1. Conduct research using the Internet and identify the type of software or management tools that you would utilize to help with each of the major steps in developing the plan. Summarize the software/suite selected and identify its key capabilities, advantages and disadvantages. 2. As the leader of the change project in an immature organization what level of direct involvement should you have in creation of the Change Management Plan? Should you be the primary author or should you delegate most of the responsibilities? Solution To address the questions below assume you have been chosen to develop and direct a Change Management Plan for your business (an immature organization). 1. Conduct research using the Internet and identify the type of software or management tools that you would utilize to help with each of the major steps in developing the plan. Summarize the software/suite selected and identify its key capabilities, advantages and disadvantages. Change management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. Following are the steps in a change management plan: Create Urgency: Making people aware that a change is required and that it is urgent. This is not demotivating employees on the other hand an unlocking an honest and convincing conversation about what\'s occurring in the marketplace and your competition .