WORK ENVIRONMENT ASSESSMENT 4 Post 1 Melissa Jackson  Top of Form Work Environment Assessment Results The results of the Work Environment Assessment show that the workplace I evaluated could use some improvement. This determination is based on a Clark Healthy Workplace Inventory score of 72, which is mildly healthy. I rated 12 questions in the “somewhat true” category and 8 in the “neutral” category. The workplace sits somewhere right in the middle based on the fact that I have had or witnessed, some negative interactions, but overall people are happy and satisfied with their jobs. I don’t believe patient care is impacted negatively, however with more advocacy for civility based on the assessment there is room for improvement. Clark (2019) stated, “disrespectful and uncivil behaviors in healthcare settings can have detrimental effects on individuals, teams, organizations, and patient safety—including life-threatening mistakes, preventable complications, or harm to a patient” (para. 1). We know from studies and assessments, like the Clark Inventory, that the changes made to improve civility in the workplace also improving patient outcomes. I believe my workplace is mostly civil. There are always a few things in any environment or situation that can have a negative impact. Sometimes it’s a person, other times it’s a schedule, policy, or procedure. My workplace makes a good effort to correct any incivility that arises, but more can always be done. Based on the inventory they could improve in areas like promoting employee wellness and self-care, offering mentoring programs, and implementing joint-decision making. Incivility in the workplace             The American Nurses Association defined incivility as “one or more rude, discourteous, or disrespectful actions that may or may not have a negative intent behind them” (Violence, Incivility, & Bullying, 2017, para. 2). Based on that description I recall a time when an ER physician screamed at me and insulted me in front of my peers and within earshot of patient and their families. It was not something I had done wrong and she later apologized stating she was “just having a bad day.” The charge nurse also pulled her aside and told her if she was going to treat her nurses like that there would be a formal complaint filed against her. It made for a very uncomfortable shift. As much as I tried to forget the incident, the damage was done to our working relationship. I never let it affect patient care, but all respect that I once had for her was gone. I am a firm believer in “praise in public, punish in private.” Had she just pulled me aside and asked about the situation she would have realized her error, instead she lost her cool and chose to berate me in front of peers and patients. Not only did she build a barrier with me, but she also lost the respect of many of my peers, and probably a few patients. All it took was one incidence of her losing her composure to change how everyone working that shif.

1. WORK ENVIRONMENT ASSESSMENT 4
Post 1
Melissa Jackson
Top of Form
Work Environment Assessment Results
The results of the Work Environment Assessment show that the
workplace I evaluated could use some improvement. This
determination is based on a Clark Healthy Workplace Inventory
score of 72, which is mildly healthy. I rated 12 questions in the
“somewhat true” category and 8 in the “neutral” category. The
workplace sits somewhere right in the middle based on the fact
that I have had or witnessed, some negative interactions, but
overall people are happy and satisfied with their jobs. I don’t
believe patient care is impacted negatively, however with more
advocacy for civility based on the assessment there is room for
improvement. Clark (2019) stated, “disrespectful and uncivil
behaviors in healthcare settings can have detrimental effects on
individuals, teams, organizations, and patient safety—including
life-threatening mistakes, preventable complications, or harm to
a patient” (para. 1). We know from studies and assessments,
like the Clark Inventory, that the changes made to improve
civility in the workplace also improving patient outcomes. I
believe my workplace is mostly civil. There are always a few
things in any environment or situation that can have a negative
impact. Sometimes it’s a person, other times it’s a schedule,
policy, or procedure. My workplace makes a good effort to
correct any incivility that arises, but more can always be done.
Based on the inventory they could improve in areas like
promoting employee wellness and self-care, offering mentoring
programs, and implementing joint-decision making.
Incivility in the workplace
The American Nurses Association defined incivility
as “one or more rude, discourteous, or disrespectful actions that

2. may or may not have a negative intent behind them” (Violence,
Incivility, & Bullying, 2017, para. 2). Based on that description
I recall a time when an ER physician screamed at me and
insulted me in front of my peers and within earshot of patient
and their families. It was not something I had done wrong and
she later apologized stating she was “just having a bad day.”
The charge nurse also pulled her aside and told her if she was
going to treat her nurses like that there would be a formal
complaint filed against her. It made for a very uncomfortable
shift. As much as I tried to forget the incident, the damage was
done to our working relationship. I never let it affect patient
care, but all respect that I once had for her was gone. I am a
firm believer in “praise in public, punish in private.” Had she
just pulled me aside and asked about the situation she would
have realized her error, instead she lost her cool and chose to
berate me in front of peers and patients. Not only did she build
a barrier with me, but she also lost the respect of many of my
peers, and probably a few patients. All it took was one
incidence of her losing her composure to change how everyone
working that shift perceived her. She ended up quitting a few
months later due to personal issues. The work environment
changed dramatically for the better after that. Hossny & Sabra
(2020) stated “civility climate is very important for healthy
collaborative relationship between nurses and physicians; when
nurses and physicians have increased chance to work in civility
climate, combined with response to incivility and low
intolerance for it, they will be more collaborated” (p. 626). In
an interview for the National Institute of Health, Dr. Christine
Porath discussed the high cost of incivility in the workplace.
She stated “instead of focusing on work, those who experience
the behavior are far less motivated and are worried about future
incidents. A few even leave their jobs. Some companies
estimate that negative behavior costs millions of dollars in lost
productivity” (Workplace Civility Increases Productivity, 2019,
para 5). Incivility is costing organizations big time. It seems
like the proposed “fixes” are common sense, yet organizations

3. are doing little to make the changes. More focus needs to be put
on the issue to improve job satisfaction, cut costs, and improve
patient outcomes.
References
Clark, C. M. (2019, April). Fostering a Culture of Civility and
Respect in Nursing.
Journal of Nursing Regulation, 10(1), 44–52.
https://doi.org/10.1016/s2155-8256(19)30082-1
Hossny, E. K., & Sabra, H. E. (2020, November 4). Effect of
nurses’ perception to workplace civility climate on nurse–
physician collaboration.
Nursing Open, 8(2), 620–627.
https://doi.org/10.1002/nop2.666
Violence, Incivility, & Bullying. (2017, October 14). ANA.
Retrieved October 10, 2022, from
https://www.nursingworld.org/practice-policy/work-
environment/violence-incivility-bullying/
Workplace Civility Increases Productivity. (2019, March 26).
NIH Record. Retrieved October 10, 2022, from
https://nihrecord.nih.gov/2018/08/10/workplace-civility-
increases-productivity
Post 2
Luis Arencibia
Top of Form
Workplace Environment Assessment
A healthy work environment can be described as a safe,
satisfying, and empowering workplace. This requires a shared
organizational vision and mission, a good communication
system, teamwork, and high levels of civility across all levels of

4. the organization (Clark, 2015). Broome & Marshall (2021)
recognize that a healthy work environment is crucial in
achieving optimal levels of quality care for patients. Moreover,
a healthy work environment has been associated with minimal
workplace violence and improved nurse satisfaction, reducing
nurse turnover in a healthcare organization (Wei et al., 2018).
My workplace assessment using the twenty questions
from “Clark Healthy workplace inventory” gave me a final
score of 82, which indicates a moderately healthy workplace
environment (Clark, 2015). From the assessment, I could easily
pick out which made me feel that I work in a very healthy
environment, i.e., I have always felt the management of the
organization highly values the employees and give reasonable
remuneration. Also, the organization supports employees’
professional growth and excellence by providing on-job training
opportunities for nurses and other healthcare personnel.
However, from the assessment, I also picked out areas that
contributed to the less-than-optimal score for the workplace
environment. Some of these areas included poor communication
across different levels of management, which often interferes
with ease of operations and work overload. If these areas could
be improved, I believe my workplace will attain a healthy
environment.
Generally, I consider my workplace civil because the
organization is respectful of the staff, and the staff is also
respectful to each other. Also, healthcare personnel are
committed and always work in collaboration to ensure the best
outcomes for our patients. However, like any other
organization, we also had several incivility cases at our
workplace. The most notable one that I have personally
experienced is work overload. This happened at one point when
my unit was experiencing a shortage of nursing staff, and the
nurse in charge was forced to give us extra hours and shifts to
cover the shortage. The experience left us with burnout and
dissatisfaction, which affected our work efficiency. Luckily, we

5. complained to the management through our nurse in charge, and
they responded by deploying some of the nurses from less busy
units to our unit.
In conclusion, a healthy and civil work environment is
the key to optimal service provisions in healthcare
organizations. According to Clark et al. (2011), nursing exposes
one to a dangerous environment to work in, and incidents of
incivility increase the risk and cause a feeling of dissatisfaction.
Healthcare organizations should therefore strive to ensure they
create a healthy workplace and be ready to listen and address all
cases of workplace incivility.
References
Broome, M., & Marshall, E. S. (2021). Transformational
leadership in nursing: From expert clinician to influential leader
(3rd ed.). New York, NY: Springer.
Clark, C. M. (2015). Conversations to inspire and promote a
more civil workplace.
American Nurse Today,
10(11), 18-23.
Clark, C. M., Olender, L., Cardoni, C., & Kenski, D. (2011).
Fostering civility in nursing education and practice: Nurse
leader perspectives.
JONA: The Journal of Nursing Administration,
41(7/8), 324-330.
Wei, H., Sewell, K. A., Woody, G., & Rose, M. A. (2018). The
state of the science of nurse work environments in the United
States: A systematic review. International Journal of Nursing
Sciences, 5(3), 287-300.
Bottom of Form
Bottom of Form

6. 1
Writing in Science
Technical Writing
Goal
Select three problems from three different chapters and write up
the solutions. The selected
problems must be a two-star or three-star problem from the
book. The problem must involve
drawing a picture and/or drawing free-body diagrams.
The solutions must be neatly typed (no handwritten
components) and include an illustration
and/or free-body diagram, equations used, algebraic steps, and
accompanying explanations for
each step to make the solution clear to the reader.
This activity will be evaluated on the following components:
1. The correctness of your solution (30 pts)
2. Illustrations/ Free body diagrams (20 pts)
3. Clearly typed equations, formulae, and explanations (30 pts)

7. 4. Organization and overall clarity (including correct grammar)
(20 pts)
Resources
Every student has access to the Google Suite (use your VCCS
email to access the Google
Suite) and Office 365 (find the instruction in the syllabus).
Software to write the report
Use Google Documents (or equivalent such as MS Office, Open
Office, etc.) to write your
documents. Use the built-in section titles and headings.
2
To write formulae and equations, use the “Insert Equations”
function in the Insert Drop-down
menu. In the same menu, the item above Insert Equations,
allows you to insert special symbols,
such as Greek letters or math symbols.
Most Equation Editors (in Google and Pages, at least) allow you
to type in commands for the

8. math formulae that are based on LaTeX. So, if you wish to type
in the following:
�� = ����
You must type in the equation editor the following (without the
quotes)
“Sigma F = m vec a”
Here is a quick reference on LaTeX commands for math
symbols and letters.
Diagrams and Pictures
Generally speaking, copying and pasting someone else’s
diagram is a copyright violation, so it’s
safer to avoid it. Make your own graphs and diagrams.
For Diagrams - Use Google Draw or Presentation where you can
draw a diagram and then copy
and paste it in your documents. (Alternatives include Microsoft
PowerPoint, Apple Keynote,
diagrams.net, etc.)

9. https://oeis.org/wiki/List_of_LaTeX_mathematical_symbols
https://www.diagrams.net/
3
For Graphs - use a spreadsheet - Google Sheets, MS Office
Excel, etc. Then copy and paste
the graph into your document.
Overall Appearance of your Document
Your document should include full sentences organized in
paragraphs. You cannot simply use
bullet lists or write the equations and skip the explanations.
That is why it is called a Report.
Make sure all steps of your solution are fully explained.
As with the diagrams and illustrations, use your own words. Do
not copy and paste other
people’s words.
Grammar, Style, and Punctuation
Most Editors have automatic spell checkers. There are apps on
the web which can also scan for
punctuation and style. One such is Grammarly which has paid
and free versions.

10. When you finish with your report, run the checks for common
grammatical and spelling errors.
Bibliography
If you have used external resources, make sure to include them
at the end of your report. The
best way to do this is to use a bibliography app. MyBib is free
that I have used in the past. You
may also refer to Citation Help & Plagiarism by NOVA Library.
https://app.grammarly.com/?network=g&utm_source=google&m
atchtype=e&gclid=CjwKCAjw5vz2BRAtEiwAbcVIL0XqnQK7e
66-JBXJeQUUWDTuNGJvhuo44fc8OdGUQg1n-
kjuuqSrnxoCBmoQAvD_BwE&placement=&q=brand&utm_cont
ent=76996511046&utm_campaign=brand_f1&utm_medium=cpc
&utm_term=grammarly
https://www.mybib.com/#/projects/7OlPl3/citations
https://www.nvcc.edu/library/students/citation.html
4
Appendices
If you want to include data from experiments that take a lot of
space, or add more details that
might or might not be necessary - consider putting them in an
Appendix at the end of your

11. report.
GoalResourcesSoftware to write the reportDiagrams and
PicturesOverall Appearance of your DocumentGrammar, Style,
and PunctuationBibliographyAppendices