A presentation on how best to engage with your customers via your website. Engagement and User experience wrapped up in usability. Presented at Netimperative Dublin and Bizcamp Belgium The audio for this presentation can be found here http://www.spoiltchild.com/pinstripe/article/engaging-with-your-customers-netimperative-presentation

1. How to engage a two-way conversation
How to ensure the ultimate user experience
Alan O’Rourke

2. Usability?
Why Should You Care?
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6. D
C F G
E
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8. The Ultimate User Experience
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14. Good Usability
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15. O B V IO U S
O B V IO U S
O B V IO U S
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Big Moo : Stop Trying to Be Perfect and Start Being Remarkable by The Group of 33# Permission Marketing : Turning Strangers
Into Friends And Friends Into Customers by Seth Godin Editorial Reviews From Publishers Weekly The world is changing ever
more rapidly, and the rules of marketing are no different, writes Godin, the field's reigning guru. The old ways-run-of-the-mill TV
commercials, ads in the Wall Street Journal and so on-don't work like they used to, because such messages are so plentiful that
consumers have tuned them out. This means you have to toss out everything you know and do something quot;remarkablequot; (the way
a purple cow in a field of Guernseys would be remarkable) to have any effect at all, writes Godin (Permission Marketing;
Unleashing the Ideavirus). He cites companies like HBO, Starbucks and JetBlue, all of which created new ways of doing old
businesses and saw their brands sizzle as a result. Godin's style is punchy and irreverent, using short, sharp messages to drive
his points home. As a result the book is fiery, but not entirely cohesive; at times it resembles a stream-of-consciousness
monologue. Still, his wide-ranging advice-be outrageous, tell the truth, test the limits and never settle for just quot;very goodquot;-is solid
and timely. Copyright 2003 Reed Business Information, Inc. Add to shopping cart Product Description You're either a Purple Cow
or you're not. You're either remarkable or invisible. Make your choice.What do Starbucks and JetBlue and KrispyKreme and Apple
and DutchBoy and Kensington and Zespri and Hard Candy have that you don't? How do they continue to confound critics and
achieve spectacular growth, leaving behind former tried-and true brands to gasp their last?Face it, the checklist of tired 'P's
marketers have used for decades to get their product noticed -Pricing, Promotion, Publicity, to name a few-aren't working
anymore. There's an exceptionally important 'P' that has to be added to the list. It's Purple Cow.Cows, after you've seen one, or
two, or ten, are boring. A Purple Cow, though...now that would be something. Purple Cow describes something phenomenal,
something counterintuitive and exciting and flat out unbelievable. Every day, consumers come face to face with a lot of boring
stuff-a lot of brown cows-but you can bet they won't forget a Purple Cow. And it's not a marketing function that you can slap on to
your product or service. Purple Cow is inherent. It's built right in, or it's not there. Period.In Purple Cow, Seth Godin urges you to
put a Purple Cow into everything you build, and everything you do, to create something truly noticeable. It's a manifesto for
marketers who want to help create products that are worth marketing in the first place.

18. amazon.com Hello. Sign in to get personalized recommendations. New customer? Start here. Your Amazon.com Today's Deals
Gifts & Wish Lists Gift Cards FREE 2-Day Shipping, No Minimum Purchase Your Account | Help Advanced Search Browse
Subjects Hot New Releases Bestsellers the new york times® best sellers Libros en español Bargain Books Textbooks
Amazon.co.uk Find quot;seth godin purple cowquot; on Amazon.co.uk Purple Cow and over 225,000 other books are available for
Amazon Kindle – Amazon’s new wireless reading device. Learn more Purple Cow: Transform Your Business by Being
Remarkable (Hardcover) by Seth Godin (Author) quot;Marketers for years have talked about the five Ps of marketing...quot; (more) Key
Phrases: Krispy Kreme, New York, Postal Service (more...) 189 Reviews 5 star: 54% (103)4 star: 23% (44)3 star: 6% (13)2 star:
5% (11)1 star: 9% (18)See all 189 customer reviews...4.1 out of 5 stars See all reviews (189 customer reviews)List Price: $20.95
Price $14.25 & eligible for FREE Super Saver Shipping on orders over $25. Details You Save: $6.70 (32%) In Stock. Ships from
and sold by Amazon.com. Gift-wrap available. Want it delivered Wednesday, January 28? Order it in the next 20 hours and 29
minutes, and choose One-Day Shipping at checkout. Details 45 new from $10.22 35 used from $8.30 5 collectible from
$19.95Frequently Bought Together # This item: Purple Cow: Transform Your Business by Being Remarkable by Seth Godin# The
Big Moo : Stop Trying to Be Perfect and Start Being Remarkable by The Group of 33# Permission Marketing : Turning Strangers
Into Friends And Friends Into Customers by Seth Godin Editorial Reviews From Publishers Weekly The world is changing ever
more rapidly, and the rules of marketing are no different, writes Godin, the field's reigning guru. The old ways-run-of-the-mill TV
commercials, ads in the Wall Street Journal and so on-don't work like they used to, because such messages are so plentiful that
consumers have tuned them out. This means you have to toss out everything you know and do something quot;remarkablequot; (the way
a purple cow in a field of Guernseys would be remarkable) to have any effect at all, writes Godin (Permission Marketing;
Unleashing the Ideavirus). He cites companies like HBO, Starbucks and JetBlue, all of which created new ways of doing old
businesses and saw their brands sizzle as a result. Godin's style is punchy and irreverent, using short, sharp messages to drive
his points home. As a result the book is fiery, but not entirely cohesive; at times it resembles a stream-of-consciousness
monologue. Still, his wide-ranging advice-be outrageous, tell the truth, test the limits and never settle for just quot;very goodquot;-is solid
and timely. Copyright 2003 Reed Business Information, Inc. Add to shopping cart Product Description You're either a Purple
Cow or you're not. You're either remarkable or invisible. Make your choice.What do Starbucks and JetBlue and KrispyKreme and
Apple and DutchBoy and Kensington and Zespri and Hard Candy have that you don't? How do they continue to confound critics
and achieve spectacular growth, leaving behind former tried-and true brands to gasp their last?Face it, the checklist of tired 'P's
marketers have used for decades to get their product noticed -Pricing, Promotion, Publicity, to name a few-aren't working
anymore. There's an exceptionally important 'P' that has to be added to the list. It's Purple Cow.Cows, after you've seen one, or
two, or ten, are boring. A Purple Cow, though...now that would be something. Purple Cow describes something phenomenal,
something counterintuitive and exciting and flat out unbelievable. Every day, consumers come face to face with a lot of boring
stuff-a lot of brown cows-but you can bet they won't forget a Purple Cow. And it's not a marketing function that you can slap on to
your product or service. Purple Cow is inherent. It's built right in, or it's not there. Period.In Purple Cow, Seth Godin urges you to
put a Purple Cow into everything you build, and everything you do, to create something truly noticeable. It's a manifesto for
marketers who want to help create products that are worth marketing in the first place.

19. The original: Worst performer
15% better conversion
30% better conversion
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21. DIY Do-It-Your-Self
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26. User Experience &
Usability is not Rocket Science
It is just a series of small simple tests
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27. “When I am working on a problem, I never think about beauty...
But when I have finished, if the solution is not beautiful,
I know it is wrong.”
— Richard Buckminster Fuller
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28. Experiment
Have Fun
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29. Thank You
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More reading:
The Big Red Fez by Seth Godin & Don't Make Me Think! By Steve Krug
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