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Eileen Howard Boone |
@EileenBooneCSR
SVP of CSR & Philanthropy
CVS Caremark[3]
Redesigning a Prescription
for a Better World: CVS
Quits Cigarettes for Good
#SB14sd
Eileen Howard Boone
SVP, Corporate Social Responsibility & Philanthropy
CVS Caremark
Who is CVS Caremark
1963 1967 1994
Began as retailer Retail pharmacy PharmaCare
pharmacy benefits
management
2006
MinuteClinic retail
medical clinics
2007
Caremark
pharmacy benefits
management
2011 2014
Universal American
prescription
drug plan
Coram specialty
infusion services
Where We Are Today
26,000
pharmacists and
nurse practitioners
more than
7,600
stores and 5 million
customers per day
21%
market share
26%
market share
60 million
PBM members
800 MinuteClinics
in 28 states and DC
with more than
18 million patient visits
25.6 million
visits on CVS.com per month
Purpose-driven Company
Inconsistency
≠
Tobacco Control Debate
deaths
from smoking in the
United States annually
42 million
American adults and
3 million
middle and high school
students still smoke
of smokers start as kids
$300 billion
annual estimated
economic costs
480,000
80%
9 in 10
lung cancers are
caused by smoking
14 years
earlier
smokers die
approximately
than non-smokers
The Right Thing To Do
The Process
Assemble
cross-disciplinary
team
Audit
tobacco-related
operations
Discuss
among
leadership
Present
to board
The Decision
Exit by
October 1
Unanimous
agreement
Focus on
Cessation
The Results: Broadcast
218 million print and
broadcast impressions
in week 1
Stakeholder teleconference and widespread coverage
broadened support beyond core supporters
Journal of the American Medical Association
article added instant credibility
Now is the time for retailers…
to eliminate sales of cigarettes
and other tobacco products by
institutions that also have
pharmacies
-Troy Brennan
CVS Caremark is stepping
forward to save lives and
safeguard the public health of
millions of American women,
men and youth
The Results: Stakeholder Support
The Results: Stakeholder Support
Open letter signed
by 26 organizations
urging other retailers
to follow
Open letter signed
by 28 Attorneys General
urging competitors
to follow
Open letter signed
by 8 U.S. Senators
urging competitors
to follow
Open letter signed
by 12 members of
Congress urging NACDS
members to follow
The Results: Influencer Support
First Lady
Michelle Obama
HHS Secretary
Kathleen Sebelius Bill Gates
Former NYC Mayor
Michael Bloomberg
@CVS_extra's move to stop
selling tobacco shows that
private sector can play an
important role in ensuring a
healthier America. #cvsquits
Thanks @CVS_Extra, now
we can all breathe a little
easier, and our families can
live healthier. –mo
I applaud CVS Caremark
Corp. for their leadership in
helping to make the next
generation #Tobaccofree!
CVS' decision to eliminate
#tobacco sales will force
other companies to confront
this important public health
issue: http://bit.ly/1exArOF
Chicago Mayor
Rahm Emanuel
Thank you, @CVS_Extra.
You've made a bold move
and set a great example:
http://b-gat.es/1g3CVCW
The Results: Social Media & Beyond
350,000
+ Likes
152,000+
Shares
26,000+
Comments
Less than one
percent of social
media users
talking about the
announcement
generated
59%
of all content
Clear, concise messaging
coupled with a short,
memorable hashtag
encouraged sharing among
Twitter users
The Results: Gallup Poll
81%
of respondents
are aware of the
proposed action
The decision has attracted the attention of both brand loyalists and
disengaged consumers.
25%
of respondents
are more likely to
shop in our
stores
53%
of respondents
have a better
understanding of
what makes us
different
58%
of respondents
have a better
understanding of
our mission and
purpose
What’s Next
• Robust national smoking cessation program rollout
• Conversations and partnerships with public health
advocates
• Tobacco-free generation
Thank You.
REIMAGINE
REDESIGN
REGENERATE
#SB14sd

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Redesigning a Prescription for a Better World: CVS Quits Cigarettes for Good

  • 1.
  • 2. Eileen Howard Boone | @EileenBooneCSR SVP of CSR & Philanthropy CVS Caremark[3] Redesigning a Prescription for a Better World: CVS Quits Cigarettes for Good #SB14sd
  • 3. Eileen Howard Boone SVP, Corporate Social Responsibility & Philanthropy CVS Caremark
  • 4.
  • 5. Who is CVS Caremark 1963 1967 1994 Began as retailer Retail pharmacy PharmaCare pharmacy benefits management 2006 MinuteClinic retail medical clinics 2007 Caremark pharmacy benefits management 2011 2014 Universal American prescription drug plan Coram specialty infusion services
  • 6. Where We Are Today 26,000 pharmacists and nurse practitioners more than 7,600 stores and 5 million customers per day 21% market share 26% market share 60 million PBM members 800 MinuteClinics in 28 states and DC with more than 18 million patient visits 25.6 million visits on CVS.com per month
  • 9. Tobacco Control Debate deaths from smoking in the United States annually 42 million American adults and 3 million middle and high school students still smoke of smokers start as kids $300 billion annual estimated economic costs 480,000 80% 9 in 10 lung cancers are caused by smoking 14 years earlier smokers die approximately than non-smokers
  • 12. The Decision Exit by October 1 Unanimous agreement Focus on Cessation
  • 13. The Results: Broadcast 218 million print and broadcast impressions in week 1
  • 14. Stakeholder teleconference and widespread coverage broadened support beyond core supporters Journal of the American Medical Association article added instant credibility Now is the time for retailers… to eliminate sales of cigarettes and other tobacco products by institutions that also have pharmacies -Troy Brennan CVS Caremark is stepping forward to save lives and safeguard the public health of millions of American women, men and youth The Results: Stakeholder Support
  • 15. The Results: Stakeholder Support Open letter signed by 26 organizations urging other retailers to follow Open letter signed by 28 Attorneys General urging competitors to follow Open letter signed by 8 U.S. Senators urging competitors to follow Open letter signed by 12 members of Congress urging NACDS members to follow
  • 16. The Results: Influencer Support First Lady Michelle Obama HHS Secretary Kathleen Sebelius Bill Gates Former NYC Mayor Michael Bloomberg @CVS_extra's move to stop selling tobacco shows that private sector can play an important role in ensuring a healthier America. #cvsquits Thanks @CVS_Extra, now we can all breathe a little easier, and our families can live healthier. –mo I applaud CVS Caremark Corp. for their leadership in helping to make the next generation #Tobaccofree! CVS' decision to eliminate #tobacco sales will force other companies to confront this important public health issue: http://bit.ly/1exArOF Chicago Mayor Rahm Emanuel Thank you, @CVS_Extra. You've made a bold move and set a great example: http://b-gat.es/1g3CVCW
  • 17. The Results: Social Media & Beyond 350,000 + Likes 152,000+ Shares 26,000+ Comments Less than one percent of social media users talking about the announcement generated 59% of all content Clear, concise messaging coupled with a short, memorable hashtag encouraged sharing among Twitter users
  • 18. The Results: Gallup Poll 81% of respondents are aware of the proposed action The decision has attracted the attention of both brand loyalists and disengaged consumers. 25% of respondents are more likely to shop in our stores 53% of respondents have a better understanding of what makes us different 58% of respondents have a better understanding of our mission and purpose
  • 19. What’s Next • Robust national smoking cessation program rollout • Conversations and partnerships with public health advocates • Tobacco-free generation
  • 20.
  • 21.

Editor's Notes

  1. [Video]
  2. 20