CVS realized that selling cigarettes was inconsistent with its mission as a pharmacy to make people healthier. So the company decided to abandon an estimated $2b annually by discontinuing the sale of tobacco.
Insurers' journeys to build a mastery in the IoT usage
Redesigning a Prescription for a Better World: CVS Quits Cigarettes for Good
1.
2. Eileen Howard Boone |
@EileenBooneCSR
SVP of CSR & Philanthropy
CVS Caremark[3]
Redesigning a Prescription
for a Better World: CVS
Quits Cigarettes for Good
#SB14sd
5. Who is CVS Caremark
1963 1967 1994
Began as retailer Retail pharmacy PharmaCare
pharmacy benefits
management
2006
MinuteClinic retail
medical clinics
2007
Caremark
pharmacy benefits
management
2011 2014
Universal American
prescription
drug plan
Coram specialty
infusion services
6. Where We Are Today
26,000
pharmacists and
nurse practitioners
more than
7,600
stores and 5 million
customers per day
21%
market share
26%
market share
60 million
PBM members
800 MinuteClinics
in 28 states and DC
with more than
18 million patient visits
25.6 million
visits on CVS.com per month
9. Tobacco Control Debate
deaths
from smoking in the
United States annually
42 million
American adults and
3 million
middle and high school
students still smoke
of smokers start as kids
$300 billion
annual estimated
economic costs
480,000
80%
9 in 10
lung cancers are
caused by smoking
14 years
earlier
smokers die
approximately
than non-smokers
14. Stakeholder teleconference and widespread coverage
broadened support beyond core supporters
Journal of the American Medical Association
article added instant credibility
Now is the time for retailers…
to eliminate sales of cigarettes
and other tobacco products by
institutions that also have
pharmacies
-Troy Brennan
CVS Caremark is stepping
forward to save lives and
safeguard the public health of
millions of American women,
men and youth
The Results: Stakeholder Support
15. The Results: Stakeholder Support
Open letter signed
by 26 organizations
urging other retailers
to follow
Open letter signed
by 28 Attorneys General
urging competitors
to follow
Open letter signed
by 8 U.S. Senators
urging competitors
to follow
Open letter signed
by 12 members of
Congress urging NACDS
members to follow
16. The Results: Influencer Support
First Lady
Michelle Obama
HHS Secretary
Kathleen Sebelius Bill Gates
Former NYC Mayor
Michael Bloomberg
@CVS_extra's move to stop
selling tobacco shows that
private sector can play an
important role in ensuring a
healthier America. #cvsquits
Thanks @CVS_Extra, now
we can all breathe a little
easier, and our families can
live healthier. –mo
I applaud CVS Caremark
Corp. for their leadership in
helping to make the next
generation #Tobaccofree!
CVS' decision to eliminate
#tobacco sales will force
other companies to confront
this important public health
issue: http://bit.ly/1exArOF
Chicago Mayor
Rahm Emanuel
Thank you, @CVS_Extra.
You've made a bold move
and set a great example:
http://b-gat.es/1g3CVCW
17. The Results: Social Media & Beyond
350,000
+ Likes
152,000+
Shares
26,000+
Comments
Less than one
percent of social
media users
talking about the
announcement
generated
59%
of all content
Clear, concise messaging
coupled with a short,
memorable hashtag
encouraged sharing among
Twitter users
18. The Results: Gallup Poll
81%
of respondents
are aware of the
proposed action
The decision has attracted the attention of both brand loyalists and
disengaged consumers.
25%
of respondents
are more likely to
shop in our
stores
53%
of respondents
have a better
understanding of
what makes us
different
58%
of respondents
have a better
understanding of
our mission and
purpose
19. What’s Next
• Robust national smoking cessation program rollout
• Conversations and partnerships with public health
advocates
• Tobacco-free generation