Tijana Kovacevic at VP of People Happening on Techsylvania 2023 stage

1. Keeping your Start Up heart while Scaling Up

2. Company confidential
What is…

3. How do we proactively avoid bureaucracy?

4. Company confidential
With growth and scale come processes & frameworks,
but not bureaucracy
Philosophy Principles Recommendation
s
Guidance Policy Rules
Behaviours, skills and mindset we invest in to make this possible:
1) Great leadership & management behaviours (read: maturity & self-awareness)
2) Awesome comms and change management skills – people need to be always “freshly” informed and understand
context not just content
3) A mindset of trust (I trust you will do a great job and be accountable); culture of feedback (I’ll tell you
openly and constructively ”the good and the bad”, with empathy though); growth mindset (tolerance for
failure and learning; progress not perfection!)
Considerations:
1) level of risk (what if sth goes wrong, especially in a regulated business?); 2) money involved or not? 3) size & maturity of the org/industry
e.g. workplace: work hrs
Strict definitions
Broad thinking
e.g. security

5. How do we sustain desired culture intentionally?

6. Clarity about
qualities we look for
in who we hire,
promote, fire
Intentional design
of company routines
& rituals
Developing leaders
as role models for
the behaviours we
expect to see
We focus on three things

7. How do we focus on our people?

8. We follow behavioural trends and changes
in employee expectations
Transparency Flexibility &
Choice
Autonomy &
Empowerment
User Experience &
Speed of
info/access
Wellbeing &
Care
Fairness &
Social Impact

9. We follow behavioural trends and changes in employee
expectations…and what is driving those changes
Transparency Flexibility &
Choice
Autonomy &
Empowerment
User Experience &
Speed of
info/access
Wellbeing &
Care
Fairness &
Social Impact
societal events around us and products/services we use…

10. Thank you!
happening.xyz