1. 2 The System
For an organization to achieve Performance Excellence, there must be the SYSTEMS
Integrated in its operation to address the following aspects;
1. Customer Satisfaction Creation & Retention
2. Human Resource Performance Improvement & Development
3. Supplier Performance Evaluation & Development
4. Product & Service Performance Development
5. Productivity, operational effectiveness, and responsiveness.
6. Public responsibility and good citizenship.
7. Knowledge Sharing, integration & Innovation
So
difficult!
Don’t worry!
Baldrige Framework will guide you
2. 3 Information and Analysis
To improve our organizational Performance and Competitiveness, we need to KNO
1. Our own level of performance (How we are doing now?)
2. Our competitor’s Performance (Market intelligence)
3. How well everybody else is doing? (Benchmarking)
Information
Analyse it!
Market Data
Competitor Data
Our own data
Benchmarking
PROCESS Design
