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Lessons Learned From a Media Buyer:
The Pitfalls of Managing an Influencer Campaign
& How Influencers Can Change the Dialogue
Who is This Guy & Why is He Talking?
25 year digital media veteran
Clients big and small
Travel & Tourism experience
Adventurous Media Strategist
I like the beach, cold beer and college football
Getting Started with Influencers
Influencers: Is it Public Relations
or Paid Media?
Why’d We Do it?
Adventures in Influencer Marketing
AKA – Unforeseen Pitfalls on the Path to Success
Pitfall #1
When Brand Guidelines Go Astray
• Our very first influencer
campaign
• Respected Travel Brands (Both
Client and Publisher)
• Digital Travel Guide Creation
• Is it “On Brand”? Whose Brand?
• Who Controls the Content?
Lesson Learned: Have clearly
defined expectations of content,
style and brand involvement. Allow
for client input throughout creation
process
• We invited Bloggers!
• Curated Content for brand and
on publisher site
• Negotiated the number of
articles and videos and posts.
• Defined “expected views”
based on past website volume
and expected promotional
support
• Delivered less than 20% of
expected viewership
Lesson Learned: Negotiate
guaranteed pageviews in addition
to the number of “pieces created”
Pitfall #2
Failure to Deliver Readers & Viewers
• This one about killed us!
• 12 videos in 2 days in 7 cities
• Shoot locations set by client and
communicated to industry
partners
• The angry phone call no agency
wants!
• Permits for what?
• Remember – we are the media
department, we’ve never
handled a shoot before!
Lesson Learned: Establish
responsibility for permitting well in
advance. Get Permits before travel
Pitfall #3
Production Responsibilities Wreak Havok
• Invitation-Only Event
• All Travel Expenses Paid
• Cross-Section of Content
Creators
• Statewide Initiative
• A very worried client, and even
more worried Influencer
Lesson Learned: Clearly define the
role of the client during visitation
Pitfall #4
To Host or Not to Host
Pitfall #5
If You Build It, Will They Come?
• Accountable Results
• Competing with Paid Ad Efforts
• New tracking tracks visitation
• Get onboard, or get left out
Include measurable tracking
capacity in all influencer endeavors
to compare responsiveness versus
other media

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Ted Rooke Presentation TBEX North America 2018

  • 1. Lessons Learned From a Media Buyer: The Pitfalls of Managing an Influencer Campaign & How Influencers Can Change the Dialogue
  • 2. Who is This Guy & Why is He Talking? 25 year digital media veteran Clients big and small Travel & Tourism experience Adventurous Media Strategist I like the beach, cold beer and college football
  • 3. Getting Started with Influencers
  • 4. Influencers: Is it Public Relations or Paid Media?
  • 6. Adventures in Influencer Marketing AKA – Unforeseen Pitfalls on the Path to Success
  • 7. Pitfall #1 When Brand Guidelines Go Astray • Our very first influencer campaign • Respected Travel Brands (Both Client and Publisher) • Digital Travel Guide Creation • Is it “On Brand”? Whose Brand? • Who Controls the Content? Lesson Learned: Have clearly defined expectations of content, style and brand involvement. Allow for client input throughout creation process
  • 8. • We invited Bloggers! • Curated Content for brand and on publisher site • Negotiated the number of articles and videos and posts. • Defined “expected views” based on past website volume and expected promotional support • Delivered less than 20% of expected viewership Lesson Learned: Negotiate guaranteed pageviews in addition to the number of “pieces created” Pitfall #2 Failure to Deliver Readers & Viewers
  • 9. • This one about killed us! • 12 videos in 2 days in 7 cities • Shoot locations set by client and communicated to industry partners • The angry phone call no agency wants! • Permits for what? • Remember – we are the media department, we’ve never handled a shoot before! Lesson Learned: Establish responsibility for permitting well in advance. Get Permits before travel Pitfall #3 Production Responsibilities Wreak Havok
  • 10. • Invitation-Only Event • All Travel Expenses Paid • Cross-Section of Content Creators • Statewide Initiative • A very worried client, and even more worried Influencer Lesson Learned: Clearly define the role of the client during visitation Pitfall #4 To Host or Not to Host
  • 11. Pitfall #5 If You Build It, Will They Come? • Accountable Results • Competing with Paid Ad Efforts • New tracking tracks visitation • Get onboard, or get left out Include measurable tracking capacity in all influencer endeavors to compare responsiveness versus other media