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相談を受ける際のポイント
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Listening
1.
相談を受ける
2.
相談を受けるときのスタイル 解決 志向 傾聴 志向 相談に応じて、うまくバランスをとる。
3.
相談の種類 具体的な 解決策が 必要 きもちを 聴いて ほしい きもちも 聴いてほしいし 解決策も ほしい
4.
仕事の悩みをカウンセラーに相談
5.
6.
7.
8.
9.
10.
11.
12.
相談者の中に解決策が隠れていることも 解決 志向 傾聴 志向 傾聴によって、 相談者が自分で解決策を見つけるよう サポートする
13.
「聴く」の意味 • 訊く • 聞く •
聴く 道順を訊く(たずねる) 言 ニュースを聞く(情報が入る) 耳 音楽を聴く(きもちを込める) 心
14.
傾聴 傾けるものは、心・きもち。 話している相手や、相手のことば、相手の表情に きもちを集中してみましょう。 FOM出版 コミュニケーション能力p8
15.
相手の話に耳を傾けて聴く方法 • 姿 勢 •
椅子の位置、立ち位置 • 脚の位置 • 手の位置 • 上体 • 視 線 • 合わせるタイミング • 表 情 • あいづち • 応 答
16.
応答の仕方 • こちらからは、急いで解決策は出さない。 • 相手の話したことの、大切と思える部分を繰り返す。 •
同じ表現で • 同じ意味を持つ別の表現で • 時々、相手の話したことを要約してあげる • 相手の沈黙を大切にする