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Ame 20091016 Information Centres V2

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Ame 20091016 Information Centres V2

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How can you measure your businesses ‘REAL’ performance on a daily basis?
Information Centres (Lean Meetings)

How can you measure your businesses ‘REAL’ performance on a daily basis?
Information Centres (Lean Meetings)

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Ame 20091016 Information Centres V2

  1. 1. From 5S to Information Centres <ul><li>How can you measure your businesses ‘REAL’ performance on a daily basis? </li></ul>Information Centres (Lean Meetings)
  2. 2. Contents <ul><li>1 Introduction </li></ul><ul><li>2 Traditional meetings </li></ul><ul><li>3 Comparison </li></ul><ul><li>4 Key Points </li></ul><ul><li>5 Visual Control </li></ul><ul><li>6 Exercise </li></ul><ul><li>7 Summary </li></ul>
  3. 3. 1. Introduction <ul><li>Me </li></ul><ul><ul><li>Electronics/Telecoms Operations Management (8 yrs) </li></ul></ul><ul><ul><li>Toyota Motor Manufacturing UK Ltd (6 yrs) </li></ul></ul><ul><ul><li>Lean Coach/Specialist (2 yrs) </li></ul></ul><ul><li>Information Centres </li></ul><ul><ul><li>Developed by Toyota over a period of 50 yrs </li></ul></ul><ul><ul><li>Still manually updated to this day </li></ul></ul><ul><li>Toyota </li></ul><ul><ul><li>#1 Motor Manufacturer </li></ul></ul><ul><ul><li>‘ Less time talking, more time doing’ </li></ul></ul>
  4. 4. Activity 1 Meeting someone new
  5. 5. 2. Problems with Traditional Meetings <ul><li>Start late and go on for 1hr+ </li></ul><ul><li>Wishy washy / no structure </li></ul><ul><li>Vocal members of the team hog the floor </li></ul><ul><li>Data confusing / complex </li></ul><ul><li>Poor / no accountability </li></ul><ul><li>Leave feeling dazed / actions unclear </li></ul><ul><li>“ Lets do it all again next week” / waste of time </li></ul><ul><li>Recognise any of the above? </li></ul><ul><li>Would meetings be more effective if we resolved some of the above? </li></ul>
  6. 6. 3. Comparison Table Traditional Meetings v Information Centres Sit down & relaxed Duration ?’ Start late/never Complex data Reports Variable agenda Resp. unclear No company standard X / NG Stand up & prompt Daily 15’, weekly 30’ Always start on time Simple data Intuitive metrics Structured process Resp. clear Std. company wide O / OK
  7. 7. Activity 2 What's the message?
  8. 8. What do you see? Instruction; say the ‘colour’ and the ‘message’
  9. 9. Say what you see?
  10. 10. Say what you see?     Home » Signs » Traffic & Site Management » Signs                                                                                                                 Home » Signs » Traffic & Site Management » Signs                                                                                                                 Home » Signs » Traffic & Site Management » Signs                                                                                                            
  11. 11. Say what you see?
  12. 12. Say what you see?
  13. 13. Say what you see?
  14. 14. 4. Key points of Information Centres <ul><li>1. Visual Control </li></ul><ul><li>2. Behaviours </li></ul><ul><ul><li>Below target metrics are challenged </li></ul></ul><ul><ul><li>Adherence to meeting rules, e.g. phones off </li></ul></ul><ul><ul><li>Team led activity, not leader dependant </li></ul></ul><ul><li>3. Concern Management </li></ul><ul><ul><li>Prioritised </li></ul></ul><ul><ul><li>Clear ownership </li></ul></ul><ul><ul><li>Status easily understood </li></ul></ul>
  15. 15. 5. Visual Control <ul><li>What gets measured gets done </li></ul><ul><li>Anything can be measured </li></ul><ul><li>Good visualisation is intuitive </li></ul><ul><li>Good metrics lead to good decisions </li></ul><ul><li>Integral to 3 minute management </li></ul><ul><ul><li>10 seconds; ok / NG ? </li></ul></ul><ul><ul><li>30 seconds; trend getting better / WORSE ? </li></ul></ul><ul><ul><li>3 minutes; WHO’s doing WHAT & WHEN ? </li></ul></ul>
  16. 16. 6. Exercise <ul><li>5 mins activity, then 2 x 5 mins feedback, Rotten then Champion </li></ul><ul><li>½ tables reviewing ‘Rotten Fruits Inc’ </li></ul><ul><li>½ tables reviewing ‘Champion Fruits Pty’ </li></ul>
  17. 17. 7. Summary <ul><li>What have we learnt? </li></ul><ul><li>Visual Control can easily be used to measure and improve any businesses performance on a daily basis </li></ul><ul><li>Thankyou, Peter Walker, Newcrest Mining Ltd </li></ul><ul><li>(find me on www.LinkedIn.com ) </li></ul>

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