1. STEPHANIE WILLIAMS
Cell: (510) 775-2063
stephwil8@gmail.com
Summary
Personable Administrative LegalAssistantwho displays the utmost levelof professionalism and
confidentiality. Follows directivesand employs all necessary steps to excelin high-pressure
situations. Possess skills and abilitiesto communicate efficiently and effectively,with a commitmentto
achieving company goals.
ProfessionalHighlights
MS Office proficient Case management
Multi-line switchboard Travel and event coordination
Database management Daily calendar reports
Staff training and supervision Quality assurance and control
Accomplishments
Appointed asLead Administrative Legal Assistantto senior level managementfor three government
agencies. Also selected by Regional Manager and Executive Chief to reviewoffice procedures and
oversee implementation of new protocols. Supported Deputy Chief, Presiding Judge and Regional
Manager through personal documentmanagement,calendar organization and collateralpreparation
for meetings. Responsible for state agency procurementbudgetof $75k to purchase agency supplies.
Trained 30 newhireson office procedure and policy.
ProfessionalExperience
May 2008 to Current CAUNEMPLOYMENT INSURANCE APPEALS BOARD
Oakland, CA
MANAGEMENT SERVICE TECHNICIAN
Investigate and analyze appeal inquiriesfrom parties to identify and resolve issues.
Handle time sensitive and confidentialdocumentation.
Process and issue subpoenas, hearing notices and decisions.
Process approved requests for continuances, resets and phone hearings.
Reviewall incoming documents for appeal cases, to determine accuracy, and ensure all relevant
documentsare included for file assembly.
Maintain administrative lawjudges master and daily calendarsfor appeal hearings.
Review, process and then distribute all incoming documents.
Provide accurate and appropriate information to inquiriesregarding state unemployment appeal
codes and appeal processto the public.
Work directly with administrative lawjudges to expedite requests from parties involved in the appeal
process.
Develop effective relationshipswith judges,staff,management and government agencies through
clear communication.
Education and Training
Currently attending San Joaquin Delta College Stockton, CA
BUSINESS ADMINISTRATION Bachelor of Arts Program – Grad Year 2017
CERTIFICATE: Effective Time Management - 2011