12.3.3 TOUR PLANNING
Setting up a Tourist profile
The tourist profile is the start of any
It contains lots of information on the needs
of the tourist.
The format and requirements differs from
agency to agency.
The tourist profile will assist the agent to
set up a tour according to the requirements
of the customer
Planning the tour
Based on the requirements of the tourist profile, the actual
planning of the tour can begin. Learners can now source
relevant information on attractions/ destinations/ activities
etc. for the tourist. The attractions/ activities have to match
the interest of the tourist e.g. if the tourist is an adventure
seeking tourist the activities must be adventurous activities
The research should include information on the following:
Transport ( Road/ Air/ Sea)
Compiling a day to day itinerary
There are two basic types of itineraries,
namely the general itinerary (written as a
narrative with general references to time)
Or the timed itinerary (the whole day is set
out clearly indicating the times that
everything will take place.
The learners are required to set up a timed
itinerary, indicating activities next to
Guidelines to set up a good
Have an interesting and/or relevant heading for everyday
Take time and distances into consideration ( Use the
Use the 24 hr clock
Each day is set out separately
Indicate all activities that have been arranged next to the
Ensure that your activities are indicated according to real
Don’t be longwinded, but use adjectives to give short
descriptions of the attractions/ destinations if required.
Draw attention to the main attractions
Be careful not to include too many activities
Use language creatively to paint a mental
picture for the client, write clearly and
Never make promises e.g. “08:00 Wake up
to a beautiful sunny day”. You cannot
guarantee the weather.
Include sufficient “down”/ leisure time, but
provide suitable options/alternatives
Requirements of the day by day
Each day set out on separate page,
Numbered, and dated: Day 1 Monday 28
Heading : Depart for Mauritius
Format: Timed itinerary,
Specify all meals e.g.
Breakfast (B) – included/ location
Lunch (L) - optional / suggestions??
Supper (S) – included/ location
Requirements - continued
Leisure time must be indicated, provide
alternative options e.g. shopping
Must be logical
Transport modes and times: SAA flight 601
Distances traveled for the day ( only
consider road travel, not sea/air travel)
Accommodation: Protea Hotel - Reunion
The general appearance must be easy to
read and uncluttered
Additional requirements of the
Accommodation lists/ reservations/
Attraction lists/ pictures
Maps detailing attractions,
accommodations, routes etc
Additional requirements of the
Information on health , safety,
weather, what to pack etc
General information on countries e.g.
language, culture etc
Travel Insurance arrangements
The tour budget of the tour is a very
detailed costing sheet that will include
all costs of the tour.
It is advisable to determine the
individual costs of the subsections
first before compiling the final budget.
Always determined per nights spend,
not days e.g. 14 days translate into
13 nights etc.
Will include all transport used during
the tour e.g. Flights, bus, car rental,
OTHER - Indicate all other costs
FINAL TOUR BUDGET
Other R 7930.00