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Contact Centres - Improving Sales Conversions

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Contact Centres - Improving Sales Conversions

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Brief overview of how an integrated Contact Centre can dramatically improve sales conversion rates

Brief overview of how an integrated Contact Centre can dramatically improve sales conversion rates

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Contact Centres - Improving Sales Conversions

  1. 1. Professional Contact Centre to increase Sales Response Rates Overview
  2. 2. Benefit • The Value of an Integrated Contact Centre – Complete peace of mind – toll-free number, mobile phone calls, web, email and SMS fully covered – Polite, trained response cell team increases customer satisfaction – Every customer query is answered in 24 hours – As projects increase, call load is handled professionally and efficiently – You can monitor the entire activity sitting at your desk with our online panel – Net benefit: 35% - 50% increase in sales conversion due to proper response – Successful sales conversions: Upto and additional 400 units per month Teleshoppe Enterprise Client
  3. 3. Today’s scenario Your customer queries go to multiple places BSNL toll free SMS Office reception number Short code phones (BSNL/MTNL numbers only) Brokers calls Email queries Projects & other promotions Enquiry from Corporate Website Queries from specific project websites Teleshoppe Enterprise Client
  4. 4. Our solution Office reception Nationwide toll SMS phones free number Short code Email queries Brokers calls Projects & other Enquiry from promotions Queries from Corporate Website specific project websites (99Acres.com, iProperty.com) Enterprise Client- Sales and Marketing Team Teleshoppe Enterprise Client
  5. 5. Teleshoppe’s proprietary Client Management System (CMS) – how it works Customer Contact Date & Time City Name Number (1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi (2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI (3) (4) Hi ! You had called us last Welcome to week about payment Enterprise options….would you like to Client…would you speak to a specialist ? like to register your site visit ? Teleshoppe Enterprise Client
  6. 6. Client Management System Unified Customer Interactions • Toll-Free number + Call Management System – Handle enquiries – Lock-in customer/site visits – Confirm deliveries and provide customer support • SMS +email +web queries – Receive customer queries 24/7 – Customer gets automated replies – You get customer’s details • Lock-In Interaction Gateway – Enter ALL customer details – CONFIRM the appointment (leave Nothing pending!) – Collection calls - Accept cheque/drafts/PO’s and all other payments • Interaction management software – Updates and reminds customers previous interactions – Manages billing reminders for both broker and customer – Sends status to customer and to you • Mobile and eDM push platform – New product updates automatically scheduled – e.g., GC Grand every Sunday • Outbound promotions - nationwide database – 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city……. Teleshoppe Enterprise Client
  7. 7. Campaign Control Panel – what you see Teleshoppe Enterprise Client
  8. 8. Our volume plan 150 in-calls per day 20 SMS per day Direct mobile Nationwide toll SMS numbers 50 emails free number Short code 200 in-calls per day per day Email queries Brokers calls 50 broker calls per day Projects & other Enquiry from promotions Queries from Corporate Website 2 ongoing specific project websites promotions 25 emails per 15 emails per day site per day Combined load = 700 responses per day CMS is designed to handle 100,000 queries per month Teleshoppe Enterprise Client
  9. 9. Lead Generation Database selection and Select target numbers from our 32 lakh proprietary customer targeting database (all India) Broadcast eDM with Broadcast SMS with Response “CLICK HERE” links “REPLY YES” link capture via eDM (electronic Data Mailer) Call confirmed customers from our in-house Response Cell and confirm date/location for test drive Mobile Platform promotions Give the marketing team the Inform nearest dealer of the Telecalling Campaign Control Panel customer’s name & contact and Response (CcP) with online MIS to confirm test drive Management Teleshoppe Enterprise Client
  10. 10. Our mission Our mission is to make your brand impossible to forget !!! S V Mobile Teleshoppe Private Limited SMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017 +91 98103.03105 | saikat@teleshoppe.com Teleshoppe Enterprise Client
  11. 11. Our Credentials India’s best brands have trusted us: • Baksons • Hero MindMine Homoeopathy • Ricoh • Western Union • Payworld Money Transfer • LifeCell India • DHL • Jaypee Group • P T Education • Bethel Church • AHA – Air Hostess • Delhi Public Academy School • Xerox India • Central Cargo • Pentair Water Packers and • Telebrands (as Movers seen on TV) • Anupam Sinks • HelpAge India • M-Tech Developers • VLCC Healthcare • IndiaRace.com • Women’s Era • Career Launcher • Competition • PeopleHealth.in Success Review • Amrapali • Agrawal Packers Developers and Movers • Mangal Keshav • FairDeal Packers • AirTel - BizConnect and Movers • Vodafone - • Goel Packers and CampusConnect Movers Teleshoppe Enterprise Client
  12. 12. Examples Web Toll-Free SMS E-Mail Teleshoppe Enterprise Client
  13. 13. Examples c Teleshoppe Enterprise Client
  14. 14. Examples Teleshoppe Enterprise Client
  15. 15. Examples Teleshoppe Enterprise Client

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