009
  • 2.
  • 3.
  • 4. Sales Rep Time Allocation Almost 2/3 of sales time is spent NOT selling! Source: CSO Insights 2009 Sales Performance Optimization Study
  • 5. More Selling Time = More Revenue Source: CSO Insights 2009 Sales Performance Optimization Study Selling Time % of Reps Meeting Quota >40% 64% 30-40% 59% <30% 54%
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Match Content to Buying Cycle
  • 17.
  • 18. “ Thinking back to your initial meeting, what percent of reps were….” Buyer-Seller Alignment Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
  • 19. “ Which one of the following areas do sales reps need to know better about you and your company in order to improve the value of your relationship with the company they represent?” Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
  • 20. “ Which of the following is the #1 thing a rep can do to improve the value of your relationship with the sales team and the company they represent?” Source: IDC Customer Experience Panel, January 2009 Number of respondents = 296
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.

Editor's Notes

  1. aside the generic pitch is by far was the one thing reps can do improve the relationship. Don’t sell, consult. Key message is don’t sell me, put aside the generic pitch, then know my business, don’t make me educate you, then next most important thing is make sure you bring the right ppl to the mtg. Come in and tell me how you can improve my business – know my industry, know my market – go in with a game plan to uncover and discover their needs and objectives (sharing trends analysis that will have a conversation) Decision makers may be extremely busy today, but they always have time for sellers who bring value.