its a project

1. THE HANS INN PRIVATE LIMITED,HUBLI
Submitted by
Soumya M (2bv13mba44)
INTERNAL GUIDE EXTERNAL GUIDE
Supreetha.B.M Mr.Ajay Handa

2. The Study on Housekeeping Complaints at Hans Inn
Pvt. Ltd., Hubli

3. PROBLEM STATEMENT
As Hotels constitutes a major portion of the hospitality field,
excellence in customer service for guest is an industry standard.
In a competitive Hotel Market, it is service & cleanliness that really
make an impact on guest & determine whether they will return.
Non-Existent Quality Checks change the guest experience. The hotel
is at the mercy of housekeeping staff which is not regular in
checking and reporting any damages or quality issues. Poor quality
on a few items actually spreads to a sense of poor quality of the
overall brand.

4. OBJECTIVES
To identify the causes for Housekeeping Complaints.
To interpret on the Customer Care Service carried out.
To determine the procedure of Housekeeping
Complaints Resolution.
To identify the steps required to reduce the
Housekeeping Complaints.

5. Scope of the study:
 Achieve the maximum efficiency possible in the care and
comfort of the guests and in providing support services for
the smooth running of the hotel. Every hotel spends a lot
of effort in ensuring the quality. By looking it, one can
adopt corrective measures to decrease the complaints in
the organization, leads to organization growth.
 The study will help me to understand customer’s
preference and their needs expected from the business
owners. As a student it creates opportunity to understand
the present scenario of the Hotel Industry.

6. Methodology:
 Questionnaire
 Observation
 Trip adviser

7. Literature Review
 Sharon Glancy is the managing director of Stonebow,
which runs a range of training courses for the
hospitality, leisure, travel and tourism industries.
 Common housekeeping complaints include room
cleanliness, noise, equipment malfunction and
laundry errors.

8. THANK
YOU