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相談を受ける
相談を受けるときのスタイル
解決
志向
傾聴
志向
相談に応じて、うまくバランスをとる。
相談の種類
具体的な
解決策が
必要
きもちを
聴いて
ほしい
きもちも
聴いてほしいし
解決策も
ほしい
仕事の悩みをカウンセラーに相談
相談者の中に解決策が隠れていることも
解決
志向
傾聴
志向
傾聴によって、
相談者が自分で解決策を見つけるよう
サポートする
「聴く」の意味
• 訊く
• 聞く
• 聴く
道順を訊く(たずねる) 言
ニュースを聞く(情報が入る) 耳
音楽を聴く(きもちを込める) 心
傾聴
傾けるものは、心・きもち。
話している相手や、相手のことば、相手の表情に
きもちを集中してみましょう。
FOM出版 コミュニケーション能力p8
相手の話に耳を傾けて聴く方法
• 姿 勢
• 椅子の位置、立ち位置
• 脚の位置
• 手の位置
• 上体
• 視 線
• 合わせるタイミング
• 表 情
• あいづち
• 応 答
応答の仕方
• こちらからは、急いで解決策は出さない。
• 相手の話したことの、大切と思える部分を繰り返す。
• 同じ表現で
• 同じ意味を持つ別の表現で
• 時々、相手の話したことを要約してあげる
• 相手の沈黙を大切にする

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